System and method for voicemail acceleration
View Patent ↗A system and method are presented for voicemail acceleration. A voicemail acceleration system, which functions to accelerate the experience of a user, is associated with at least one user device. A user may initiate an interaction with another user, wherein the device associated with the voicemail acceleration system detects that the interaction is being sent to voicemail through contact analysis. A pre-established message and/or a number of options may be presented to the user initiating the interaction, wherein the user may choose an option or elect to automatically leave a message and end the interaction on their end. The voicemail acceleration system provides the retrieved message to the other user and finishes the interaction.
1. A method for accelerating voicemail in a communications system,
wherein the communications system comprises an audio channel configured to connect a plurality of devices associated with a plurality of users and a voicemail acceleration system, the method comprising:
providing, by the voicemail acceleration system, during a communication session including a connection on the audio channel between a device associated with a first user, a device associated with a second user, and the voicemail acceleration system, a plurality of options to the first user for selection;
detecting, by the voicemail acceleration system, a prompt to leave a message;
identifying, by the voicemail acceleration system, a signal indicating the first user opts to leave a pre-established message to a second user;
detecting, by the voicemail acceleration system, disconnection on the audio channel with the device associated with the first user;
in response to detecting the disconnection on the audio channel with the device associated with the first user, automatically retrieving, by the voicemail acceleration system, the pre-established message;
transmitting, by the voicemail acceleration system, the pre-established message; and
disconnecting, by the voicemail acceleration system, a connection with the device associated with the second user.
2. The method of claim 1 , wherein the communication is a call.
3. The method of claim 1 , wherein the communication is a video chat.
4. The method of claim 1 , wherein the detecting comprises word recognition.
5. The method of claim 1 , wherein the detecting comprises voice recognition.
6. The method of claim 1 , wherein the pre-established message is retrieved from a database associated with the voicemail acceleration system.
7. The method of claim 1 , wherein the prompt to leave a message comprises a signal.
8. A method for accelerating voicemail in a communications system wherein the communications system comprises an audio channel connecting a plurality of devices associated with a plurality of users, and a voicemail acceleration system, the method comprising:
identifying a communication session on the audio channel the communication session including the first user device corresponding to a first user of the plurality of users in the communications system, a second user device corresponding to a second user, and the voicemail acceleration system;
detecting, by the voicemail acceleration system, that a voicemail corresponding to the second user device associated with the second user is handling the communication;
identifying by the voicemail acceleration system, a disconnection py the first user device with the communication session;
in response to identifying the disconnection by the first user device with the communication session, automatically retrieving, by the voicemail acceleration system, the pre-determined instructions corresponding to the first user and executing the pre-determined instructions; and
disconnecting, by the voicemail acceleration system, the second user device from the communication session.
9. The method of claim 8 , wherein the pre-determined instructions from the first user comprise providing, by the voicemail acceleration system, a retrieved message to the second user that has been previously selected by the first user.
10. The method of claim 8 , wherein the communication is a call.
11. The method of claim 8 , wherein the communication is a video chat.
12. The method of claim 8 , wherein the detecting comprises word recognition.
13. The method of claim 8 , wherein the detecting comprises voice recognition.
14. The method of claim 8 , wherein the pre-determined instructions are retrieved from a database associated with the voicemail acceleration system.
15. The method of claim 8 , further comprising detecting, by the voicemail acceleration system, a prompt to leave a message from the voicemail, wherein the prompt to leave a message comprises a signal.
16. The method of claim 8 , wherein the detecting comprises passage of a pre-determined length of time after initiation of the communication with no resolution.
17. The method of claim 8 , wherein the detecting comprises a predetermined number of rings after initiation of the communication with no resolution.