SYSTEM AND METHOD FOR QUALITY MANAGEMENT IN A UNIFIED COLLABORATION SYSTEM IN A CONTACT CENTER ENVIRONMENT

Inventors: Derek M. Miller, Taylor Brennan

Provisional Application Expired

	Code	Description	Pages	PDF
2016-10-05	`APP.FILE.REC`	Filing Receipt	3	View
2016-09-23	`TR.PROV`	Provisional Cover Sheet (SB16)	3	View
2016-09-23	`SPEC`	Specification	1	View
2016-09-23	`WFEE`	Fee Worksheet (SB06)	2	View
2016-09-23	`N417`	Electronic Filing System Acknowledgment Receipt	2	View

Inventors

Derek M. Miller Indianapolis, IN

Taylor Brennan Indianapolis, IN

Attorneys & Agents of Record

MARGARET BAUMGARTNER Reg. 66676 Attorney · GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

YOOJIN JUNG Reg. 76302 Attorney · BARNES & THORNBURG, LLP

Prosecution

GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT

from BANK OF AMERICA, N.A., AS RESIGNING AGENT

NOTICE OF SUCCESSION OF SECURITY INTERESTS AT REEL/FRAME 040815/0001 Recorded 2025-02-03

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

from INTERACTIVE INTELLIGENCE GROUP, INC.

MERGER Recorded 2018-07-01

INTERACTIVE INTELLIGENCE GROUP, INC.

from BRENNAN, TAYLOR, MILLER, DEREK M.

ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded 2017-01-18

BANK OF AMERICA, N.A., AS COLLATERAL AGENT

from BAY BRIDGE DECISION TECHNOLOGIES, INC., ECHOPASS CORPORATION, GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR, INTERACTIVE INTELLIGENCE GROUP, INC.

SECURITY AGREEMENT Recorded 2016-12-05

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