IP Library › Granted Patent US 9,912,815
Granted Patent Utility
US 9,912,815 · Confirmation No. 3231

SYSTEM AND METHOD FOR PERFORMANCE-BASED ROUTING OF INTERACTIONS IN A CONTACT CENTER

⬇ PDF
 Code Description Pages PDF
2018-02-14 ISSUE.NTF Issue Notification 1 View
2018-01-24 IFEE Issue Fee Payment (PTO-85B) 1 View
2018-01-24 WFEE Fee Worksheet (SB06) 2 View
2018-01-24 N417 Electronic Filing System Acknowledgment Receipt 2 View
2017-10-25 NOA Notice of Allowance and Fees Due (PTOL-85) 6 View
2017-10-25 SRNT Examiner's search strategy and results 9 View
2017-10-25 ANE.I Amendment After Final or under 37CFR 1.312, initialed by the examiner. 1 View
2017-10-25 IIFW Issue Information including classification, examiner, name, claim, renumbering, etc. 3 View
2017-10-25 SRFW Search information including classification, databases and other search related notes 2 View
2017-09-29 A.NE Response After Final Action 1 View
2017-09-29 CLM Claims 5 View
2017-09-29 REM Applicant Arguments/Remarks Made in an Amendment 2 View
2017-09-29 N417 Electronic Filing System Acknowledgment Receipt 2 View
2017-09-29 TRAN.LET Transmittal Letter 2 View
2017-09-29 DIST.E.FILE Terminal Disclaimer-Filed (Electronic) 2 View
2017-09-29 WFEE Fee Worksheet (SB06) 2 View
2017-09-29 DISQ.E.FILE Terminal Disclaimer-Electronic-Approved 1 View
2017-09-29 N417 Electronic Filing System Acknowledgment Receipt 2 View
2017-09-29 WFEE Fee Worksheet (SB06) 1 View
2017-06-29 CTFR Final Rejection 8 View
2017-06-29 FWCLM Index of Claims 1 View
2017-06-29 SRFW Search information including classification, databases and other search related notes 2 View
2017-06-29 SRNT Examiner's search strategy and results 7 View
2017-06-09 WFEE Fee Worksheet (SB06) 1 View
2017-06-09 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2017-06-09 CLM Claims 5 View
2017-06-09 REM Applicant Arguments/Remarks Made in an Amendment 3 View
2017-06-09 N417 Electronic Filing System Acknowledgment Receipt 2 View
2017-06-09 TRAN.LET Transmittal Letter 2 View
2017-05-25 NTC.PUB Notice of Publication 1 View
2017-03-09 CTNF Non-Final Rejection 8 View
2017-03-09 892 List of references cited by examiner 1 View
2017-03-09 SRFW Search information including classification, databases and other search related notes 1 View
2017-03-09 SRNT Examiner's search strategy and results 8 View
2017-03-09 1449 List of References cited by applicant and considered by examiner 3 View
2017-03-09 BIB Bibliographic Data Sheet 1 View
2017-03-09 FWCLM Index of Claims 1 View
2017-03-09 1449 List of References cited by applicant and considered by examiner 2 View
2017-03-02 SRNT Examiner's search strategy and results 1 View
2017-03-02 SRNT Examiner's search strategy and results 1 View
2017-02-16 APP.FILE.REC Filing Receipt 3 View
2017-02-16 WFEE Fee Worksheet (SB06) 1 View
2017-02-13 DRW.SUPP Drawings-black and white line and/or other drawings — View
2017-02-13 PEFR Applicant Response to Pre-Exam Formalities Notice 2 View
2017-02-13 XT/ Extension of Time 2 View
2017-02-13 DRW.NONBW Drawings-other than black and white line drawings 1 View
2017-02-13 WFEE Fee Worksheet (SB06) 2 View
2017-02-13 N417 Electronic Filing System Acknowledgment Receipt 3 View
2017-02-13 SCORE Placeholder sheet indicating presence of supplemental content in Supplemental Complex Repository for Examiners(SCORE) 1 View
2017-02-08 IDS Information Disclosure Statement (IDS) Form (SB08) 4 View
2017-02-08 FOR Foreign Reference 12 View
2017-02-08 N417 Electronic Filing System Acknowledgment Receipt 2 View
2016-11-15 M327 Miscellaneous Communication to Applicant - No Action Count 1 View
2016-11-15 APP.FILE.REC Filing Receipt 3 View
2016-11-15 WFEE Fee Worksheet (SB06) 1 View
2016-11-15 NT.CR.APP.PA Notice to File Corrected Application Papers 2 View
2016-11-04 PEFR Applicant Response to Pre-Exam Formalities Notice 1 View
2016-11-04 DRW Drawings-only black and white line drawings 2 View
2016-11-04 N417 Electronic Filing System Acknowledgment Receipt 2 View
2016-09-29 NT.CR.APP.PA Notice to File Corrected Application Papers 2 View
2016-09-29 WFEE Fee Worksheet (SB06) 1 View
2016-09-29 APP.FILE.REC Filing Receipt 3 View
2016-09-16 TRNA Transmittal of New Application 3 View
2016-09-16 ADS Application Data Sheet 8 View
2016-09-16 SPEC Specification 26 View
2016-09-16 CLM Claims 4 View
2016-09-16 ABST Abstract 1 View
2016-09-16 DRW Drawings-only black and white line drawings 11 View
2016-09-16 OATH Oath or Declaration filed 3 View
2016-09-16 TRAN.LET Transmittal Letter 1 View
2016-09-16 PA.. Power of Attorney 1 View
2016-09-16 A.PE Preliminary Amendment 1 View
2016-09-16 SPEC Specification 1 View
2016-09-16 REM Applicant Arguments/Remarks Made in an Amendment 1 View
2016-09-16 TRAN.LET Transmittal Letter 2 View
2016-09-16 IDS Information Disclosure Statement (IDS) Form (SB08) 5 View
2016-09-16 WFEE Fee Worksheet (SB06) 2 View
2016-09-16 N417 Electronic Filing System Acknowledgment Receipt 4 View
Monitor This Case
Get email alerts when status or documents change.
Order Certified Copies
Most orders are placed with the USPTO same day — all within 24 business hours.
Order via The Patent Place →
Pre-filled with this application's details
Quick Facts
Patent No.
US 9,912,815
App. No.
15/268,513
Filed
2016-09-16
Granted
2018-03-06
Pub. No.
US20170149977A1
Art Unit
2652
PTA
0 days