Patent Application
Utility
App. No. 15/283,003
· Confirmation No. 6653
SYSTEM AND METHOD FOR DYNAMIC GENERATION AND OPTIMIZATION OF PROCESS FLOWS FOR A CUSTOMER CONTACT CENTER
Abandoned -- Failure to Respond to an Office Action
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Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2020-08-25 | ABN |
Abandonment | 2 | View | |
| 2020-04-22 | TRAN.LET |
Transmittal Letter | 1 | View | |
| 2020-04-22 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2020-04-22 | OATH |
Oath or Declaration filed | 12 | View | |
| 2020-02-18 | CTFR |
Final Rejection | 14 | View | |
| 2020-02-18 | 892 |
List of references cited by examiner | 1 | View | |
| 2020-02-18 | SRFW |
Search information including classification, databases and other search related notes | 3 | View | |
| 2020-02-18 | FWCLM |
Index of Claims | 1 | View | |
| 2020-02-18 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2019-12-17 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2019-12-17 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2019-12-17 | CLM |
Claims | 6 | View | |
| 2019-12-17 | REM |
Applicant Arguments/Remarks Made in an Amendment | 4 | View | |
| 2019-09-17 | CTNF |
Non-Final Rejection | 12 | View | |
| 2019-09-17 | 892 |
List of references cited by examiner | 1 | View | |
| 2019-09-17 | FWCLM |
Index of Claims | 1 | View | |
| 2019-09-17 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2019-09-17 | SRNT |
Examiner's search strategy and results | 4 | View | |
| 2019-06-21 | RCEX |
Request for Continued Examination (RCE) | 3 | View | |
| 2019-06-21 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2019-06-21 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2019-06-21 | CTAV |
Advisory Action (PTOL-303) | 3 | View | |
| 2019-06-21 | INTV.SUM.EX |
Examiner initiated interview summary (PTOL-413B) | 2 | View | |
| 2019-06-21 | A.NE.AFCP.D |
After Final Consideration Program Decision | 1 | View | |
| 2019-06-21 | ANE.I |
Amendment After Final or under 37CFR 1.312, initialed by the examiner. | 1 | View | |
| 2019-05-22 | A.NE |
Response After Final Action | 1 | View | |
| 2019-05-22 | CLM |
Claims | 6 | View | |
| 2019-05-22 | REM |
Applicant Arguments/Remarks Made in an Amendment | 5 | View | |
| 2019-05-22 | A.NE.AFCP |
After Final Consideration Program Request | 2 | View | |
| 2019-05-22 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2019-05-22 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2019-03-22 | CTFR |
Final Rejection | 12 | View | |
| 2019-03-22 | 892 |
List of references cited by examiner | 1 | View | |
| 2019-03-22 | FWCLM |
Index of Claims | 1 | View | |
| 2019-03-22 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2019-03-22 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2019-03-22 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2018-12-07 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2018-12-07 | CLM |
Claims | 6 | View | |
| 2018-12-07 | REM |
Applicant Arguments/Remarks Made in an Amendment | 5 | View | |
| 2018-12-07 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2018-12-07 | TRAN.LET |
Transmittal Letter | 2 | View | |
| 2018-12-07 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2018-09-07 | CTNF |
Non-Final Rejection | 10 | View | |
| 2018-09-07 | 892 |
List of references cited by examiner | 1 | View | |
| 2018-09-07 | FWCLM |
Index of Claims | 1 | View | |
| 2018-09-07 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2018-09-07 | 1449 |
List of References cited by applicant and considered by examiner | 4 | View | |
| 2018-09-07 | SRNT |
Examiner's search strategy and results | 3 | View | |
| 2018-04-25 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2018-04-25 | RCEX |
Request for Continued Examination (RCE) | 3 | View | |
| 2018-04-25 | AMSB |
Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) | 1 | View | |
| 2018-04-25 | CLM |
Claims | 6 | View | |
| 2018-04-25 | REM |
Applicant Arguments/Remarks Made in an Amendment | 4 | View | |
| 2018-04-25 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 4 | View | |
| 2018-04-25 | FOR |
Foreign Reference | 100 | View | |
| 2018-04-25 | REF.OTHER |
Other reference-Patent/Application/Search Documents | 15 | View | |
| 2018-04-25 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2018-04-25 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2018-04-05 | NTC.PUB |
Notice of Publication | 1 | View | |
| 2018-01-25 | CTFR |
Final Rejection | 17 | View | |
| 2018-01-25 | 892 |
List of references cited by examiner | 1 | View | |
| 2018-01-25 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2018-01-25 | SRNT |
Examiner's search strategy and results | 4 | View | |
| 2018-01-25 | FWCLM |
Index of Claims | 1 | View | |
| 2017-10-02 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2017-10-02 | CLM |
Claims | 5 | View | |
| 2017-10-02 | REM |
Applicant Arguments/Remarks Made in an Amendment | 3 | View | |
| 2017-10-02 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2017-10-02 | TRAN.LET |
Transmittal Letter | 2 | View | |
| 2017-06-30 | CTNF |
Non-Final Rejection | 13 | View | |
| 2017-06-30 | 892 |
List of references cited by examiner | 1 | View | |
| 2017-06-30 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2017-06-30 | SRNT |
Examiner's search strategy and results | 4 | View | |
| 2017-06-30 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2017-06-30 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2017-06-30 | FWCLM |
Index of Claims | 1 | View | |
| 2017-06-30 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2017-02-15 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2017-02-10 | ADS.CORR |
Application Data Sheet to update/correct info | 7 | View | |
| 2017-02-10 | CFILE |
Request for Corrected Filing Receipt | 5 | View | |
| 2017-02-10 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2016-10-27 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2016-10-19 | CFILE |
Request for Corrected Filing Receipt | 5 | View | |
| 2016-10-19 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2016-10-19 | ADS.CORR |
Application Data Sheet to update/correct info | 5 | View | |
| 2016-10-17 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2016-10-17 | M327 |
Miscellaneous Communication to Applicant - No Action Count | 1 | View | |
| 2016-10-17 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2016-10-04 | IMIS |
Miscellaneous Internal Document | 3 | View | |
| 2016-09-30 | TRNA |
Transmittal of New Application | 3 | View | |
| 2016-09-30 | SPEC |
Specification | 44 | View | |
| 2016-09-30 | CLM |
Claims | 5 | View | |
| 2016-09-30 | ABST |
Abstract | 1 | View | |
| 2016-09-30 | DRW.NONBW |
Drawings-other than black and white line drawings | 15 | View | |
| 2016-09-30 | TRAN.LET |
Transmittal Letter | 1 | View | |
| 2016-09-30 | PA.. |
Power of Attorney | 1 | View | |
| 2016-09-30 | ADS |
Application Data Sheet | 9 | View | |
| 2016-09-30 | EXPD.LICENSE |
Petition for Expedited Foreign Filing Licenses | 2 | View | |
| 2016-09-30 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2016-09-30 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2016-09-30 | SCORE |
Placeholder sheet indicating presence of supplemental content in Supplemental Complex Repository for Examiners(SCORE) | 1 | View | |
| 0001-01-03 | DRW.SUPP |
Drawings-black and white line and/or other drawings | — | View |
Inventors
David Beilis
Toronto, CANADA
Adrian Lee-Kwen
North York, CANADA
Michael Orr
Belfast, UNITED KINGDOM
Herbert Willi Artur Ristock
Walnut Creek, CA
Attorneys & Agents of Record
Classification
USPC
379/265.13
H04M3/5235
G06F40/268
G06F40/289
G06F40/30
G06F40/20
H04M3/5166
H04M2203/2061
H04M2203/357
Prosecution
- Examiner
- POPE, KHARYE
- Art Unit
- 2652
- Customer No.
- 109883
- Docket No.
- 125960
- Confirmation No.
- 6653
Publication
- Pub. No.
- US20180097940A1
- Pub. Date
- 2018-04-05
NOTICE OF SUCCESSION OF SECURITY INTERESTS AT REEL/FRAME 040815/0001
Recorded 2025-02-03
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2020-02-27
from
BAY BRIDGE DECISION TECHNOLOGIES, INC.,
ECHOPASS CORPORATION,
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR,
INTERACTIVE INTELLIGENCE GROUP, INC.
SECURITY AGREEMENT
Recorded 2016-12-05
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Quick Facts
- App. No.
- 15/283,003
- Filed
- 2016-09-30
- Pub. No.
- US20180097940A1
- Examiner
- POPE, KHARYE
- Art Unit
- 2652
External Links