IP Library › Assignment 040815/0001
Patent Assignment
Reel/Frame 040815/0001

SECURITY AGREEMENT

Recorded: 2016-12-05 Received: 2016-12-05 Pages: 165
Assignors
ECHOPASS CORPORATION
Executed: 2016-12-01
Assignee
BANK OF AMERICA, N.A., AS COLLATERAL AGENT
101 N. TRYON STREET, MC: NC1-001-05-45, CHARLOTTE, NC, 28255, UNITED STATES
Covered Applications (100)
INTEGRATED SQUEALER POCKET TIP AND TIP SHELF WITH HYBRID AND TIP FLAG CORE
App. No. 15/368,826
→
RADIALLY DIFFUSED TIP FLAG
App. No. 15/368,829
→
AMPLIFIER CIRCUIT AND ULTRASONIC PROBE
App. No. 15/315,696
→
SYSTEM AND METHOD FOR SOCIAL MESSAGE CLASSIFICATION BASED ON INFLUENCE
App. No. 15/351,401
→
METHOD FOR USE OF VIRTUAL REALITY IN A CONTACT CENTER ENVIRONMENT
App. No. 15/346,832
→
SYSTEM AND METHOD FOR MARKETING ATTRIBUTION IN AN ENTERPRISE
App. No. 15/345,362
→
MULTIMEDIA ROUTING SYSTEM FOR SECURING THIRD PARTY PARTICIPATION IN CALL CONSULTATION OR CALL TRANSFER OF A CALL IN PROGRESS
App. No. 15/345,371
→
SYSTEM AND METHOD FOR DETERMINING MODERATE CUSTOMER DISSATISFACTION
App. No. 15/342,882
→
SYSTEM AND METHOD FOR PARAMETRIZATION OF SRGS GRAMMARS
App. No. 62/416,194
→
CONTACT CENTER SESSION PRESERVATION
App. No. 15/339,838
→
RECORDING USER COMMUNICATIONS
App. No. 15/338,313
→
System and Method for Handling Peripheral Connections to Mobile Devices
App. No. 15/336,437
→
SYSTEM AND METHOD FOR VOICEMAIL ACCELERATION
App. No. 15/295,829
→
MULTIMODAL INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 15/294,661
→
DISTRIBUTED AGGREGATION FOR CONTACT CENTER AGENT-GROUPS ON SLIDING INTERVAL
App. No. 15/294,670
→
System and Method for Learning Alternate Pronunciations for Speech Recognition
App. No. 15/291,353
→
VISUAL INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 15/289,932
→
MULTI-CHANNEL DELIVERY PLATFORM
App. No. 15/289,910
→
Automated Call Center Software Build Generator
App. No. 15/284,480
→
SYSTEM AND METHOD FOR AUTOMATIC QUALITY EVALUATION OF INTERACTIONS
App. No. 15/282,963
→
SYSTEM AND METHODS FOR INTEGRATING SHORT MESSAGE SERVICE MESSAGING WITH CONTACT CENTER APPLICATIONS
App. No. 15/283,288
→
SYSTEM AND METHOD FOR AUTOMATIC QUALITY MANAGEMENT AND COACHING
App. No. 15/282,897
→
SYSTEM AND METHOD FOR DYNAMIC GENERATION AND OPTIMIZATION OF PROCESS FLOWS FOR A CUSTOMER CONTACT CENTER
App. No. 15/283,003
→
SYSTEM AND METHOD FOR DISTRIBUTED DYNAMIC RESOURCE COMMITMENT
App. No. 15/282,972
→
GRAPHICAL MENU BUILDER FOR ENCODING APPLICATIONS IN AN IMAGE
App. No. 15/281,022
→
PINNING IN AN INTERACTIVE MEDIA/VOICE RESPONSE SYSTEM
App. No. 15/280,769
→
SYSTEM AND METHOD FOR NATURAL LANGUAGE PROCESSING
App. No. 15/279,038
→
METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH TEXT MESSAGING
App. No. 15/276,443
→
SYSTEM AND METHOD FOR QUALITY MANAGEMENT IN A UNIFIED COLLABORATION SYSTEM IN A CONTACT CENTER ENVIRONMENT
App. No. 62/398,565
→
SYSTEM AND METHOD FOR MANAGING MULTI-CHANNEL ENGAGEMENTS
App. No. 15/272,304
→
SYSTEM AND METHOD FOR TAGGING INFORMATION
App. No. 62/397,497
→
SYSTEM AND METHOD FOR RECOMMENDING COMMUNICATION MEDIUMS BASED ON PREDICTIVE ANALYTICS
App. No. 15/272,312
→
System and Method for Secure Interactive Voice Response
App. No. 62/396,649
→
SYSTEM AND METHOD FOR PERFORMANCE-BASED ROUTING OF INTERACTIONS IN A CONTACT CENTER
App. No. 15/268,513
→
SYSTEM AND METHOD FOR BODY LANGUAGE ANALYSIS
App. No. 15/267,732
→
INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED SCHEDULE
App. No. 15/261,826
→
SYSTEM AND METHOD FOR HANDLING INTERACTIONS WITH INDIVIDUALS WITH PHYSICAL IMPAIRMENTS
App. No. 15/253,784
→
AUTHENTICATION SYSTEM AND METHOD BASED ON AUTHENTICATION ANNOTATIONS
App. No. 15/253,810
→
SYSTEM AND METHOD FOR ANTICIPATING USER INTERACTION IN A CUSTOMER CONTACT CENTER
App. No. 15/253,798
→
SYSTEM AND METHOD FOR PROVIDING SECURE ACCESS TO ELECTRONIC RECORDS
App. No. 15/253,804
→
SYSTEM AND METHOD FOR ANTICIPATING AND PRELOADING DATA IN A CUSTOMER CONTACT CENTER
App. No. 15/253,759
→
SYSTEM AND METHOD FOR PREDICTIVE ROUTING BASED ON A CUSTOMER JOURNEY PATIENCE
App. No. 15/251,191
→
RICH PERSONALIZED COMMUNICATION CONTEXT
App. No. 15/250,484
→
CONTACT CENTER SYSTEM AND METHOD FOR ADVANCED OUTBOUND COMMUNICATIONS TO A CONTACT GROUP
App. No. 15/250,323
→
CONTACT CENTER RECORDING SERVICE
App. No. 15/250,675
→
MATERIAL SELECTION FOR LANGUAGE MODEL CUSTOMIZATION IN SPEECH RECOGNITION FOR SPEECH ANALYTICS
App. No. 15/247,656
→
LANGUAGE MODEL CUSTOMIZATION IN SPEECH RECOGNITION FOR SPEECH ANALYTICS
App. No. 15/247,645
→
System for Scheduling Routing Rules in a Contact Center Based on Forecasted and Actual Interaction Load and Staffing Requirements
App. No. 15/243,931
→
METHOD FOR SIMULATING SCREEN SHARING FOR MULTIPLE APPLICATIONS RUNNING CONCURRENTLY ON A MOBILE PLATFORM
App. No. 15/243,857
→
SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK
App. No. 15/242,116
→
DISPLAY SCREEN WITH GRAPHICAL USER INTERFACE
App. No. 29/574,448
→
LOCATION-BASED CALL INITIATION
App. No. 15/237,588
→
System for Facilitating Loosely Configured Service Worker Groups in a Dynamic Call Center Environment
App. No. 15/237,563
→
SYSTEM AND METHOD FOR DETERMINING WINDOW GEOMETRY
App. No. 15/235,204
→
SYSTEM AND METHOD FOR CONTACT IDENTIFICATION
App. No. 62/374,138
→
SYSTEM AND METHOD FOR SPEAKER CHANGE DETECTION
App. No. 62/372,057
→
DISTRIBUTED HARDWARE/SOFTWARE SYSTEM FOR MANAGING AGENT STATUS IN A COMMUNICATION CENTER
App. No. 15/231,631
→
SYSTEM AND METHOD FOR KEY MANAGEMENT AND USER AUTHENTICATION
App. No. 15/230,004
→
SYSTEM AND METHOD FOR OPTIMIZING PHYSICAL PLACEMENT OF CONTACT CENTER AGENTS ON A CONTACT CENTER FLOOR
App. No. 15/224,143
→
SYSTEM AND METHOD FOR OPTIMIZING CONTACT CENTER RESOURCE GROUPS
App. No. 15/224,298
→
Robust DTMF detection in an unreliable voice-over-IP (VoIP) environment
App. No. 15/219,177
→
VIRTUAL INTERACTIONS IN CONTACT CENTER OPERATIONS
App. No. 15/216,622
→
SYSTEM AND METHOD FOR RECORDING AND MONITORING COMMUNICATIONS USING A MEDIA SERVER
App. No. 15/215,069
→
SYSTEM AND METHOD FOR CUSTOMER EXPERIENCE MANAGEMENT
App. No. 15/206,501
→
SYSTEM AND METHOD FOR PREVENTING ATTACKS IN COMMUNICATIONS
App. No. 15/201,261
→
SYSTEM AND METHOD FOR CONTACT CENTER COMMUNICATIONS
App. No. 15/201,246
→
RECURSIVE ADAPTIVE INTERACTION MANAGEMENT SYSTEM
App. No. 15/197,645
→
SYSTEM AND METHOD FOR CORRELATION BASED DATA SELECTION
App. No. 62/356,409
→
SYSTEM AND METHOD FOR MANAGEMENT OF APPLICATION CONFIGURATIONS
App. No. 62/356,095
→
SYSTEM AND METHOD FOR MANAGEMENT OF APPLICATION CREDENTIALS
App. No. 62/356,097
→
SYSTEM AND METHOD FOR CONTACT CENTER SCALABILITY
App. No. 62/354,885
→
GRAPHICAL USER INTERFACE AND METHOD FOR TESTING AND VISUALLY REPRESENTING TELEPHONY STATE
App. No. 15/192,885
→
SYSTEM FOR ROUTING INTERACTIONS USING BIO-PERFORMANCE ATTRIBUTES OF PERSONS AS DYNAMIC INPUT
App. No. 15/192,975
→
SYSTEM AND METHODS FOR PREDICTING FUTURE AGENT READINESS FOR HANDLING AN INTERACTION IN A CALL CENTER
App. No. 15/187,745
→
COLLABORATION SYSTEM AND METHOD
App. No. 15/187,670
→
SYSTEM AND METHOD FOR CHAT AUTOMATION
App. No. 15/178,503
→
CONNECTED MACHINE INITIATED SERVICE
App. No. 15/176,502
→
DIGITAL SERVICE INTERFACE
App. No. 15/176,400
→
System and Method for Eigen Vector Based Speaker Verification
App. No. 62/344,647
→
System and Method for Sentiment Detection
App. No. 62/344,734
→
SYSTEM AND METHOD OF CONTACT IDENTIFICATION DISSEMINATION
App. No. 15/169,047
→
System and Method for Data Management and Task Routing Based on Data Tagging
App. No. 15/169,317
→
SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGAGEMENT IN A CALL CENTER
App. No. 15/167,879
→
Managing interactive communications campaigns with customer recovery
App. No. 15/156,270
→
SYSTEM AND METHOD FOR ADDITION AND REMOVAL OF SERVERS IN SERVER CLUSTER
App. No. 15/156,277
→
SYSTEM AND METHOD FOR MANAGING AND TRANSITIONING AUTOMATED CHAT CONVERSATIONS
App. No. 15/149,031
→
SYSTEM AND METHOD FOR MONITORING PROGRESS OF AUTOMATED CHAT CONVERSATIONS
App. No. 15/149,071
→
SYSTEM AND METHOD FOR COMMUNICATION PROVIDER AND REMOTE DEVICE CONNECTION ANALYSIS
App. No. 15/146,959
→
CUSTOMER EXPERIENCE ANALYTICS
App. No. 15/143,274
→
CALL MOBILITY
App. No. 15/138,196
→
QUALITY MONITORING AUTOMATION IN CONTACT CENTERS
App. No. 15/133,188
→
ROUTING USER COMMUNICATIONS TO AGENTS
App. No. 15/094,929
→
MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH REDUCED CUSTOMER-TO-AGENT CONNECTION LATENCY
App. No. 15/089,143
→
SYSTEM AND METHOD FOR STATUS PREDICTION
App. No. 62/316,712
→
SYSTEM AND METHOD FOR INTERACTION CALLBACK PACING
App. No. 15/087,511
→
DYNAMIC CALL CONTROL
App. No. 15/088,076
→
USAGE OF VIRTUAL REALITY IN A CONTACT CENTER ENVIRONMENT
App. No. 62/313,912
→
SYSTEM AND METHOD FOR PROVISIONING AND REGISTRATION
App. No. 15/080,149
→
AUTO DISCOVER AND CONNECT TO REST INTERFACE
App. No. 62/311,956
→
METHOD OF CONTROLLING SESSION INITIATION PROTOCOL SESSIONS WITH STATE CHARTS
App. No. 15/076,623
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