IP Library › Assignment 061878/0034
Patent Assignment
Reel/Frame 061878/0034

SECURITY INTEREST

Recorded: 2022-11-03 Received: 2022-11-03 Pages: 24
Assignor
TALKDESK, INC.
Executed: 2022-11-01
Assignee
HSBC BANK USA, N.A.
95 WASHINGTON STREET, FLOOR 2 SOUTH, BUFFALO, NY, 14203, UNITED STATES
Covered Applications (100)
METHOD, APPARATUS, AND COMPUTER-READABLE MEDIUM FOR MANAGING CONCURRENT COMMUNICATIONS IN A NETWORKED CALL CENTER
App. No. 17/314,783
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MONITORING AND LISTENING TOOLS ACROSS OMNI-CHANNEL INPUTS IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 17/220,509
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VISUAL-BASED PROGRAMMING FOR SELF-SERVICE WORKFLOW
App. No. 17/026,194
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CARRIER CONNECT PLATFORM WITHIN A CLOUD-BASED CONTACT CENTER
App. No. 16/920,586
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SYSTEM AND METHOD FOR INTEGRATING LEGACY TELEPHONY COMPONENTS WITH A CLOUD-BASED CONTACT CENTER
App. No. 16/908,329
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Evacuation Station
App. No. 16/827,389
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SYSTEMS AND METHODS FOR SCHEDULING DEFERRED QUEUES
App. No. 16/744,395
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SYSTEMS AND METHODS FOR SCHEDULING DEFERRED QUEUES
App. No. 16/744,391
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SYSTEMS AND METHODS FOR SCHEDULING DEFERRED QUEUES
App. No. 16/744,397
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SYSTEMS AND METHODS FOR SCHEDULING DEFERRED QUEUES
App. No. 16/738,576
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SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS
App. No. 16/730,298
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SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS
App. No. 16/730,273
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SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS
App. No. 16/728,655
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SYSTEM FOR CONTEXT DATA PRIORITIZATION FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,636
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COMPUTERIZED SYSTEM FOR AGENT SCORING IN AN INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,622
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SYSTEM FOR PRIORITIZING A CALL BY SCORES FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,638
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COMPUTERIZED SYSTEM FOR GEOGRAPHICALLY SPLITTING TRAFFIC FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,633
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WEIGHTED TRAFFIC SPLITTER SYSTEM FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,634
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COMPUTERIZED SYSTEM FOR CUSTOMER JOURNEY SCORING FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,623
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COMPUTERIZED SYSTEM FOR A POLY-LINGUAL APPLICATION FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,628
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SYSTEM FOR INTELLIGENT RECONNECT IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,641
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SYSTEM FOR ACCESSING AN ACTIVE CALL BAR FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,630
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SYSTEM FOR MONITORING ACROSS OMNI-CHANNEL INPUTS IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,646
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COMPUTERIZED SYSTEM FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,625
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SYSTEM OF GRAPHICAL PROGRAMMING FOR AN INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,648
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DATA PROCESSING SYSTEM FOR OMNI-CHANNEL INPUTS IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,639
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COMPUTERIZED TRANSLATION SYSTEM IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,645
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COMPUTERIZED SYSTEM FOR A CONTEXT DATA DISPLAY FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,632
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COMPUTERIZED BROWSER SYSTEM FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,626
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Artificial intelligence for a graphically interactive voice response system
App. No. 16/699,627
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COMPUTERIZED SYSTEM OF GRAPHICAL PROGRAMMING FOR AN INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,621
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SYSTEM OF CHANNEL SWITCHING IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,650
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SYSTEM FOR DEVELOPING LANDING PAGES FOR REPORTING IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,643
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DATA EXPLORER SYSTEM FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,642
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SYSTEMS AND METHODS FOR AUTOMATING WORKFORCE MANAGEMENT SYSTEMS
App. No. 16/697,409
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SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESIDUALS
App. No. 16/684,770
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SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESIDUALS
App. No. 16/680,713
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BROWSER APPLICATION FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,714
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SYSTEM FOR VISUAL-BASED PROGRAMMING OF SELF-SERVICE WORKFLOW
App. No. 16/671,060
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WEIGHTED TRAFFIC SPLITTER FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,819
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CUSTOMER JOURNEY SCORING FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,684
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INTELLIGENT RECONNECT IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,908
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CONTEXT DATA DISPLAY FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,776
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CONTEXT-AWARE DYNAMIC NUMBER INSERTION (DNI) FOR CALL ATTRIBUTION
App. No. 16/670,301
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MODULAR APPLICATION FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,699
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CONTEXT DATA PRIORITIZATION FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,843
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OMNI-CHANNEL DATA PROCESSING IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,899
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ACTIVE CALL BAR FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,751
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BLOCKCHAIN-ENABLED CONTACT CENTER
App. No. 16/670,270
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CUSTOMER EXPERIENCE OPTIONS IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,944
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MONITORING AND LISTENING TOOLS ACROSS OMNI-CHANNEL INPUTS IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,952
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BLOCKCHAIN-ENABLED CONTACT CENTER
App. No. 16/670,217
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BLOCKCHAIN-ENABLED CONTACT CENTER
App. No. 16/670,251
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CAPACITY MANAGER FOR MULTI-DIMENSIONAL PRESENCE MODEL TO MANAGE CALL-CENTER AGENT LOAD
App. No. 16/670,311
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GRAPHICAL PROGRAMMING AND TRANSLATION IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,939
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OPTIMIZED DYNAMIC NUMBER INSERTION (DNI)
App. No. 16/670,366
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CONTACT-CENTER MOBILE VIRTUAL NETWORK OPERATOR
App. No. 16/669,656
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BLOCKCHAIN-ENABLED CONTACT CENTER
App. No. 16/670,279
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BLOCKCHAIN-ENABLED CONTACT CENTER
App. No. 16/670,230
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AGENT SCORING FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,649
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POLY-LINGUAL APPLICATION FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,735
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CAPACITY MANAGER FOR MULTI-DIMENSIONAL PRESENCE MODEL TO MANAGE CALL-CENTER AGENT LOAD
App. No. 16/670,304
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ARTIFICIAL INTELLIGENCE FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,727
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GEOGRAPHICAL TRAFFIC SPLITTER FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,782
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CROSS-CHANNEL CALL ATTRIBUTION
App. No. 16/670,361
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OPTIMIZED DYNAMIC NUMBER INSERTION (DNI)
App. No. 16/670,310
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CROSS-CHANNEL CALL ATTRIBUTION
App. No. 16/670,292
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METHOD OF USING MULTI-DIMENSIONAL PRESENCE MODEL TO MANAGE CALL-CENTER AGENT LOAD
App. No. 16/670,223
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CROSS-CHANNEL CALL ATTRIBUTION
App. No. 16/670,333
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DATA EXPLORER FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,922
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METHOD OF GRAPHICAL PROGRAMMING FOR AN INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,625
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METHOD FOR CONTACT-CENTER MOBILE VIRTUAL NETWORK OPERATION
App. No. 16/669,652
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CHANNEL SWITCHING IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,964
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METHOD FOR VISUAL-BASED PROGRAMMING OF SELF-SERVICE WORKFLOW
App. No. 16/671,056
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CUSTOMER SATISFACTION SCORE PRIORITY FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,851
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CROSS-CHANNEL CALL ATTRIBUTION
App. No. 16/670,324
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SYSTEM AND METHOD FOR TEXT-ENABLED AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BASED CONTACT CENTER
App. No. 16/668,179
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METHODS AND SYSTEMS FOR SEAMLESS OUTBOUND COLD CALLS USING VIRTUAL AGENTS
App. No. 16/668,399
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SYSTEM AND METHOD FOR AGENT ASSIST ERROR CORRECTION AND DETECTION WITHIN A CLOUD-BASED CONTACT CENTER
App. No. 16/668,228
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SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE NEXT ACTIONS WITHIN A CLOUD-BASED CONTACT CENTER
App. No. 16/668,188
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SCHEDULING AGENTS USING SKILL GROUP WEIGHTS
App. No. 16/668,847
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SCHEDULING AGENTS USING SKILL GROUP WEIGHTS
App. No. 16/668,885
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SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT
App. No. 16/668,249
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VIRTUAL AGENTS WITHIN A CLOUD-BASED CONTACT CENTER
App. No. 16/668,300
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METHODS AND SYSTEMS FOR MARKETING AUTOMATION AND CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AUTOMATION IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
App. No. 16/668,519
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SYSTEM AND METHOD FOR AN AGENT ASSIST UNIFIED INTERFACE WITHIN A CLOUD-BASED CONTACT CENTER
App. No. 16/668,215
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SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BASED CONTACT CENTER
App. No. 16/668,155
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SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BASED CONTACT CENTER
App. No. 16/668,148
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METHODS AND SYSTEMS FOR SOCIALLY AWARE VIRTUAL AGENTS
App. No. 16/668,391
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METHODS AND SYSTEMS OF VIRTUAL AGENT REAL-TIME RECOMMENDATION, SUGGESTION AND ADVERTISEMENT
App. No. 16/668,371
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SYSTEM AND METHOD FOR ESCALATION USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
App. No. 16/668,235
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SYSTEM AND METHOD FOR SMS AND EMAIL ENABLED AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BASED CONTACT CENTER
App. No. 16/668,184
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METHODS AND SYSTEMS FOR PROACTIVE MARKETING PLATFORM IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
App. No. 16/668,534
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SYSTEM AND METHOD FOR PRE-POPULATING FORMS USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
App. No. 16/668,285
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METHODS AND SYSTEMS FOR PERSONALIZED VIRTUAL AGENTS TO LEARN FROM CUSTOMERS
App. No. 16/668,328
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METHODS AND SYSTEMS FOR BILLBOARDS IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
App. No. 16/668,431
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SYSTEM AND METHOD FOR AUTOMATED SMART NOTES USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
App. No. 16/668,195
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SYSTEM AND METHOD FOR PRE-POPULATING FORMS USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
App. No. 16/668,281
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SYSTEM AND METHOD FOR REAL-TIME AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
App. No. 16/668,219
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SYSTEM AND METHOD FOR COMMUNICATION ANALYSIS FOR USE WITH AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
App. No. 16/668,265
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