Patent Application
Utility
App. No. 16/668,188
· Confirmation No. 2599
SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE NEXT ACTIONS WITHIN A CLOUD-BASED CONTACT CENTER
Applicant:
Talkdesk, Inc.
Abandoned -- Failure to Respond to an Office Action
View Publication ↗
|
⬇ PDF
|
Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2022-10-31 | ABN |
Abandonment | 2 | View | |
| 2022-06-21 | CTAV |
Advisory Action (PTOL-303) | 3 | View | |
| 2022-06-21 | ANE.I |
Amendment After Final or under 37CFR 1.312, initialed by the examiner. | 1 | View | |
| 2022-05-19 | A.NE |
Response After Final Action | 1 | View | |
| 2022-05-19 | CLM |
Claims | 5 | View | |
| 2022-05-19 | REM |
Applicant Arguments/Remarks Made in an Amendment | 3 | View | |
| 2022-05-19 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2022-05-19 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2022-03-17 | CTFR |
Final Rejection | 13 | View | |
| 2022-03-17 | 892 |
List of references cited by examiner | 1 | View | |
| 2022-03-17 | FWCLM |
Index of Claims | 1 | View | |
| 2022-03-17 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2022-03-17 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2022-02-18 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2022-02-18 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2022-02-18 | CLM |
Claims | 5 | View | |
| 2022-02-18 | REM |
Applicant Arguments/Remarks Made in an Amendment | 2 | View | |
| 2022-02-18 | DRW |
Drawings-only black and white line drawings | 13 | View | |
| 2022-02-18 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2022-02-18 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2021-11-10 | CTNF |
Non-Final Rejection | 11 | View | |
| 2021-11-10 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2021-11-10 | FWCLM |
Index of Claims | 1 | View | |
| 2021-11-10 | 1449 |
List of References cited by applicant and considered by examiner | 8 | View | |
| 2021-11-10 | 1449 |
List of References cited by applicant and considered by examiner | 32 | View | |
| 2021-11-10 | SRNT |
Examiner's search strategy and results | 5 | View | |
| 2021-11-10 | BIB |
Bibliographic Data Sheet | 2 | View | |
| 2021-09-28 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 8 | View | |
| 2021-09-28 | FOR |
Foreign Reference | 52 | View | |
| 2021-09-28 | FOR |
Foreign Reference | 33 | View | |
| 2021-09-28 | FOR |
Foreign Reference | 32 | View | |
| 2021-09-28 | FOR |
Foreign Reference | 41 | View | |
| 2021-09-28 | N417 |
Electronic Filing System Acknowledgment Receipt | 5 | View | |
| 2021-09-28 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 32 | View | |
| 2021-01-12 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2021-01-12 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2021-01-08 | PA.. |
Power of Attorney | 4 | View | |
| 2021-01-08 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2021-01-08 | R3.73 |
Assignee showing of ownership per 37 CFR 3.73 | 3 | View | |
| 2021-01-07 | NTC.PUB |
Notice of Publication | 1 | View | |
| 2020-10-10 | OATH |
Oath or Declaration filed | 6 | View | |
| 2020-10-10 | R3.73 |
Assignee showing of ownership per 37 CFR 3.73 | 7 | View | |
| 2020-10-10 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2020-06-17 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2020-06-15 | PA.. |
Power of Attorney | 1 | View | |
| 2020-06-15 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2020-01-23 | APP.FILE.REC |
Filing Receipt | 4 | View | |
| 2020-01-23 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2020-01-23 | M327 |
Miscellaneous Communication to Applicant - No Action Count | 1 | View | |
| 2020-01-20 | PEFR |
Applicant Response to Pre-Exam Formalities Notice | 1 | View | |
| 2020-01-20 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2020-01-20 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2019-11-19 | NTC.MISS.PRT |
Notice to File Missing Parts | 2 | View | |
| 2019-11-19 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2019-11-19 | APP.FILE.REC |
Filing Receipt | 4 | View | |
| 2019-10-30 | TRNA |
Transmittal of New Application | 2 | View | |
| 2019-10-30 | SPEC |
Specification | 30 | View | |
| 2019-10-30 | CLM |
Claims | 6 | View | |
| 2019-10-30 | ABST |
Abstract | 1 | View | |
| 2019-10-30 | DRW.NONBW |
Drawings-other than black and white line drawings | 13 | View | |
| 2019-10-30 | ADS |
Application Data Sheet | 10 | View | |
| 2019-10-30 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2019-10-30 | SCORE |
Placeholder sheet indicating presence of supplemental content in Supplemental Complex Repository for Examiners(SCORE) | 1 | View | |
| 2019-10-30 | DRW.SUPP |
Drawings-black and white line and/or other drawings | — | View |
Inventors
Jafar Adibi
Los Angeles, CA
Tiago Paiva
San Francisco, CA
Charanya Kannan
Oakland, CA
Bruno Antunes
São Silvestre, PORTUGAL
Joao Carmo
Porto, PORTUGAL
Marco Costa
Lisboa, PORTUGAL
Attorneys & Agents of Record
Classification
USPC
705/304
H04M3/5183
G06F16/2379
G06F16/90335
G06F16/9038
G06F16/953
G06F16/2425
G06N20/00
G06F16/24575
G06F16/9535
G06F16/9538
G06F16/248
G06F16/252
G06F40/279
G06F40/205
G06F40/30
G06F40/174
H04L51/58
H04L67/565
H04L67/53
H04L67/60
G06F3/0484
G06F3/0485
G06F9/54
G06N3/006
G06N5/02
G06N5/04
G06Q10/107
G06Q10/1093
G06Q30/016
G10L15/02
G10L15/1815
G10L15/1822
G10L15/22
G10L15/26
G10L15/30
G10L17/00
G10L17/06
G10L21/0272
G10L25/63
G10L2015/088
G10L2015/223
H04L51/02
H04L67/10
H04M3/42382
H04M3/4933
H04M3/4936
H04M3/4938
H04M3/5141
H04M3/5166
H04M3/5175
H04M3/5191
H04M3/5232
H04M3/5233
H04M3/5235
H04M3/5237
H04M11/10
H04M2201/40
H04M2201/41
H04M2203/357
H04M2203/558
H04M2203/6045
H04M2203/6072
H04W4/14
G06Q10/1095
Prosecution
- Examiner
- AL AUBAIDI, RASHA S
- Art Unit
- 2652
- Customer No.
- 176439
- Docket No.
- 100-00111-US1
- Confirmation No.
- 2599
Publication
- Pub. No.
- US20210004820A1
- Pub. Date
- 2021-01-07
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2020-10-10
Monitor This Case
Get email alerts when status or documents change.
Order Certified Copies
Most orders are placed with the USPTO same day — all within 24 business hours.
Order via The Patent Place →
Pre-filled with this application's details
Quick Facts
- App. No.
- 16/668,188
- Filed
- 2019-10-30
- Pub. No.
- US20210004820A1
- Examiner
- AL AUBAIDI, RASHA S
- Art Unit
- 2652
External Links