CONNECTING TRANSACTION ENTITIES TO ONE ANOTHER SECURELY AND PRIVATELY, WITH INTERACTION RECORDING
A system and method for connecting first and second transaction entities includes displaying a transaction associated with the first transaction entity where the transaction may be associated with a category of transactions. An option is also displayed to request interaction with the first transaction entity. A processor receives selection of the option and transmits a command to establish the interaction between the first transaction entity and the second transaction entity. The interaction is recorded and stored in a data storage device. The processor analyzes the recorded interaction and, according to one embodiment, detects one or more keywords in the recording. A notification may be transmitted in response to the detected one or more keywords. In another embodiment, the processor may detect a trend from analysis of the recording and may make a modification relating to future transactions associated with the category of transactions based on the detected trend.
1 . A method for connecting first and second transaction entities, the method comprising:
providing, by a processor, for display on a display device, a transaction associated with the first transaction entity, wherein the transaction is associated with a category of transactions;
providing, by the processor, for display on a display device, an option to request interaction with the first transaction entity;
receiving, by the processor, selection of the option to request interaction from the second transaction entity;
in response to selection of the option, transmitting, by the processor, a command to establish the interaction between the first transaction entity and the second transaction entity, wherein the interaction is recorded by a recording device and stored in a data storage device;
analyzing, by the processor, the recorded interaction;
detecting, by the processor, based on the analyzing, one or more keywords in the recording; and
transmitting, by the processor, a notification in response to the detected one or more keywords.
2 . The method of claim 1 , wherein the transmitted notification is an alert to at least one of an administrator, first transaction entity, or second transaction entity.
3 . The method of claim 1 , wherein the detected one or more keywords are indicative of exchange of personal identification information.
4 . The method of claim 1 further comprising:
modifying a status of at least one of the first transaction entity or the second transaction entity based on the detected one or more keywords.
5 . The method of claim 1 further comprising:
modifying the recording based on the detected one or more keywords.
6 . A system for connecting first and second transaction entities, the system comprising:
a processor; and
a memory, wherein the memory has stored therein instructions that, when executed by the processor, cause the processor to:
provide for display on a display device, a transaction associated with the first transaction entity, wherein the transaction is associated with a category of transactions;
provide for display on the display device, an option to request interaction with the first transaction entity;
receive selection of the option to request interaction from the second transaction entity;
in response to selection of the option, transmit a command to establish the interaction between the first transaction entity and the second transaction entity, wherein the interaction is recorded by a recording device and stored in a data storage device;
analyze the recorded interaction;
detect, based on the analyzing, one or more keywords in the recording; and
transmit a notification in response to the detected one or more keywords.
7 . The system of claim 6 , wherein the transmitted notification is an alert to at least one of an administrator, first transaction entity, or second transaction entity.
8 . The system of claim 6 , wherein the detected one or more keywords are indicative of exchange of personal identification information.
9 . The system of claim 6 , wherein the instructions further cause the processor to:
modify a status of at least one of the first transaction entity or second transaction entity based on the detected one or more keywords.
10 . The system of claim 6 , wherein the instructions further cause the processor to:
modify the recording based on the detected one or more keywords.