Granted Patent
Utility
US 10,135,982
· Confirmation No. 7709
SYSTEM AND METHOD FOR CUSTOMER EXPERIENCE MANAGEMENT
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⬇ PDF
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Code | Description | Pages | ||
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| 2018-10-31 | ISSUE.NTF |
Issue Notification | 1 | View | |
| 2018-10-03 | NOA |
Notice of Allowance and Fees Due (PTOL-85) | 4 | View | |
| 2018-10-03 | 1449 |
List of References cited by applicant and considered by examiner | 2 | View | |
| 2018-09-26 | IFEE |
Issue Fee Payment (PTO-85B) | 1 | View | |
| 2018-09-26 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2018-09-26 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2018-09-06 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 4 | View | |
| 2018-09-06 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2018-09-06 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2018-08-30 | N271 |
Response to Amendment under Rule 312 | 2 | View | |
| 2018-08-21 | A.NA |
Amendment after Notice of Allowance (Rule 312) | 1 | View | |
| 2018-08-21 | DRW.NONBW |
Drawings-other than black and white line drawings | 1 | View | |
| 2018-08-21 | REM |
Applicant Arguments/Remarks Made in an Amendment | 36 | View | |
| 2018-08-21 | SPEC |
Specification | 36 | View | |
| 2018-08-21 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2018-08-21 | SPEC |
Specification | 1 | View | |
| 2018-08-21 | REM |
Applicant Arguments/Remarks Made in an Amendment | 2 | View | |
| 2018-08-21 | SCORE |
Placeholder sheet indicating presence of supplemental content in Supplemental Complex Repository for Examiners(SCORE) | 1 | View | |
| 2018-08-21 | DRW.SUPP |
Drawings-black and white line and/or other drawings | — | View | |
| 2018-08-21 | DRW.SUPP |
Drawings-black and white line and/or other drawings | — | View | |
| 2018-08-06 | NOA |
Notice of Allowance and Fees Due (PTOL-85) | 4 | View | |
| 2018-08-02 | M327 |
Miscellaneous Communication to Applicant - No Action Count | 3 | View | |
| 2018-07-18 | NOA |
Notice of Allowance and Fees Due (PTOL-85) | 5 | View | |
| 2018-07-18 | SRNT |
Examiner's search strategy and results | 8 | View | |
| 2018-07-18 | ANE.I |
Amendment After Final or under 37CFR 1.312, initialed by the examiner. | 1 | View | |
| 2018-07-18 | IIFW |
Issue Information including classification, examiner, name, claim, renumbering, etc. | 3 | View | |
| 2018-07-18 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2018-06-26 | A.NE |
Response After Final Action | 1 | View | |
| 2018-06-26 | REM |
Applicant Arguments/Remarks Made in an Amendment | 1 | View | |
| 2018-06-26 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2018-06-26 | DIST.E.FILE |
Terminal Disclaimer-Filed (Electronic) | 2 | View | |
| 2018-06-26 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2018-06-26 | DISQ.E.FILE |
Terminal Disclaimer-Electronic-Approved | 1 | View | |
| 2018-06-26 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2018-03-30 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2018-03-30 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2018-03-26 | CTFR |
Final Rejection | 8 | View | |
| 2018-03-26 | 1449 |
List of References cited by applicant and considered by examiner | 3 | View | |
| 2018-03-26 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2018-03-26 | SRNT |
Examiner's search strategy and results | 12 | View | |
| 2018-03-26 | FWCLM |
Index of Claims | 1 | View | |
| 2018-02-15 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 5 | View | |
| 2018-02-15 | FOR |
Foreign Reference | 16 | View | |
| 2018-02-15 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2018-01-19 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2018-01-19 | CLM |
Claims | 11 | View | |
| 2018-01-19 | REM |
Applicant Arguments/Remarks Made in an Amendment | 2 | View | |
| 2018-01-19 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2018-01-19 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2018-01-19 | TRAN.LET |
Transmittal Letter | 2 | View | |
| 2018-01-19 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2018-01-11 | NTC.PUB |
Notice of Publication | 1 | View | |
| 2017-10-19 | CTNF |
Non-Final Rejection | 8 | View | |
| 2017-10-19 | 892 |
List of references cited by examiner | 1 | View | |
| 2017-10-19 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2017-10-19 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2017-10-19 | FWCLM |
Index of Claims | 1 | View | |
| 2017-10-19 | SRNT |
Examiner's search strategy and results | 14 | View | |
| 2017-10-19 | 1449 |
List of References cited by applicant and considered by examiner | 4 | View | |
| 2017-10-16 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2017-10-16 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2017-10-05 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2017-10-05 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2017-09-25 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2017-09-25 | DRW.SUPP |
Drawings-black and white line and/or other drawings | — | View | |
| 2017-09-25 | TRNA |
Transmittal of New Application | 3 | View | |
| 2017-09-25 | A.PE |
Preliminary Amendment | 1 | View | |
| 2017-09-25 | CLM |
Claims | 1 | View | |
| 2017-09-25 | REM |
Applicant Arguments/Remarks Made in an Amendment | 1 | View | |
| 2017-09-25 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2017-09-25 | N417 |
Electronic Filing System Acknowledgment Receipt | 4 | View | |
| 2017-09-25 | ADS |
Application Data Sheet | 9 | View | |
| 2017-09-25 | SPEC |
Specification | 32 | View | |
| 2017-09-25 | CLM |
Claims | 6 | View | |
| 2017-09-25 | ABST |
Abstract | 1 | View | |
| 2017-09-25 | DRW.NONBW |
Drawings-other than black and white line drawings | 24 | View | |
| 2017-09-25 | OATH |
Oath or Declaration filed | 15 | View | |
| 2017-09-25 | TRAN.LET |
Transmittal Letter | 1 | View | |
| 2017-09-25 | PA.. |
Power of Attorney | 1 | View | |
| 2017-09-25 | TRAN.LET |
Transmittal Letter | 1 | View | |
| 2017-09-25 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 6 | View | |
| 2017-09-25 | SCORE |
Placeholder sheet indicating presence of supplemental content in Supplemental Complex Repository for Examiners(SCORE) | 1 | View |
Inventors
Matthew J. Surridge
Melbourne, AUSTRALIA
Andrew T.C. Verrall
Melbourne, AUSTRALIA
Cameron David Smith
Melbourne, AUSTRALIA
Gregory J. Hedges
Sydney, AUSTRALIA
Merijn te Booij
Burlingame, CA
Attorneys & Agents of Record
Classification
USPC
379/265.06
G06Q10/063112
H04M3/5175
G06Q30/0281
H04M3/5233
H04M2203/401
Prosecution
- Examiner
- HONG, HARRY S
- Art Unit
- 2652
- Customer No.
- 109883
- Docket No.
- 145608 (405240-02647)
- Confirmation No.
- 7709
Publication
- Pub. No.
- US20180013890A1
- Pub. Date
- 2018-01-11
Patent Term Adjustment
-65days
NOTICE OF SUCCESSION OF SECURITY INTERESTS AT REEL/FRAME 04814/0387
Recorded 2025-02-05
CHANGE OF NAME
Recorded 2024-05-13
from
ECHOPASS CORPORATION,
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.,
GREENEDEN U.S. HOLDINGS II, LLC
SECURITY AGREEMENT
Recorded 2019-02-22
from
TE BOOIJ, MERIJN,
SMITH, CAMERON DAVID,
VERRALL, ANDREW T.C.,
HEDGES, GREGORY J.,
SURRIDGE, MATTHEW J.
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2017-10-06
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Quick Facts
- Patent No.
- US 10,135,982
- App. No.
- 15/714,913
- Filed
- 2017-09-25
- Granted
- 2018-11-20
- Pub. No.
- US20180013890A1
- Examiner
- HONG, HARRY S
- Art Unit
- 2652
- PTA
- -65 days
External Links