Patent Assignment
Reel/Frame 046463/0839
MERGER
Recorded: 2018-07-01
Received: 2018-07-01
Pages: 13
Assignor
INTERACTIVE INTELLIGENCE GROUP, INC.
Executed: 2017-07-01
Assignee
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
2001 JUNIPERO SERRA BOULEVARD, DALY CITY, CA, 94014, UNITED STATES
Covered Applications
(100)
DYNAMICALLY SWITCHING COMMUNICATIONS TO TEXT INTERACTIONS
App. No. 15/977,142
→
METHODS FOR THE ENCODING OF PARTICIPANTS IN A CONFERENCE
App. No. 15/917,425
→
SYSTEM AND METHOD FOR NEURAL NETWORK BASED FEATURE EXTRACTION FOR ACOUSTIC MODEL DEVELOPMENT
App. No. 15/905,789
→
SYSTEM AND METHOD FOR FINGERPRINTING DATASETS
App. No. 15/876,050
→
SYSTEM AND METHOD FOR SYNTHESIS OF SPEECH FROM PROVIDED TEXT
App. No. 15/874,612
→
SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM
App. No. 15/859,103
→
METHOD AND SYSTEM FOR ACOUSTIC DATA SELECTION FOR TRAINING THE PARAMETERS OF AN ACOUSTIC MODEL
App. No. 15/850,106
→
SYSTEM AND METHOD FOR CONDUCTING AN OUTBOUND SOCIAL MEDIA CAMPAIGN FOR A CONTACT CENTER
App. No. 15/847,483
→
SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM
App. No. 15/815,660
→
SYSTEM AND METHOD FOR SPEAKER CHANGE DETECTION
App. No. 15/727,498
→
SYSTEM AND METHOD FOR MANAGING COMMUNICATIONS
App. No. 15/712,098
→
SYSTEM AND METHOD FOR SECURE INTERACTIVE VOICE RESPONSE
App. No. 15/709,386
→
SYSTEM AND METHOD FOR CONTACT IDENTIFICATION
App. No. 15/676,821
→
TECHNOLOGIES FOR CORRELATION BASED DATA SELECTION
App. No. 15/638,174
→
TECHNOLOGIES FOR MANAGING APPLICATION CONFIGURATIONS AND ASSOCIATED CREDENTIALS
App. No. 15/638,214
→
TECHNOLOGIES FOR SCALING CALL CENTER SUPPORT STAFF
App. No. 15/634,518
→
TECHNOLOGIES FOR MONITORING INTERACTION BETWEEN CUSTOMERS AND AGENTS USING SENTIMENT DETECTION
App. No. 15/612,919
→
TECHNOLOGIES FOR AUTHENTICATING A SPEAKER USING VOICE BIOMETRICS
App. No. 15/612,898
→
SYSTEM AND METHOD FOR PREDICTING AVAILABILITY STATUS CHANGES OF INSTANT MESSENGER USERS
App. No. 15/477,698
→
TECHNOLOGIES FOR AUTO DISCOVER AND CONNECT TO A REST INTERFACE
App. No. 15/467,755
→
SYSTEM AND METHOD FOR ROUTING SOCIAL EXPRESSIONS
App. No. 62/435,956
→
SYSTEM AND METHOD FOR SOCIAL MEDIA DIALING CAMPAIGNS
App. No. 62/435,962
→
SYSTEM AND METHOD FOR SOCIAL BEHAVIOR MAPPING
App. No. 62/434,094
→
SYSTEM AND METHOD FOR MULTI-FACTOR AUTHENTICATION USING VOICE BIOMETRIC VERIFICATION
App. No. 15/363,884
→
SYSTEM AND METHOD FOR RANKING UNITS OF WORK
App. No. 62/423,600
→
SYSTEM AND METHOD FOR PREDICTIVE LIVE INTERACTION OFFERING AND HOSTING
App. No. 15/348,169
→
METHOD FOR USE OF VIRTUAL REALITY IN A CONTACT CENTER ENVIRONMENT
App. No. 15/346,832
→
SYSTEM AND METHOD FOR DETERMINING MODERATE CUSTOMER DISSATISFACTION
App. No. 15/342,882
→
SYSTEM AND METHOD FOR VOICEMAIL ACCELERATION
App. No. 15/295,829
→
SYSTEM AND METHOD FOR NATURAL LANGUAGE PROCESSING
App. No. 15/279,038
→
SYSTEM AND METHOD FOR QUALITY MANAGEMENT IN A UNIFIED COLLABORATION SYSTEM IN A CONTACT CENTER ENVIRONMENT
App. No. 62/398,565
→
System and Method for Secure Interactive Voice Response
App. No. 62/396,649
→
SYSTEM AND METHOD FOR BODY LANGUAGE ANALYSIS
App. No. 15/267,732
→
SYSTEM AND METHOD FOR CONTACT IDENTIFICATION
App. No. 62/374,138
→
SYSTEM AND METHOD FOR SPEAKER CHANGE DETECTION
App. No. 62/372,057
→
SYSTEM AND METHOD FOR RECORDING AND MONITORING COMMUNICATIONS USING A MEDIA SERVER
App. No. 15/215,069
→
SYSTEM AND METHOD FOR CORRELATION BASED DATA SELECTION
App. No. 62/356,409
→
SYSTEM AND METHOD FOR MANAGEMENT OF APPLICATION CONFIGURATIONS
App. No. 62/356,095
→
SYSTEM AND METHOD FOR MANAGEMENT OF APPLICATION CREDENTIALS
App. No. 62/356,097
→
SYSTEM AND METHOD FOR CONTACT CENTER SCALABILITY
App. No. 62/354,885
→
System and Method for Eigen Vector Based Speaker Verification
App. No. 62/344,647
→
System and Method for Sentiment Detection
App. No. 62/344,734
→
SYSTEM AND METHOD FOR COMMUNICATION PROVIDER AND REMOTE DEVICE CONNECTION ANALYSIS
App. No. 15/146,959
→
SYSTEM AND METHOD FOR STATUS PREDICTION
App. No. 62/316,712
→
USAGE OF VIRTUAL REALITY IN A CONTACT CENTER ENVIRONMENT
App. No. 62/313,912
→
SYSTEM AND METHOD FOR PROVISIONING AND REGISTRATION
App. No. 15/080,149
→
AUTO DISCOVER AND CONNECT TO REST INTERFACE
App. No. 62/311,956
→
SYSTEM AND METHOD FOR CONFIGURATION AND INTERCHANGING OF BUSINESS FUNCTIONALITY IMPLEMENTATIONS
App. No. 15/073,696
→
SYSTEM AND METHOD FOR VOICEMAIL ACCELERATION
App. No. 15/060,330
→
SYSTEM AND METHOD FOR DETECTING RELEVANT MESSAGES
App. No. 15/043,799
→
SYSTEM AND METHOD FOR NEURAL NETWORK BASED FEATURE EXTRACTION FOR ACOUSTIC MODEL DEVELOPMENT
App. No. 14/985,560
→
SYSTEM AND METHOD FOR VIDEO ANALYSIS
App. No. 14/979,414
→
System and Method for Dynamically Generated Reports
App. No. 14/944,599
→
SYSTEM AND METHOD FOR MULTI-LANGUAGE COMMUNICATION SEQUENCING
App. No. 14/883,962
→
METHOD FOR FORMING THE EXCITATION SIGNAL FOR A GLOTTAL PULSE MODEL BASED PARAMETRIC SPEECH SYNTHESIS SYSTEM
App. No. 14/875,778
→
METHOD AND SYSTEM FOR GENERATING STAFFING REQUIREMENTS FOR DEFERRED WORK IN A CONTACT CENTER ENVIRONMENT
App. No. 14/862,477
→
METHOD AND SYSTEM FOR GENERATING STAFFING REQUIREMENTS FOR DEFERRED WORK IN A CONTACT CENTER ENVIRONMENT
App. No. 14/858,626
→
SYSTEM AND METHOD FOR DETERMINING WINDOW GEOMETRY
App. No. 62/203,985
→
SYSTEM AND METHOD FOR USER AUTHENTICATION
App. No. 62/201,654
→
SYSTEM AND METHOD FOR KEY MANAGEMENT
App. No. 62/201,702
→
System and Method for Model Creation in an Organizational Environment
App. No. 14/814,543
→
SYSTEM AND METHOD FOR OUTLIER IDENTIFICATION TO REMOVE POOR ALIGNMENTS IN SPEECH SYNTHESIS
App. No. 14/737,080
→
SYSTEM AND METHOD OF CONTACT IDENTIFICATION DISSEMINATION
App. No. 62/169,596
→
DYNAMICALLY SWITCHING COMMUNICATIONS TO TEXT INTERACTIONS
App. No. 14/714,939
→
DETERMINING AN ACTIVE STATION BASED ON MOVEMENT DATA
App. No. 14/710,612
→
SYSTEM AND METHOD FOR MULTI-FACTOR AUTHENTICATION
App. No. 14/708,933
→
ENHANCING CALL EXPERIENCES THROUGH PERSONAL RULES
App. No. 14/688,610
→
METHODS FOR DISPLAYING CUSTOMER OR REMOTE PARTY INFORMATION BASED ON LOCATION DATA
App. No. 14/678,004
→
SYSTEM AND METHOD FOR OFFLINE SURVIVABILITY
App. No. 14/674,437
→
SYSTEM AND METHOD FOR OPTIMIZATION OF AUDIO FINGERPRINT SEARCH
App. No. 14/636,474
→
Secret Supplemental Username
App. No. 14/611,581
→
SYSTEM AND METHOD FOR SYNTHESIS OF SPEECH FROM PROVIDED TEXT
App. No. 14/596,628
→
SYSTEM AND METHOD FOR LANGUAGE SPECIFIC ROUTING
App. No. 14/580,547
→
System and Method for Device Pairing Transaction
App. No. 62/093,854
→
Method and System for Generating Staffing Requirements for Deferred Work in a Contact Center Environment
App. No. 62/089,988
→
SYSTEM AND METHOD FOR AUTOMATIC COMMUNICATION DISTRIBUTION LOCAL ASSIGNMENT
App. No. 62/088,992
→
Method and System for Creating Contact Center Models
App. No. 14/515,865
→
Method and System for Prediction of Contact Allocation, Staff Time Distribution, and Service Performance Metrics in a Multi-Skilled Contact Center Operation Environment
App. No. 14/494,503
→
METHOD FOR FORMING THE EXCITATION SIGNAL FOR A GLOTTAL PULSE MODEL BASED PARAMETRIC SPEECH SYNTHESIS SYSTEM
App. No. 14/288,745
→
Methods for Generating Organization Synergy Values
App. No. 14/200,331
→
Optimization of Audio Fingerprint Search Using Clustering and Multiresolution Approaches
App. No. 61/947,834
→
Methods to Correct for Packet Loss in ASR systems
App. No. 61/947,841
→
SYSTEM AND METHOD FOR GENERATING FORECASTS AND ANALYSIS OF CONTACT CENTER BEHAVIOR FOR PLANNING PURPOSES
App. No. 14/176,212
→
SYSTEM AND METHOD FOR FINGERPRINTING DATASETS
App. No. 14/169,218
→
SYSTEM AND METHOD FOR FINGERPRINTING DATASETS
App. No. 14/169,211
→
Interactive and Social Delivery of Customer Service
App. No. 14/103,419
→
SYSTEM AND METHOD FOR COMMUNICATION ROUTING
App. No. 14/082,844
→
Methods for Identifying Subject Matter Expertise Across An Organization Hierarchy
App. No. 14/081,474
→
Methods for Creating, Arranging, and Leveraging An Ad-Hoc Collection of Heterogeneous Organization Components
App. No. 14/062,461
→
System and Method for Acoustic Echo Cancellation
App. No. 14/060,141
→
System and Method for Learning Alternate Pronunciations for Speech Recognition
App. No. 61/891,850
→
SYSTEM AND METHOD FOR CONTEXT BASED KNOWLEDGE RETRIEVAL
App. No. 14/037,837
→
Methods for Generating a List of Similar Organization Members of an Organization Hierarchy
App. No. 14/028,000
→
Method and System for Learning Call Analysis
App. No. 14/014,530
→
Method and System for Selectively Biased Linear Discriminant Analysis in Automatic Speech Recognition Systems
App. No. 13/974,123
→
Methods for Arranging and Presenting Information According to A Strategic Organization Hierarchy
App. No. 13/971,470
→
METHOD AND SYSTEM FOR ACOUSTIC DATA SELECTION FOR TRAINING THE PARAMETERS OF AN ACOUSTIC MODEL
App. No. 13/959,171
→
Method and Apparatus for the Encoding of Participants in a Conference Setting
App. No. 61/862,113
→
SYSTEM AND METHOD FOR PREDICTIVE LIVE INTERACTION OFFERING AND HOSTING
App. No. 13/942,784
→
Methods and Systems for Generating a List of Recent Contacts
App. No. 13/933,084
→