Patent Assignment
Reel/Frame 070115/0445
NOTICE OF SUCCESSION OF SECURITY INTERESTS AT REEL/FRAME 04814/0387
Recorded: 2025-02-05
Received: 2025-02-05
Pages: 42
Assignor
BANK OF AMERICA, N.A., AS RESIGNING AGENT
Executed: 2025-01-30
Assignee
GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
2001 ROSS AVE., 37TH FLOOR, DALLAS, TX, 75201, UNITED STATES
Covered Applications
(100)
SYSTEM AND METHOD FOR HYBRIDIZED CHAT AUTOMATION
App. No. 16/235,628
→
SYSTEM AND METHOD FOR DELIVERING MODULAR TOOLS
App. No. 16/229,027
→
LIFT ESTIMATION ANALYSIS FOR CONTACT CENTER ROUTING
App. No. 62/783,188
→
LANGUAGE MODEL CUSTOMIZATION IN SPEECH RECOGNITION FOR SPEECH ANALYTICS
App. No. 16/219,537
→
SYSTEMS AND METHODS FOR CHATBOT GENERATION
PCTPCTUS2018064810
→
SYSTEM AND METHOD FOR OMNI-CHANNEL NOTIFICATION AND SELECTION
PCTPCTUS2018062160
→
METHOD AND SYSTEM FOR SENTIMENT ANALYSIS
PCTPCTUS2018061782
→
Method and System for Sentiment Analysis
App. No. 16/194,758
→
SYSTEM AND METHOD TO CORRECT FOR PACKET LOSS USING HIDDEN MARKOV MODELS IN ASR SYSTEMS
App. No. 16/186,851
→
SYSTEM AND METHOD FOR DISTRIBUTED DYNAMIC RESOURCE COMMITMENT
App. No. 16/185,755
→
CONTEXT AWARE NAMED ENTITY RECOGNITION
App. No. 62/757,952
→
SYSTEM AND METHOD FOR RE-AUTHENTICATION OF ASYNCHRONOUS MESSAGING
PCTPCTUS2018059151
→
SYSTEM AND METHOD FOR RE-AUTHENTICATION OF ASYNCHRONOUS MESSAGING
App. No. 16/180,276
→
SYSTEM AND METHOD FOR OPTIMIZING PHYSICAL PLACEMENT OF CONTACT CENTER AGENTS ON A CONTACT CENTER FLOOR
App. No. 16/168,954
→
SYSTEMS AND METHODS FOR OVERLOAD PROTECTION FOR REAL-TIME COMPUTING ENGINES
PCTPCTUS2018056997
→
System and Method for Customer Experience Automation
App. No. 16/151,362
→
SYSTEM FOR PROVIDING DYNAMIC RECOMMENDATIONS BASED ON INTERACTIONS IN RETAIL STORES
App. No. 16/139,662
→
Method and System to Predict Workload Demand in a Customer Journey Application
App. No. 62/729,856
→
SYSTEMS AND METHODS FOR LOAD BALANCING ACROSS MEDIA SERVER INSTANCES
App. No. 16/118,141
→
SYSTEM AND METHOD FOR CROSS-ORIGIN SESSIONS
PCTPCTUS2018048023
→
SYSTEM AND METHOD FOR CROSS-ORIGIN SESSIONS
App. No. 16/112,458
→
AUTOMATIC QUALITY MANAGEMENT OF CHAT AGENTS VIA CHAT BOTS
PCTPCTUS2018046741
→
SYSTEM AND METHOD FOR OFFLINE SURVIVABILITY
App. No. 16/055,118
→
System and Method for Omni-channel Notification and Selection
App. No. 16/028,972
→
CONNECTING TRANSACTION ENTITIES TO ONE ANOTHER SECURELY AND PRIVATELY, WITH INTERACTION RECORDING
App. No. 16/021,051
→
F0 Transfer Learning for Improving F0 Prediction with Deep Neural Network Models
App. No. 62/688,448
→
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS
App. No. 16/014,951
→
Weakly-Consistent Real-Time Statistical Engine System
App. No. 62/687,324
→
SYSTEM AND METHOD FOR CUSTOMER EXPERIENCE AUTOMATION
App. No. 62/686,077
→
METHOD AND SYSTEM FOR PREDICTING SPEECH RECOGNITION PERFORMANCE USING ACCURACY SCORES
App. No. 16/000,742
→
SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK
App. No. 15/989,859
→
SYSTEM AND METHOD FOR EXTRACTING DOMAIN MODEL FOR DYNAMIC DIALOG CONTROL
App. No. 15/986,787
→
SYSTEM AND METHOD FOR DYNAMIC DIALOG CONTROL FOR CONTACT CENTER SYSTEMS
App. No. 15/986,766
→
SYSTEM AND METHOD FOR DYNAMIC DIALOG CONTROL FOR CONTACT CENTER SYSTEMS
PCTPCTUS2018033978
→
CONTACT CENTER SYSTEM AND METHOD FOR ADVANCED OUTBOUND COMMUNICATIONS TO A CONTACT GROUP
PCTPCTUS2018033754
→
System and Method for a Multi-class Approach for Confidence Modeling
App. No. 62/673,505
→
CONTACT CENTER SYSTEM AND METHOD FOR ADVANCED OUTBOUND COMMUNICATIONS TO A CONTACT GROUP
App. No. 15/982,539
→
TECHNOLOGIES FOR MONITORING INTERACTION BETWEEN CUSTOMERS AND AGENTS USING SENTIMENT DETECTION
App. No. 15/980,995
→
DYNAMICALLY SWITCHING COMMUNICATIONS TO TEXT INTERACTIONS
App. No. 15/977,142
→
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CENTER BASED ON AGENT PROXIMITY
App. No. 15/968,581
→
SYSTEM AND METHOD FOR EXPOSING CUSTOMER AVAILABILITY TO CONTACT CENTER AGENTS
App. No. 15/968,632
→
System for Facilitating Loosely Configured Service Worker Groups in a Dynamic Call Center Environment
App. No. 15/955,347
→
SYSTEM AND METHOD FOR SELF-DEPLOYING AND SELF-ADAPTING CONTACT CENTER COMPONENTS
PCTPCTUS2018026275
→
SYSTEM AND METHOD FOR ADVANCED CAMPAIGN MANAGEMENT
App. No. 15/945,632
→
PACING IN KNOWLEDGE WORKER ENGAGEMENT
App. No. 15/944,294
→
SYSTEM AND METHOD FOR IDENTITY AUTHENTICATION
App. No. 15/944,621
→
SYSTEM AND METHOD FOR SCALABLE INTERACTION PRIORITIZATION
App. No. 15/887,878
→
SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM
PCTPCTUS2017069112
→
METHOD AND SYSTEM FOR ACOUSTIC DATA SELECTION FOR TRAINING THE PARAMETERS OF AN ACOUSTIC MODEL
App. No. 15/850,106
→
SYSTEM AND METHOD FOR ROUTING SOCIAL EXPRESSIONS
PCTPCTUS2017067418
→
SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM
PCTPCTUS2017067410
→
SYSTEM AND METHOD FOR SOCIAL BEHAVIOR MAPPING
PCTPCTUS2017066543
→
SYSTEM AND METHOD FOR NEURAL NETWORK BASED SPEAKER CLASSIFICATION
PCTPCTUS2017065196
→
SYSTEM AND METHOD FOR MULTI-FACTOR AUTHENTICATION USING VOICE BIOMETRIC VERIFICATION
PCTPCTUS2017063799
→
SYSTEM AND METHOD FOR TRANSFEREE CONTROLLED PROTOCOL TRANSFERS
App. No. 15/820,398
→
System and Method for Intelligent Task Management and Routing
App. No. 15/818,191
→
SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM
PCTPCTUS2017062108
→
SYSTEM AND METHOD FOR PARAMETERIZATION OF SPEECH RECOGNITION GRAMMAR SPECIFICATION (SRGS) GRAMMARS
PCTPCTUS2017059797
→
SYSTEM AND METHOD FOR DETERMINING MODERATE CUSTOMER DISSATISFACTION
PCTPCTUS2017059796
→
CALL TRANSFER USING SESSION INITIATION PROTOCOL (SIP)
App. No. 15/785,049
→
SYSTEM AND METHOD FOR GEO-LOCATION BASED MEDIA RECORDING FOR A CONTACT CENTER
App. No. 15/723,019
→
PINNING IN AN INTERACTIVE MEDIA/VOICE RESPONSE SYSTEM
PCTPCTUS2017053757
→
SYSTEM AND METHOD FOR DYNAMIC GENERATION AND OPTIMIZATION OF PROCESS FLOWS FOR A CUSTOMER CONTACT CENTER
PCTPCTUS2017053668
→
SYSTEM AND METHOD FOR DISTRIBUTED DYNAMIC RESOURCE COMMITMENT
PCTPCTUS2017053744
→
SYSTEM AND METHOD FOR AUTOMATIC QUALITY MANAGEMENT AND COACHING
PCTPCTUS2017053779
→
SYSTEM AND METHOD FOR CUSTOMER EXPERIENCE MANAGEMENT
App. No. 15/714,913
→
SYSTEM AND METHOD FOR AUTOMATIC QUALITY MANAGEMENT IN A CONTACT CENTER ENVIRONMENT
PCTPCTUS2017053048
→
SYSTEM AND METHOD FOR MANAGING COMMUNICATIONS
PCTPCTUS2017052831
→
SYSTEM AND METHOD FOR MANAGING MULTI-CHANNEL ENGAGEMENTS
PCTPCTUS2017052574
→
SYSTEM AND METHOD FOR SECURE INTERACTIVE VOICE RESPONSE
PCTPCTUS2017052343
→
SYSTEM AND METHOD FOR BODY LANGUAGE ANALYSIS
PCTPCTUS2017051892
→
METHOD FOR INTERACTING WITH A GROUP OF INDIVIDUALS AS A SINGLE CONTACT
App. No. 15/701,154
→
SYSTEM AND METHOD FOR PROVIDING SECURE ACCESS TO ELECTRONIC RECORDS
PCTPCTUS2017049554
→
CONTACT CENTER SYSTEM AND METHOD FOR ADVANCED OUTBOUND COMMUNICATIONS TO A CONTACT GROUP
PCTPCTUS2017048724
→
SYSTEM AND METHOD FOR ANTICIPATING USER INTERACTION IN A CUSTOMER CONTACT CENTER
PCTPCTUS2017048734
→
SYSTEM AND METHOD FOR PREDICTIVE ROUTING BASED ON A CUSTOMER JOURNEY PATIENCE
PCTPCTUS2017048728
→
SYSTEM AND METHOD FOR HANDLING INTERACTIONS WITH INDIVIDUALS WITH PHYSICAL IMPAIRMENTS
PCTPCTUS2017048732
→
SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK
PCTPCTUS2017047685
→
SYSTEM AND METHOD FOR OPTIMIZING PHYSICAL PLACEMENT OF CONTACT CENTER AGENTS ON A CONTACT CENTER FLOOR
PCTPCTUS2017044487
→
VIRTUAL INTERACTIONS IN CONTACT CENTER OPERATIONS
PCTPCTUS2017043102
→
SOCIAL MEDIA FEEDBACK FOR ROUTING USER COMMUNICATIONS
App. No. 15/652,182
→
SYSTEM FOR INTERACTING WITH A WEB VISITOR
App. No. 15/645,956
→
TECHNOLOGIES FOR CORRELATION BASED DATA SELECTION
App. No. 15/638,174
→
TECHNOLOGIES FOR MANAGING APPLICATION CONFIGURATIONS AND ASSOCIATED CREDENTIALS
PCTPCTUS2017040128
→
TECHNOLOGIES FOR MANAGING APPLICATION CONFIGURATIONS AND ASSOCIATED CREDENTIALS
App. No. 15/638,214
→
TECHNOLOGIES FOR SCALING CALL CENTER SUPPORT STAFF
App. No. 15/634,518
→
SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM
App. No. 15/635,168
→
SYSTEMS AND METHODS FOR SIZING MODULAR ROUTING APPLICATIONS
App. No. 15/625,585
→
CONNECTED MACHINE INTIATED SERVICE
PCTPCTUS2017036214
→
TECHNOLOGIES FOR MONITORING INTERACTION BETWEEN CUSTOMERS AND AGENTS USING SENTIMENT DETECTION
App. No. 15/612,919
→
TECHNOLOGIES FOR MONITORING INTERACTIONS BETWEEN CUSTOMERS AND AGENTS USING SENTIMENT DETECTION
PCTPCTUS2017035811
→
TECHNOLOGIES FOR AUTHENTICATING A SPEAKER USING VOICE BIOMETRICS
App. No. 15/612,898
→
TECHNOLOGIES FOR AUTHENTICATING A SPEAKER USING VOICE BIOMETRICS
PCTPCTUS2017035806
→
DYNAMIC RECOMMENDATION OF ROUTING RULES FOR CONTACT CENTER USE
App. No. 15/611,753
→
SYSTEM AND METHOD FOR DATA MANAGEMENT AND TASK ROUTING BASED ON DATA TAGGING
PCTPCTUS2017034986
→
DYNAMIC DIALOG CONTROL FOR CONTACT CENTER SYSTEMS
App. No. 62/509,720
→
NOTIFICATION SYSTEM AND METHOD ACROSS TRUSTED BRANDS
App. No. 62/509,692
→
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
App. No. 15/594,211
→
MANAGEMENT OF TRANSACTION ROUTING TO ENTERPRISE AGENTS
App. No. 15/594,148
→
SYSTEM AND METHOD FOR COMMUNICATION PROVIDER AND REMOTE DEVICE CONNECTION ANALYSIS
PCTPCTUS2017031385
→