IP Library › Granted Patent US 6,668,286

Granted Patent Utility

US 6,668,286 · Confirmation No. 3047

METHOD AND SYSTEM FOR COORDINATING DATA AND VOICE COMMUNICATIONS VIA CUSTOMER CONTACT CHANNEL CHANGING SYSTEM OVER IP

Inventors: Thomas Howard Bateman, Bruce Edward Kierstead, William Alexander Noble, Timothy Lee Curry, John Alan Lockett, Laurie Edward Mersereau, Robert James Ouellette

Patented Case View Patent ↗ View Publication ↗

	Code	Description	Pages	PDF
2017-11-06	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2017-04-28	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
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2017-04-21	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2016-10-26	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2016-08-03	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2016-05-23	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2016-05-05	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2016-04-29	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2016-04-29	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2016-01-20	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
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2014-12-08	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	2	View
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2012-12-28	`N570`	Communication - Re: Power of Attorney (PTOL-308)	1	View
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2012-12-11	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
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2012-12-11	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-12-11	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-12-11	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-12-11	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-12-11	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
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2012-12-11	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-12-11	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-12-11	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-12-11	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-12-11	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-12-11	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-12-11	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-12-11	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-12-11	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-12-11	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-12-11	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-12-11	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
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2012-12-11	`TRAN.LET`	Transmittal Letter	3	View
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2012-10-31	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-10-24	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-09-14	`RXOGNOTC`	Notice of Reexam Published in Official Gazette	1	View
2012-06-07	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-05-08	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-02-08	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-02-08	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-02-08	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-02-08	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-02-08	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-02-08	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-02-08	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-02-08	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-02-08	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2005-12-27	`IMIS`	Miscellaneous Internal Document	1	View
2005-10-07	`COCIN`	Request for Certificate of Correction	2	View
2005-10-07	`TRAN.LET`	Transmittal Letter	1	View
2004-12-02	`COCIN`	Request for Certificate of Correction	1	View
2004-12-02	`TRAN.LET`	Transmittal Letter	2	View
2004-03-23	`IMIS`	Miscellaneous Internal Document	1	View
2004-01-16	`COCIN`	Request for Certificate of Correction	9	View
2003-07-28	`IFEE`	Issue Fee Payment (PTO-85B)	1	View
2003-07-28	`LET.`	Miscellaneous Incoming Letter	1	View
2003-07-28	`IFEE`	Issue Fee Payment (PTO-85B)	1	View
2003-07-28	`TRAN.LET`	Transmittal Letter	1	View
2003-05-02	`NOA`	Notice of Allowance and Fees Due (PTOL-85)	5	View
2003-04-30	`DIST`	Terminal Disclaimer	1	View
2003-04-30	`TRAN.LET`	Transmittal Letter	2	View
2003-04-24	`EXIN`	Examiner Interview Summary Record (PTOL - 413)	2	View
2003-04-23	`TRAN.LET`	Transmittal Letter	2	View
2003-04-22	`A...`	Amendment/Request for Reconsideration-After Non-Final Rejection	1	View
2003-04-22	`REM`	Applicant Arguments/Remarks Made in an Amendment	2	View
2003-04-22	`TRAN.LET`	Transmittal Letter	3	View
2003-01-28	`A...`	Amendment/Request for Reconsideration-After Non-Final Rejection	1	View
2003-01-28	`REM`	Applicant Arguments/Remarks Made in an Amendment	2	View
2003-01-28	`TRAN.LET`	Transmittal Letter	2	View
2002-11-05	`CTFR`	Final Rejection	8	View
2002-11-05	`892`	List of references cited by examiner	1	View
2002-10-30	`CTMS`	Miscellaneous Action with shortened statutory period (SSP)	2	View
2002-10-30	`BIB`	Bibliographic Data Sheet	1	View
2002-10-25	`A...`	Amendment/Request for Reconsideration-After Non-Final Rejection	1	View
2002-10-25	`REM`	Applicant Arguments/Remarks Made in an Amendment	1	View
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2002-10-25	`CFILE`	Request for Corrected Filing Receipt	3	View
2002-10-25	`TRAN.LET`	Transmittal Letter	2	View
2002-08-19	`A...`	Amendment/Request for Reconsideration-After Non-Final Rejection	1	View
2002-08-19	`CLM`	Claims	2	View
2002-08-19	`REM`	Applicant Arguments/Remarks Made in an Amendment	3	View
2002-08-19	`SPEC`	Specification	2	View
2002-08-19	`XT/`	Extension of Time	1	View
2002-08-19	`TRAN.LET`	Transmittal Letter	2	View
2002-04-19	`CTNF`	Non-Final Rejection	10	View
2002-04-19	`1449`	List of References cited by applicant and considered by examiner	1	View
2002-04-08	`SRNT`	Examiner's search strategy and results	16	View
2001-09-13	`TRNA`	Transmittal of New Application	4	View
2001-09-13	`A.PE`	Preliminary Amendment	21	View
2001-09-13	`SPEC`	Specification	25	View
2001-09-13	`CLM`	Claims	12	View
2001-09-13	`ABST`	Abstract	1	View
2001-09-13	`DRW`	Drawings-only black and white line drawings	11	View
2001-09-13	`OATH`	Oath or Declaration filed	4	View
2001-09-13	`TRNA`	Transmittal of New Application	4	View
2001-09-13	`DRW`	Drawings-only black and white line drawings	11	View
2001-09-13	`SPEC`	Specification	25	View
2001-09-13	`CLM`	Claims	12	View
2001-09-13	`ABST`	Abstract	1	View
2001-09-13	`IDS`	Information Disclosure Statement (IDS) Form (SB08)	4	View
2001-09-13	`IIFW`	Issue Information including classification, examiner, name, claim, renumbering, etc.	1	View
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2001-09-13	`FWCLM`	Index of Claims	1	View
2001-09-13	`OATH`	Oath or Declaration filed	3	View
2001-09-13	`PA..`	Power of Attorney	1	View
2001-09-13	`BIB`	Bibliographic Data Sheet	2	View
2001-09-13	`WFEE`	Fee Worksheet (SB06)	1	View
2001-09-13	`WFEE`	Fee Worksheet (SB06)	1	View
2001-09-13	`WCLM`	Claims Worksheet (PTO-2022)	1	View
2001-09-13	`A...`	Amendment/Request for Reconsideration-After Non-Final Rejection	1	View
2001-09-13	`SPEC`	Specification	1	View
2001-09-13	`CLM`	Claims	8	View
2001-09-13	`REM`	Applicant Arguments/Remarks Made in an Amendment	11	View

Inventors

Thomas Howard Bateman Saint John, CANADA

Bruce Edward Kierstead Saint John, CANADA

William Alexander Noble Saint John, CANADA

Timothy Lee Curry Gondola PT., CANADA

John Alan Lockett Saint John, CANADA

Laurie Edward Mersereau Westfield, CANADA

Robert James Ouellette Saint John, CANADA

Attorneys & Agents of Record

MATTHEW RYAN Reg. 30800 Attorney · HAUG PARTNERS LLP

HANS MAHR Reg. 46138 Attorney · SONY CORPORATION OF AMERICA

LAURA CHUBB Reg. 55110 Attorney · ORGANON LLC

NICHOLAS GIOVE Reg. 57107 Attorney · HAUG PARTNERS LLP

SETH NATTER Reg. 25122 Attorney · SETH NATTER

KAITLIN FARRELL Reg. 76057 Attorney · HAUG PARTNERS LLP

RICHARD KURZ Reg. 66692 Attorney · HAUG PARTNERS LLP

DAVID ZWALLY Reg. 54750 Attorney · HAUG PARTNERS LLP

ROMAN KHASIDOV Reg. 76936 Attorney

ROBERT COLLETTI Reg. 76417 Attorney · HAUG PARTNERS LLP

SHEILA MORTAZAVI Reg. 43343 Attorney · HAUG PARTNERS LLP

PORTER FLEMING Reg. 31759 Attorney · HAUG PARTNERS LLP

XUEZHENG WANG Reg. 64368 Attorney · CHIESA SHAHINIAN & GIANTOMASI PC

BRIAN MURPHY Reg. 34986 Attorney · UNITED STATES PATENT AND TRADEMARK OFFICE

H. JANG Reg. 75503 Attorney · HAUG PARTNERS LLP

JON GORDON Reg. 55217 Attorney · HAUG PARTNERS LLP

WILLIAM FROMMER Reg. 25506 Attorney · HAUG PARTNERS LLP

JONATHAN HERSTOFF Reg. 64847 Attorney · HAUG PARTNERS LLP

SANDRA KUZMICH Reg. 46117 Agent · HAUG PARTNERS LLP

EUGENE LEDONNE Reg. 35930 Attorney · HAUG PARTNERS LLP

PETER TOTO Reg. 36293 Attorney · SONY CORPORATION OF AMERICA

JASON KANTER Reg. 65255 Agent · SANOFI

EDGAR HAUG Reg. 29309 Attorney · HAUG PARTNERS LLP

TRENTON HATHERILL Reg. 79231 Attorney · HAUG PARTNERS LLP

DAVID ROSSI Reg. 36659 Agent · HAUG PARTNERS LLP

WILLIAM LAWRENCE Reg. 28029 Attorney · HAUG PARTNERS LLP

NOELE CERTAIN Reg. 83568 Agent

ANDREW ROPER Reg. 75087 Attorney · HAUG PARTNERS LLP

A SAFFORD Reg. 21002 Attorney · HAUG PARTNERS LLP

HAROLD FUJII Reg. 38458 Attorney · SONY CORPORATION OF AMERICA

ANDREW WASSON Reg. 57140 Attorney · HAUG PARTNERS LLP

WAN CHIEH LEE Reg. 57297 Agent · HAUG PARTNERS LLP

Classification

USPC 710/6

H04M3/5191 G06F16/957 H04L67/02 H04L69/329 H04M3/42042 H04M3/42102 H04M3/42195 H04M3/42323 H04M3/48 H04M3/493 H04M3/4938 H04M3/51 H04M3/5125 H04M3/5158 H04M3/5166 H04M3/523 H04M3/5231 H04M3/5307 H04M7/0027 H04M7/003 H04M7/006 H04M7/12 H04M11/06 H04M2242/22 H04Q3/72 H04Q2213/13072 H04Q2213/13152 H04Q2213/13175 H04Q2213/13389

Prosecution

Examiner: PERVEEN, REHANA
Art Unit: 2182
Customer No.: 20999
Docket No.: 025000-070
Confirmation No.: 3047

Publication

Pub. No.: US20020032809A1
Pub. Date: 2002-03-14

Patent Term Adjustment

-107days

Parent is a Continuation of

→

App. 09/239,701 · US 6,311,231

Filed 1999-01-29 · Patented Case

Parent is a Division of

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App. 08/532,537 · US 5,884,032

Filed 1995-09-25 · Patented Case

Child is a Re-examination of

→

App. 95/002,317

Filed 2012-09-14 · Reexamination Certificate issued

Child is a Continuation of

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App. 95/002,320

Filed 2012-09-14 · Decision on Petition Denied, Reexam Request Denied, Terminated

Child is a Continuation of

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App. 11/636,904 · US 8,438,314

Filed 2006-12-12 · Patent Expired Due to NonPayment of Maintenance Fees Under 37 CFR 1.362

Child is a Continuation of

→

App. 10/663,740 · US 7,159,043

Filed 2003-09-17 · Patent Expired Due to NonPayment of Maintenance Fees Under 37 CFR 1.362

Child is a Continuation of

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App. 13/852,752

Filed 2013-03-28 · Abandoned -- Failure to Respond to an Office Action

PRAGMATUS TELECOM, LLC

from BELL ALIANT REGIONAL COMMUNICATIONS, LIMITED PARTNERSHIP

ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded 2012-08-31

028881/0187 →

4180674 CANADA INC.

from INNOVATIA INC.

CHANGE OF NAME Recorded 2010-03-19

024103/0491 →

NBTEL INC.

from THE NEW BRUNSWICK TELEPHONE COMPANY, LIMITED

CORRECTIVE ASSIGNMENT TO CORRECT THE ORIGINAL CONVEYING PARTY AND RECEIVING PARTY AND TO REMOVE AND REPLACE THE ORIGINAL CHANGE OF NAME PREVIOUSLY RECORDED ON REEL 023848 FRAME 0019. ASSIGNOR(S) HEREBY CONFIRMS THE CORRECTION TO REPLACE THE ORIGINAL CHANGE OF NAME IN FAVOR OF THE CHANGE OF NAME DOCUMENT FILED HEREWITH. Recorded 2010-02-10

023915/0601 →

INNOVATIA INC.

from NBTEL GLOBAL INC.

CHANGE OF NAME Recorded 2010-01-26

023848/0019 →

BELL ALIANT REGIONAL COMMUNICATIONS, LIMITED PARTNERSHIP

from INNOVATIA, INC.

ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded 2009-10-28

023427/0834 →

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