IP Library › Assignment 067391/0117
Patent Assignment
Reel/Frame 067391/0117

CHANGE OF NAME

Recorded: 2024-05-13 Received: 2024-05-13 Pages: 4
Assignor
Assignee
GENESYS CLOUD SERVICES, INC.
1302 EL CAMINO REAL, SUITE 300, MENLO PARK, CA, 94025, UNITED STATES
Covered Applications (27)
ANSWERING MACHINE DETECTION
App. No. 14/817,127
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RECURSIVE ADAPTIVE INTERACTION MANAGEMENT SYSTEM
App. No. 14/810,421
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PROACTIVE KNOWLEDGE OFFERING SYSTEM AND METHOD
App. No. 14/629,481
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METHOD FOR SIMULATING SCREEN SHARING FOR MULTIPLE APPLICATIONS RUNNING CONCURRENTLY ON A MOBILE PLATFORM
App. No. 14/479,197
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METHOD FOR AUTOMATED HANDLING OF OUTBOUND CONTACTS REQUIRING ASSURED CONNECTION TO A LIVE AGENT
App. No. 14/479,258
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SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TENANTS
App. No. 14/479,244
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DISTRIBUTED EVENT DELIVERY
App. No. 14/479,201
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FEDERATED UPTAKE THROTTLING
App. No. 14/477,799
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SERVICE CONTROL POINT FUNCTIONALITY IMPLEMENTED AT COMMUNICATION ENDPOINTS
App. No. 14/477,779
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SYSTEM AND METHODS FOR IMPROVING INTERACTION ROUTING PERFORMANCE
App. No. 14/477,792
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COLLABORATION SYSTEM AND METHOD
App. No. 14/477,821
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SYSTEM AND METHOD FOR PROVIDING DYNAMIC RECOMMENDATIONS BASED ON INTERACTIONS IN RETAIL STORES
App. No. 14/451,322
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SYSTEM AND METHOD FOR BRIDGING ONLINE CUSTOMER EXPERIENCE
App. No. 14/451,338
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MULTI-TENANT BASED ANALYTICS FOR CONTACT CENTERS
App. No. 14/451,310
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SYSTEM AND METHOD FOR ANTICIPATORY DYNAMIC CUSTOMER SEGMENTATION FOR A CONTACT CENTER
App. No. 14/450,194
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ADAPTABLE BUSINESS OBJECTIVE ROUTING FOR A CONTACT CENTER
App. No. 14/450,195
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SYSTEM AND METHOD FOR SCALABLE INTERACTION PRIORITIZATION
App. No. 14/448,376
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METHOD FOR INTERACTING WITH A GROUP OF INDIVIDUALS AS A SINGLE CONTACT
App. No. 14/449,129
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DIALED STRING MATCHING AND CALL COST MINIMIZATION IN DIAL PLAN
App. No. 14/447,593
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SYSTEM AND METHODS FOR TRACKING UNRESOLVED CUSTOMER INVOLVEMENT WITH A SERVICE ORGANIZATION AND AUTOMATICALLY FORMULATING A DYNAMIC SERVICE SOLUTION
App. No. 14/447,598
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METHOD FOR CONVERGING TELEPHONE NUMBER AND IP ADDRESS
App. No. 14/340,481
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SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER
App. No. 14/328,685
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SYSTEM AND METHOD FOR SEMANTICALLY EXPLORING CONCEPTS
App. No. 14/327,476
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METHODS AND APPARATUS FOR INSERTING CONTENT INTO CONVERSATIONS IN ON-LINE AND DIGITAL ENVIRONMENTS
App. No. 14/313,981
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SYSTEM AND METHOD FOR TRANSFEREE CONTROLLED PROTOCOL TRANSFERS
App. No. 14/304,585
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Conversation Assistant
App. No. 13/731,488
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PATIENT SUPPORT APPARATUS
App. No. 11/211,065
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