Patent Assignment
Reel/Frame 069206/0225
Security Interest
Recorded: 2024-10-17
Pages: 12
Assignor
TTEC HOLDINGS, INC.
Executed: 2024-10-14
Assignee
WELLS FARGO BANK, NATIONAL ASSOCIATION, AS AGENT
P.O. BOX 760776, MAC T7422-012, SAN ANTONIO, TEXAS, 78245
Covered Properties
(57)
Call Routing Management Based on Caller Language
Integrated Call Management
Virtual Retail Assistant
Home Agent Access in Call Routing Management Based on Caller Language
Performance Optimization
Performance Optimization
Virtual Retail Assistant
Secure Computer Working Environment Utilizing a Read-Only Bootable Media
System and method for time virtualization in computer systems
Methods for Providing Cross-Vendor Support Services
Methods for Providing Self-Support Services Using Information from a Viral Source
Platform for Providing Life-Cycle Product Support Services
Multiple Authentication Mechanisms for Accessing Service Center Supporting a Variety of Products
Method for Activating Services Associated with a Product via a Service Center Supporting a Variety of Products
Method for Providing Learning Courses via a Service Center Supporting a Variety of Products
Method for Providing Support Services Using Consumer Selected Specialists and Specialist Ratings
Method for Providing Support Services Using Multi-Channel Navigator and Route Sequences
Method for Providing Support with Associates Anywhere and Notifications
High Performance Real-Time Relational Database System and Methods for Using Same
Patent:
8,631,034 →
Application:
13/792,058 →
Monitoring and Control of Contact Centers with Dynamic Temporal Dimension
Methods for Providing Cross-Vendor Support Services
Method for Providing Support Using Answer Engine and Dialog Rules
Multiple Authentication Mechanisms for Accessing Service Center Supporting a Variety of Products
High Performance Real-Time Relational Database System and Methods for Using Same
Adaptive Cloud-Based Work Routing
Patent:
9,015,250 →
Application:
14/242,883 →
Method for Providing Support Services Using Consumer Selected Specialists and Specialist Ratings
Method and System for Routing Messages and Connecting Users Associated with Live-Connected Content
Method for Providing Media Content Using Multi-Channel Navigator and Route Sequences
Configurable Cloud-Based Routing
Method and System for Routing Messages and Connecting Users Associated with Live-Connected Content
Method for Providing Support Using Answer Engine and Dialog Rules
Methods for Providing Cross-Vendor Support Services
Methods for Providing Cross-Vendor Support Services
High Performance Real-Time Relational Database System and Methods for Using Same
Method and System for Enabling and Activating a Functionality of an Electronic Device
Method for Connecting Users with Agents Based on Dynamic User Interactions with Content
Method for Connecting Users with Agents Using User Selected Agents and Agent Ratings
Method for Connecting Users with Agents Based on User Values Dynamically Determined According to a Set of Rules or Algorithms
Method for Collecting Data Using a User Interaction Event-Driven Data Collection System
Method for Connecting a User with an Agent Based on User Interaction of a Link of a Prior Message Exchanged Between the User and the Agent
Method for Connecting a User with an Agent Based on Workflow Stages of a Workflow Dynamically Created Using a Workflow Template
High Performance Real-Time Relational Database System and Methods for Using Same
Method for Connecting Users with Agents Based on User Values Dynamically Determined According to a Set of Rules or Algorithms
Methods for Providing Cross-Vendor Support Services
Enhanced High Performance Real-Time Relational Database System and Methods for Using Same
Method for Connecting Users with Agents Based on User Values Dynamically Determined According to a Set of Rules or Algorithms
Configurable Cloud-Based Routing
High Performance Real-Time Relational Database System and Methods for Using Same
System and Method for Object-Oriented Pattern Matching in Arbitrary Data Object Streams
Configurable Cloud-Based Routing
Intelligent Systems Based Training of Customer Service Agents
Enhanced High Performance Real-Time Relational Database System and Methods for Using Same
Enhanced High Performance Real-Time Relational Database System and Methods for Using Same
Configurable Cloud-Based Routing
Enhanced High Performance Real-Time Relational Database System and Methods for Using Same
System and Method for Object-Oriented Pattern Matching in Arbitrary Data Object Streams
Intelligent Systems Based Training of Customer Service Agents
Related Assignments
(25)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Jun 14, 2006
From: SHARPE, BRUCE; MACDONALD, TOM
To: TELETECH HOLDINGS, INC.
Reel/Frame 017782/0534 →
Assignment of Assignor's Interest
Oct 2, 2006
From: TUCHMAN, KENNETH D.; MYONG, INTAE; SHARPE, BRUCE; TRUONG, HENRY
To: TELETECH HOLDINGS, INC.
Reel/Frame 018335/0206 →
Assignment of Assignor's Interest
Mar 6, 2007
From: SHARPE, BRUCE; MACDONALD, THOMAS; HORGAN, JAMIE
To: TELETECH HOLDINGS, INC.
Reel/Frame 018966/0834 →
Assignment of Assignor's Interest
Mar 6, 2007
From: TRUONG, HENRY; TUCHMAN, KENNETH D.
To: TELETECH HOLDINGS, INC.
Reel/Frame 018966/0658 →
Assignment of Assignor's Interest
Jun 1, 2007
From: SHARPE, BRUCE; HORGAN, JAMES; CHALMERS, STEVEN; MILLER, MICHAEL
To: TELETECH HOLDINGS, INC.
Reel/Frame 019371/0056 →
Assignment of Assignor's Interest
Jul 3, 2007
From: TUCHMAN, KENNETH D.; TRUONG, HENRY
To: TELETECH HOLDINGS, INC.
Reel/Frame 019514/0960 →
Assignment of Assignor's Interest
Aug 14, 2007
From: BUHRING, ERIC; PELLETIER, KEITH; NORCROSS, TREVOR
To: TELETECH HOLDINGS, INC.
Reel/Frame 019692/0421 →
Assignment of Assignor's Interest
Aug 14, 2007
From: NORCROSS, TREVOR; BUHRING, ERIC; PELLETIER, KEITH
To: TELETECH HOLDINGS, INC.
Reel/Frame 019692/0513 →
Assignment of Assignor's Interest
Sep 24, 2007
From: COMMON, THOMAS E, MR.
To: TELETECH HOLDINGS, INC.
Reel/Frame 019869/0132 →
Assignment of Assignor's Interest
Jul 27, 2010
From: NIELSEN, KORRAN
To: ARIA SOLUTIONS, INC.
Reel/Frame 024811/0562 →
Assignment of Assignor's Interest
Apr 12, 2011
From: TUCHMAN, KENNETH D.; SHARPE, BRUCE A.; TRUONG, HENRY D.; RAHN, ALAN B.
To: TELETECH HOLDINGS, INC.
Reel/Frame 026111/0891 →
Assignment of Assignor's Interest
Apr 12, 2011
From: TUCHMAN, KENNETH D.; SHARPE, BRUCE A.; TRUONG, HENRY D.; RAHN, ALAN B.
To: TELETECH HOLDINGS, INC.
Reel/Frame 026111/0885 →
Assignment of Assignor's Interest
Jul 18, 2011
From: TUCHMAN, KENNETH D.; SHARPE, BRUCE A.; TRUONG, HENRY D.
To: TELETECH HOLDINGS, INC.
Reel/Frame 026609/0163 →
Assignment of Assignor's Interest
Aug 18, 2011
From: TUCHMAN, KENNETH D.; SHARPE, BRUCE A.; TRUONG, HENRY D.
To: TELETECH HOLDINGS, INC.
Reel/Frame 026774/0681 →
Assignment of Assignor's Interest
Sep 15, 2011
From: TUCHMAN, KENNETH D.; SHARPE, BRUCE A.; TRUONG, HENRY D.
To: TELETECH HOLDINGS, INC.
Reel/Frame 026915/0046 →
Assignment of Assignor's Interest
Oct 11, 2011
From: EXETER, GERSHWIN ALLSON LAMONT; VESEY, NANCY RUSH; SHARPE, BRUCE A.
To: TELETECH HOLDINGS, INC.
Reel/Frame 027043/0766 →
Assignment of Assignor's Interest
Jan 3, 2012
From: TUCHMAN, KENNETH D.; SHARPE, BRUCE A.; TRUONG, HENRY D.
To: TELETECH HOLDINGS, INC.
Reel/Frame 027471/0965 →
Assignment of Assignor's Interest
Feb 28, 2012
From: TUCHMAN, KENNETH D.; SHARPE, BRUCE A.; TRUONG, HENRY D.; BLATHERWICK, DAVID
To: TELETECH HOLDINGS, INC.
Reel/Frame 027776/0286 →
Change of Address
Feb 12, 2019
From: ARIA SOLUTIONS, INC.
To: ARIA SOLUTIONS, INC.
Reel/Frame 048322/0007 →
Assignment of Assignor's Interest
Nov 3, 2020
From: ARIA SOLUTIONS INC.
To: AVTEX SOLUTIONS, LLC
Reel/Frame 054252/0663 →
Security Interest
Dec 8, 2020
From: AVTEX SOLUTIONS, LLC
To: VARAGON CAPITAL PARTNERS AGENT, LLC, AS ADMINISTRATIVE AGENT
Reel/Frame 054582/0558 →
Patent Release and Reassignment
Apr 24, 2021
From: VARAGON CAPITAL PARTNERS AGENT, LLC, AS ADMINISTRATIVE AGENT
To: AVTEX SOLUTIONS, LLC
Reel/Frame 056034/0545 →
Assignment of Assignor's Interest
Feb 23, 2022
From: AVTEX SOLUTIONS, LLC
To: TELETECH HOLDINGS, INC.
Reel/Frame 059077/0401 →
Change of Name
Aug 15, 2024
From: TELETECH HOLDINGS, INC.
To: TTEC HOLDINGS, INC.
Reel/Frame 068659/0396 →
Change of Name
Aug 19, 2024
From: TELETECH HOLDINGS, INC.
To: TTEC HOLDINGS, INC.
Reel/Frame 068701/0308 →