System and method for managing healthcare communication
A system and method for managing healthcare communication. In general, a system according to the present invention comprises a tool, which is integrated with a clinical information system, comprising an engine for dynamically generating and updating lists of patient-specific and provider-specific contact information using data that is accessed from one or more sources via search engine. The lists of contact information are readily accessible by healthcare providers while treating patients using any one of devices. The tool is preferably integrated with a call management system for tracking and flagging clinically necessary telephone calls, for example, that need to be repeated. Furthermore, the tool is preferably integrated with a workflow system to provide dynamic task assignment wherein the lists of contact information are dynamically generated and updated based on output events of a workflow engine of the workflow system.
1. A method for managing healthcare communication, comprising the steps of:
applying predetermined search criteria in searching a plurality of sources including a clinical information system for contact information comprising telephone contact data for use in establishing communication links to personnel and patients associated with a particular healthcare worker;
automatically and intermittently acquiring and sorting the contact information;
automatically and intermittently acquiring workflow messages provided by a workflow management system for monitoring the progress of work and informing personnel of tasks to be performed, in response to a clinical event associated with a particular patient;
incorporating the acquired and sorted contact information together with telephone contact status information in data representative of a list of contact information for said particular healthcare worker; and
initiating generation of a display image using said data representative of said list of contact information for said particular healthcare worker, said display image indicating workflow messages generated by said workflow management system identifying tasks associated with said particular patient and assigned to said particular healthcare worker and telephone contact status and initiating direct voice communication with said personnel, informing said personnel of said tasks to perform identified by said workflow messages using said acquired and sorted contact information, in response to selection by said particular healthcare worker of an image element in said display image.
2. A method according to claim 1 , including the steps of,
incorporating data indicating a work task of said particular healthcare worker in said display image and indicating a worker associated with said work task to be contacted; and wherein
said telephone contact status enables initiation of communication with personnel supporting performance of tasks in at least one of, (a) a laboratory department, (b) a radiology department, (c) a pharmacy, (d) a nurses station, (e) admissions and (f) and emergency room,
said workflow messages are automatically generated in response to a clinical event and
said plurality of sources comprises at least one of (a) an electronic patient record system, (b) a repository of patient registration information, (c) a repository of patient non-clinical information, (d) a repository of patient clinical information, (e) a task schedule information system, and (f) a configuration information repository.
3. A method according to claim 1 , including the step of
employing a workflow management system in dynamically adding tasks to a list of tasks of said particular healthcare worker wherein
said particular healthcare worker comprises at least one of (a) an individual involved in healthcare delivery and (b) a group of individuals involved in healthcare delivery and
said display image presents a prioritized list of entities to be contacted using the contact information.
4. A method according to claim 1 , wherein
said display image enables initiation of communication with a worker associated with a workflow message using said acquired and sorted contact information and
in applying said predetermined search criteria, said plurality of sources is searched for contact data of one or more of (a) an attending physician of the patient, (b) a physician involved in an order of an item for the particular patient, (c) a family member, and (d) next of kin.
5. A method according to claim 1 , wherein
said workflow messages are acquired from a clinical information system and
the contact information comprises at least one of (a) a work telephone number, (b) a home telephone number, (c) a mobile phone number, (d) a pager number, (e) a fax number, (f) an Email address, (g) an Internet Telephone address, (h) a Universal Resource Locator (URL), (i) an Internet Protocol (IP) address, and (j) a videophone number.
6. A method according to claim 1 , further comprising the step of using contact information from the list of contact information in establishing a communication link with a selected one of the personnel via at least one of, (a) a telephone network, (b) the Internet, (c) a Local Area Network, (d) a Wide Area Network (WAN) and (e) a pager network.
7. A method according to claim 1 , wherein
said contact status comprises a selectable indicator for prompting a user to re-contact one of the personnel using particular contact data of the contact information.
8. A program storage device readable by a machine, tangibly embodying a program of instructions executable by the machine to perform method steps for managing healthcare communication, the method steps comprising:
applying predetermined search criteria in searching a plurality of sources including a clinical information system for contact information comprising telephone contact data for use in establishing communication links to personnel and patients associated with a particular healthcare worker;
automatically and intermittently acquiring and sorting the contact information;
automatically and intermittently acquiring workflow messages generated by a workflow management system for monitoring the progress of work and informing personnel of tasks to be performed in response to a clinical event associated with a particular patient;
incorporating the acquired and sorted contact information together with telephone contact status information in data representative of a list of contact information for said particular healthcare worker; and
initiating generation of a display image using said data representative of said list of contact information for said particular healthcare worker, said display image indicating workflow messages generated by said workflow management system identifying tasks associated with said particular patient and assigned to said particular healthcare worker and telephone contact status and initiating direct voice communication with said personnel, informing said personnel of said tasks to perform identified by said workflow messages using said acquired and sorted contact information, in response to selection by said particular healthcare worker of an image element in said display image.
9. A method according to claim 1 , wherein said telephone contact status data indicates a success of said initiated communication and further comprising the step of:
in response to said telephone contact status data indicating an unsuccessful communication,
automatically re-initiating said communication using said acquired and sorted contact information at a predetermined time interval.
10. A method according to claim 1 , further comprising the steps of:
in response to a non-completed communication,
automatically flagging said non-completed communication with data indicating said communication needs to be repeated at a predetermined time interval,
automatically tracking said flagged communication data; and
at least one of (a) displaying an alert indicative of said predetermined time interval; and (b) automatically re-initiating said non-completed communication using said acquired and sorted contact information.
11. A system for managing healthcare workflow and communication, comprising:
a workflow engine for monitoring the progress of work and informing personnel of tasks to be performed and for automatically and intermittently providing workflow messages generated in response to a clinical event associated with a particular patient;
a clinical information system for,
applying predetermined search criteria in searching a plurality of sources including a clinical information system for contact information comprising telephone contact data for use in establishing communication links to personnel and patients associated with a particular healthcare worker;
automatically and intermittently acquiring and sorting the contact information;
incorporating the acquired and sorted contact information together with telephone contact status information in data representative of a list of contact information for said particular healthcare worker; and
a user interface device for initiating generation of a display image using said data representative of said list of contact information for said particular healthcare worker, said display image indicating workflow messages provided by said workflow management system identifying tasks associated with said particular patient and assigned to said particular healthcare worker and telephone contact status and initiating direct voice communication with said personnel, informing said personnel of said tasks to perform identified by said workflow messages using said acquired and sorted contact information, in response to selection by said particular healthcare worker of an image element in said display image.