IP Library Granted Patent US 10,785,374
Granted Patent B1
US 10,785,374 · App. 16/670,310 · Granted Sep 22, 2020

Optimized dynamic number insertion (DNI)

Inventor: Jafar Adibi (Los Angeles, CA)
Assignee: TALKDESK INC.
H04M7/128G06N5/04G06Q30/0246G06Q30/0277H04M3/5235G06N20/00
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Quick Facts
Patent No.
US 10,785,374
App. No.
16/670,310
Filed
Oct 31, 2019
Granted
Sep 22, 2020
Kind
B1
Art Unit
2652
USPC
379/245
Abstract

Optimizing a number pool for dynamic number insertion (DNI) used for call attribution is achieved by considering physical characteristics of the DNI number assigned to a specific channel versus characteristics of consumers within that channel—such as by determining a plurality of distinguishable consumer parameters having a business-positive correlation to a subset of numbers from among the pool of numbers—in order to make more optimized DNI number assignments.

Claims (37)

1. A method for optimizing a number pool for dynamic number insertion (DNI) used for call attribution, the method comprising:

analyzing historic utilization of a DNI number pool;

determining a plurality of distinguishable consumer parameters having a business-positive correlation to a subset of numbers from among the pool of numbers;

identifying more optimum DNI number characteristics corresponding to the plurality of distinguishable consumer parameters and the subset of numbers;

modifying the DNI number pool based on the more optimum DNI number characteristics; and

modifying DNI number selection rules based on the modified DNI number pool.

2. The method of claim 1 , further comprising analyzing aggregate context information corresponding to the historic utilization of the DNI number pool, and wherein determining a plurality of distinguishable consumer parameters having a positive correlation to a subset of numbers from among the pool of numbers is based at least in part on the analysis of the context information.

3. The method of claim 1 , wherein modifying the DNI number pool comprises the addition of at least one new number to the DNI number pool.

4. The method of claim 3 , wherein modifying DNI number selection rules comprises the addition of a rule for utilizing the at least one new number added to the DNI number pool.

5. The method of claim 1 , wherein modifying DNI number selection rules comprises the addition of a rule for utilizing the at least one new number for more than one channel.

6. The method of claim 1 , wherein analyzing historic utilization of a DNI number pool includes aggregate information on cross-channel call attribution.

7. The method of claim 1 , further comprising modifying a cross-channel call attribution rule based at least in part on the analysis of the context information.

8. A system for optimizing a number pool for dynamic number insertion (DNI) used for call attribution, the system comprising:

a memory;

a processor operatively coupled to the memory for:

analyzing historic utilization of a DNI number pool;

determining a plurality of distinguishable consumer parameters having a business-positive correlation to a subset of numbers from among the pool of numbers;

identifying more optimum DNI number characteristics corresponding to the plurality of distinguishable consumer parameters and the subset of numbers;

modifying the DNI number pool based on the more optimum DNI number characteristics; and

modifying DNI number selection rules based on the modified DNI number pool.

9. The system of claim 8 , further comprising analyzing aggregate context information corresponding to the historic utilization of the DNI number pool, and wherein determining a plurality of distinguishable consumer parameters having a positive correlation to a subset of numbers from among the pool of numbers is based at least in part on the analysis of the context information.

10. The system of claim 8 , wherein modifying the DNI number pool comprises the addition of at least one new number to the DNI number pool.

11. The system of claim 10 , wherein modifying DNI number selection rules comprises the addition of a rule for utilizing the at least one new number added to the DNI number pool.

12. The system of claim 8 , wherein modifying DNI number selection rules comprises the addition of a rule for utilizing the at least one new number for more than one channel.

13. The system of claim 8 , wherein analyzing historic utilization of a DNI number pool includes aggregate information on cross-channel call attribution.

14. The system of claim 8 , further comprising modifying a cross-channel call attribution rule based at least in part on the analysis of the context information.

15. A non-transitory computer-readable storage medium comprising computer-readable instructions for optimizing a number pool for dynamic number insertion (DNI) used for call attribution, the computer-readable instructions comprising instructions that cause a processor to:

analyze historic utilization of a DNI number pool;

determine a plurality of distinguishable consumer parameters having a business-positive correlation to a subset of numbers from among the pool of numbers;

identify more optimum DNI number characteristics corresponding to the plurality of distinguishable consumer parameters and the subset of numbers;

modify the DNI number pool based on the more optimum DNI number characteristics; and

modify DNI number selection rules based on the modified DNI number pool.

16. The computer-readable medium of claim 15 , further comprising instructions for analyzing aggregate context information corresponding to the historic utilization of the DNI number pool, and wherein determining a plurality of distinguishable consumer parameters having a positive correlation to a subset of numbers from among the pool of numbers is based at least in part on the analysis of the context information.

17. The computer-readable medium of claim 15 , further comprising instructions whereby modifying the DNI number pool comprises the addition of at least one new number to the DNI number pool.

18. The computer-readable medium of claim 17 , further comprising instructions whereby modifying DNI number selection rules comprises the addition of a rule for utilizing the at least one new number added to the DNI number pool.

19. The computer-readable medium of claim 15 , further comprising instructions whereby modifying DNI number selection rules comprises the addition of a rule for utilizing the at least one new number for more than one channel.

20. The computer-readable medium of claim 15 , further comprising instructions whereby analyzing historic utilization of a DNI number pool includes aggregate information on cross-channel call attribution.

Assignments (2)
SECURITY INTEREST Recorded Nov 3, 2022
From: TALKDESK, INC.
To: HSBC BANK USA, N.A.
Reel/Frame 061878/0034 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jun 30, 2020
From: ADIBI, JAFAR
To: TALKDESK, INC.
Reel/Frame 053086/0089 →