IP Library › Assignment 067391/0093
Patent Assignment
Reel/Frame 067391/0093

CHANGE OF NAME

Recorded: 2024-05-13 Received: 2024-05-13 Pages: 4
Assignor
Assignee
GENESYS CLOUD SERVICES, INC.
1302 EL CAMINO REAL, SUITE 300, MENLO PARK, CA, 94025, UNITED STATES
Covered Applications (26)
SYSTEMS FOR A BRAKE SYSTEM
App. No. 18/662,348
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SYSTEMS AND METHODS FOR SIZING MODULAR ROUTING APPLICATIONS
App. No. 15/625,585
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MULTIMODAL INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 15/294,661
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DISTRIBUTED AGGREGATION FOR CONTACT CENTER AGENT-GROUPS ON SLIDING INTERVAL
App. No. 15/294,670
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VISUAL INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 15/289,932
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MULTI-CHANNEL DELIVERY PLATFORM
App. No. 15/289,910
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Automated Call Center Software Build Generator
App. No. 15/284,480
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SYSTEM AND METHOD FOR AUTOMATIC QUALITY EVALUATION OF INTERACTIONS
App. No. 15/282,963
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SYSTEM AND METHODS FOR INTEGRATING SHORT MESSAGE SERVICE MESSAGING WITH CONTACT CENTER APPLICATIONS
App. No. 15/283,288
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SYSTEM AND METHOD FOR AUTOMATIC QUALITY MANAGEMENT AND COACHING
App. No. 15/282,897
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GRAPHICAL MENU BUILDER FOR ENCODING APPLICATIONS IN AN IMAGE
App. No. 15/281,022
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PINNING IN AN INTERACTIVE MEDIA/VOICE RESPONSE SYSTEM
App. No. 15/280,769
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METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH TEXT MESSAGING
App. No. 15/276,443
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SYSTEM AND METHOD FOR RECOMMENDING COMMUNICATION MEDIUMS BASED ON PREDICTIVE ANALYTICS
App. No. 15/272,312
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SYSTEM AND METHOD FOR PERFORMANCE-BASED ROUTING OF INTERACTIONS IN A CONTACT CENTER
App. No. 15/268,513
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INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED SCHEDULE
App. No. 15/261,826
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AUTHENTICATION SYSTEM AND METHOD BASED ON AUTHENTICATION ANNOTATIONS
App. No. 15/253,810
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SYSTEM AND METHOD FOR PREDICTIVE ROUTING BASED ON A CUSTOMER JOURNEY PATIENCE
App. No. 15/251,191
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CONTACT CENTER RECORDING SERVICE
App. No. 15/250,675
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System for Scheduling Routing Rules in a Contact Center Based on Forecasted and Actual Interaction Load and Staffing Requirements
App. No. 15/243,931
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METHOD FOR SIMULATING SCREEN SHARING FOR MULTIPLE APPLICATIONS RUNNING CONCURRENTLY ON A MOBILE PLATFORM
App. No. 15/243,857
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SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK
App. No. 15/242,116
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DISPLAY SCREEN WITH GRAPHICAL USER INTERFACE
App. No. 29/574,448
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LOCATION-BASED CALL INITIATION
App. No. 15/237,588
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System for Facilitating Loosely Configured Service Worker Groups in a Dynamic Call Center Environment
App. No. 15/237,563
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Robust DTMF detection in an unreliable voice-over-IP (VoIP) environment
App. No. 15/219,177
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