System and method for remote management and detection of client complications
View Patent ↗A system and method are presented for relationship management workflow processes. At least one embodiment may apply to process automation to health care. More specifically, the system and method may be applied to patient management of healthcare, such as the management of Diabetes or other medical conditions. Other embodiments may apply to process automation in other areas utilizing management workflow software.
1. A method for detecting a patient medical condition utilizing a media server, the method comprising:
receiving, by the media server, biometrics and medical history information from a medical device that is monitoring the medical condition of the patient, over a computer network;
storing the received biometrics and medical history information in a data record having a data structure comprising of User ID, Reading that includes medical information about the patient, Reading Type that indicates a type of the medical information, and a Time of Reading;
receiving an audio communication by the media server, the audio communication comprising an audio speech based at least in part on words spoken by the patient and a representative, wherein the audio communication is automatically initiated based on information monitored by the medical device and the stored data structure;
segmenting the audio speech as a sequence of time windows and extracting spectral domain features from the time windows;
generating keyword models from the spectral domain features;
assigning a score to each word spoken by the patient that matches a keyword model, wherein as the patient speaks, a higher score is assigned to a word spoken by the patient that matches a keyword model when said word is repeated by the patient;
detecting, by the media server, one or more keywords in the audio speech when the score of said one or more keywords exceeds a predetermined threshold;
triggering an electronic message with instructions for an action, wherein the electronic message is based on information monitored by the medical device and the keywords recognized by the media server; and
displaying the electronic message on a display.
2. The method of claim 1 , wherein said representative comprises a healthcare provider.
3. The method of claim 1 , further comprising enrolling the patient into a monitoring program by creating an account when said one or more keywords have been detected.
4. The method of claim 3 , wherein the enrolling further comprises setting workflow rules and thresholds, wherein the audio communications is further initiated based on the rules and the thresholds.
5. The method of claim 3 , further comprising:
accessing the account by the patient and inputting information into said account;
determining if the information meets a threshold; and
sending an alert to the representative to contact the client.
6. The method of claim 5 , wherein the representative accesses a Graphical User Interface for information related to one or more of: the patient and the alert.