Patent Assignment
Reel/Frame 067391/0081
CHANGE OF NAME
Recorded: 2024-05-13
Received: 2024-05-13
Pages: 4
Assignor
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Executed: 2021-03-15
Assignee
GENESYS CLOUD SERVICES, INC.
1302 EL CAMINO REAL, SUITE 300, MENLO PARK, CA, 94025, UNITED STATES
Covered Applications
(25)
SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CONTEXT
App. No. 17/519,328
→
SYSTEMS AND METHODS RELATING TO ASYNCHRONOUS RESOLUTION OF CUSTOMER REQUESTS IN CONTACT CENTER
App. No. 17/411,338
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SYSTEM AND METHOD FOR PERSONALIZATION AS A SERVICE
App. No. 17/241,673
→
SYSTEMS AND METHODS RELATING TO BOT AUTHORING BY MINING INTENTS FROM NATURAL LANGUAGE CONVERSATIONS
App. No. 17/218,426
→
SYSTEMS AND METHODS RELATING TO BOT AUTHORING BY MINING INTENTS FROM CONVERSATION DATA VIA INTENT SEEDING
App. No. 17/218,456
→
PUNCTUATION AND CAPITALIZATION OF SPEECH RECOGNITION TRANSCRIPTS
App. No. 17/135,283
→
SYSTEM AND METHOD FOR CREATING BOTS FOR AUTOMATING FIRST PARTY TOUCHPOINTS
App. No. 16/990,558
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SYSTEMS AND METHODS RELATING TO EMOTION-BASED ACTION RECOMMENDATIONS
App. No. 16/890,508
→
MEASURING COGNITIVE CAPABILITIES OF AUTOMATED RESOURCES AND RELATED MANAGEMENT THEREOF IN CONTACT CENTERS
App. No. 16/866,496
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SYSTEM AND METHOD FOR PROVIDING CONTEXTUAL SUMMARIES IN INTERACTION TRANSFER
App. No. 16/864,188
→
A SYSTEM AND METHOD FOR ANALYZING WEB APPLICATION NETWORK PERFORMANCE
App. No. 16/849,248
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SYSTEM AND METHOD FOR ADAPTIVE SKILL LEVEL ASSIGNMENTS
App. No. 16/802,538
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SYSTEM AND METHOD FOR UNSUPERVISED DISCOVERY OF SIMILAR AUDIO EVENTS
App. No. 16/736,901
→
SYSTEMS AND METHODS RELATING TO CUSTOMER EXPERIENCE AUTOMATION
App. No. 16/730,751
→
SYSTEMS AND METHODS RELATING TO CUSTOMER EXPERIENCE AUTOMATION
App. No. 16/730,698
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SYSTEMS AND METHODS RELATING TO CUSTOMER EXPERIENCE AUTOMATION
App. No. 16/730,646
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EMOTION DETECTION IN AUDIO INTERACTIONS
App. No. 16/723,154
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SYSTEM AND METHOD FOR CUSTOMER JOURNEY EVENT REPRESENTATION LEARNING AND OUTCOME PREDICTION USING NEURAL SEQUENCE MODELS
App. No. 16/379,110
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SYSTEM AND METHOD FOR INTERACTION ROUTING BY APPLYING PREDICTIVE ANALYTICS AND MACHINE LEARNING TO WEB AND MOBILE APPLICATION CONTEXT
App. No. 16/352,022
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GRAPHICAL USER INTERFACE FOR CONFIGURING CONTACT CENTER ROUTING STRATEGIES
App. No. 15/910,828
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CALL TRANSFER USING SESSION INITIATION PROTOCOL (SIP)
App. No. 15/785,049
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Managing interactive communications campaigns with customer recovery
App. No. 15/156,270
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GRAPHICAL USER INTERFACE FOR MONITORING AND VISUALIZING CONTACT CENTER ROUTING STRATEGIES
App. No. 14/086,936
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GRAPHICAL USER INTERFACE FOR CONFIGURING CONTACT CENTER ROUTING STRATEGIES
App. No. 14/086,933
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Graphical User Interface With Contact Center Performance Visualizer
App. No. 14/086,944
→