IP Library › Granted Patent US 10,666,804
Granted Patent Utility
US 10,666,804 · Confirmation No. 9536

SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CENTER BASED ON AGENT PROXIMITY

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2020-05-06 ISSUE.NTF Issue Notification 1 View
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2020-01-29 IIFW Issue Information including classification, examiner, name, claim, renumbering, etc. 3 View
2020-01-29 SRFW Search information including classification, databases and other search related notes 2 View
2020-01-29 1449 List of References cited by applicant and considered by examiner 2 View
2020-01-29 SRNT Examiner's search strategy and results 4 View
2020-01-29 ANE.I Amendment After Final or under 37CFR 1.312, initialed by the examiner. 1 View
2020-01-29 SRNT Examiner's search strategy and results 1 View
2019-12-23 A.NE Response After Final Action 1 View
2019-12-23 CLM Claims 5 View
2019-12-23 REM Applicant Arguments/Remarks Made in an Amendment 5 View
2019-12-23 A.NE.AFCP After Final Consideration Program Request 2 View
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2019-11-22 IDS Information Disclosure Statement (IDS) Form (SB08) 4 View
2019-11-22 WFEE Fee Worksheet (SB06) 2 View
2019-11-22 N417 Electronic Filing System Acknowledgment Receipt 2 View
2019-10-21 CTFR Final Rejection 11 View
2019-10-21 892 List of references cited by examiner 1 View
2019-10-21 SRFW Search information including classification, databases and other search related notes 1 View
2019-10-21 SRNT Examiner's search strategy and results 3 View
2019-09-30 WFEE Fee Worksheet (SB06) 1 View
2019-09-30 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2019-09-30 CLM Claims 5 View
2019-09-30 REM Applicant Arguments/Remarks Made in an Amendment 5 View
2019-09-30 N417 Electronic Filing System Acknowledgment Receipt 2 View
2019-06-28 CTNF Non-Final Rejection 10 View
2019-06-28 SRFW Search information including classification, databases and other search related notes 1 View
2019-06-28 SRNT Examiner's search strategy and results 3 View
2019-05-08 RCEX Request for Continued Examination (RCE) 3 View
2019-05-08 WFEE Fee Worksheet (SB06) 2 View
2019-05-08 N417 Electronic Filing System Acknowledgment Receipt 2 View
2019-04-26 CTAV Advisory Action (PTOL-303) 2 View
2019-04-26 A.NE.AFCP.D After Final Consideration Program Decision 1 View
2019-04-26 AMSB Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) 1 View
2019-04-08 A.NE Response After Final Action 1 View
2019-04-08 CLM Claims 5 View
2019-04-08 REM Applicant Arguments/Remarks Made in an Amendment 4 View
2019-04-08 A.NE.AFCP After Final Consideration Program Request 2 View
2019-04-08 N417 Electronic Filing System Acknowledgment Receipt 2 View
2019-04-08 DIST.E.FILE Terminal Disclaimer-Filed (Electronic) 2 View
2019-04-08 WFEE Fee Worksheet (SB06) 2 View
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2019-04-08 N417 Electronic Filing System Acknowledgment Receipt 2 View
2019-04-08 WFEE Fee Worksheet (SB06) 1 View
2019-02-08 CTFR Final Rejection 10 View
2019-02-08 892 List of references cited by examiner 1 View
2019-02-08 SRFW Search information including classification, databases and other search related notes 1 View
2019-02-08 SRNT Examiner's search strategy and results 3 View
2018-11-08 WFEE Fee Worksheet (SB06) 1 View
2018-10-16 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2018-10-16 CLM Claims 4 View
2018-10-16 REM Applicant Arguments/Remarks Made in an Amendment 4 View
2018-10-16 N417 Electronic Filing System Acknowledgment Receipt 2 View
2018-10-16 TRAN.LET Transmittal Letter 2 View
2018-08-30 NTC.PUB Notice of Publication 1 View
2018-07-16 CTNF Non-Final Rejection 9 View
2018-07-16 892 List of references cited by examiner 1 View
2018-07-16 SRNT Examiner's search strategy and results 3 View
2018-07-16 1449 List of References cited by applicant and considered by examiner 4 View
2018-07-16 SRFW Search information including classification, databases and other search related notes 1 View
2018-07-16 BIB Bibliographic Data Sheet 1 View
2018-05-25 WFEE Fee Worksheet (SB06) 1 View
2018-05-25 APP.FILE.REC Filing Receipt 3 View
2018-05-01 SCORE Placeholder sheet indicating presence of supplemental content in Supplemental Complex Repository for Examiners(SCORE) 1 View
2018-05-01 TRAN.LET Transmittal Letter 1 View
2018-05-01 PA.. Power of Attorney 1 View
2018-05-01 TRNA Transmittal of New Application 3 View
2018-05-01 TRAN.LET Transmittal Letter 1 View
2018-05-01 IDS Information Disclosure Statement (IDS) Form (SB08) 7 View
2018-05-01 OATH Oath or Declaration filed 15 View
2018-05-01 A.PE Preliminary Amendment 1 View
2018-05-01 SPEC Specification 1 View
2018-05-01 REM Applicant Arguments/Remarks Made in an Amendment 1 View
2018-05-01 WFEE Fee Worksheet (SB06) 2 View
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2018-05-01 SPEC Specification 48 View
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2018-05-01 ABST Abstract 1 View
2018-05-01 DRW.NONBW Drawings-other than black and white line drawings 14 View
2018-05-01 ADS Application Data Sheet 9 View
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Quick Facts
Patent No.
US 10,666,804
App. No.
15/968,581
Filed
2018-05-01
Granted
2020-05-26
Pub. No.
US20180249012A1
Art Unit
2652
PTA
0 days