System for facilitating management and organisational development processes
Business scorecard software provides management with traffic light displays to reflect strategy, objectives and targets. Typically, these systems focus on the Kaplan and Norton Balanced Scorecard and scorecarding of numbers. Search engines, knowledge retrieval systems and web portals use meta data to retrieve relevant information. The current invention provides a way to use the meta data inherent in an enhanced scorecard to enable focussed and efficient search and retrieval based on purpose or intent and thereby to create focussed purposeful web portals. Management expertise is the ability to achieve targets by implementing processes and developing appropriate climate and culture. The current invention provides a way to codify expertise and knowledge in relation to targets, process and culture as Process DNA, so that expertise can be captured and reused on-demand. Benefits include improved synergy across large organizational systems and increased likelihood of web portal users finding resources to support their intentions.
1. An organizational management system for providing an electronic user interface to access digital information resources over a computer network, the system comprising:
an input device;
a digitized personal profile of a user of the system including security privileges of the user;
a graphical user interface configured to display an interactive digital scorecard comprising a plurality of indicators organized according to a hierarchy of intent and associated with an entity, wherein a first indicator of the plurality of indicators represents a level of maturity of a process based on a maturity model format that defines a plurality of maturity levels and includes electronic links to associated knowledge; and
a processor coupled to the input device and the graphical user interface, the processor being configured to:
provide, responsive to receiving a change to a definition of the maturity model format of the first indicator, an update to the interactive scorecard of the graphical user interface;
receive a selection of an indicator from the input device at the updated graphical user interface;
identify, in response to the selected indicator, digital information resources accessed by the electronic links based on the digitized personal profile of the user, the digital information resources providing knowledge associated with the selected indicator; and
provide, using the updated graphical user interface, the user with access to the digital information resources, wherein access to the digital information resources is based on the content of the digitized personal profile of the user and the selected indicator.
2. The system of claim 1 , wherein at least one of the digital information resources is editable.
3. The system of claim 1 , wherein the selected indicator is associated with a checklist.
4. The system of claim 3 , wherein the checklist includes a condition of satisfaction and a link list, and wherein the condition of satisfaction includes its own list of URL links.
5. The system of claim 1 ,
wherein the selected indicator is characterized by one of a plurality of color-coded states, and
wherein the graphical user interface is further configured to update a color of the first indicator to correspond to a change of state of the indicator resulting from the user selection.
6. The system of claim 1 , wherein the graphical user interface is arranged to display information comprising items that are associated with the selected indicator, and wherein an item of information is accessible in response to a selection of the item of information.
7. The system of claim 1 , wherein the selected indicator comprises a Key Transformation Indicator (KTI).
8. The system of claim 7 , wherein knowledge is codified into a plurality of KTIs comprising color coded maturity models.
9. The system of claim 1 ,
wherein the information associated with the selected indicator provides access to a source of information, and
wherein the selected indicator comprises meta-data for performing a search.
10. The system of claim 9 , wherein the meta-data includes a color of the indicator.
11. The system of claim 9 , wherein the source of information is a knowledge base such that when the same indicator is used repeatedly in a plurality of entities, knowledge created by users of the indicator for one entity and stored in the knowledge base is accessible by users of the same indicator for another entity.
12. The system of claim 9 , wherein the source of information is a knowledge base.
13. The system of claim 1 , wherein the first indicator changes state in response to a change in state of another indicator.
14. The system of claim 1 , wherein the selected indicator comprises a data structure definition associating the selected indicator with a community of practice.
15. The system of claim 1 , wherein the selected indicator comprises a data structure definition associating the selected indicator with the user and a mode of communication for communicating with the user.
16. The system of claim 1 , wherein the digital information resources identify expertise data, and the processor is further configured to:
allow selection of the digital information resources in order to access the expertise data.
17. The system of claim 1 , further comprising:
a server coupled to the processor, wherein the server is arranged to receive the digitized personal profile and parse a plurality of available interactive digital scorecards in order to identify at least one of the plurality of interactive digital scorecards that is most relevant to the digitized personal profile, and
wherein the at least one of the plurality of interactive digital scorecards has a plurality of indicators and content associated therewith, and the server is capable of delivering at least part of the content associated with the at least one of the plurality of interactive digital scorecards to a recipient terminal associated with the digitized personal profile.
18. The system of claim 17 , wherein the system generates and stores the digitized personal profile, the stored digitized personal profile being accessible to the processor, and the processor determines which of a plurality of available interactive digital scorecards and respective indicators are to be displayed.
19. The system of claim 18 , wherein the system maintains the stored digitized personal profile through tracking previous user actions and choices.
20. The system of claim 19 , wherein the system maintains the stored digitized personal profile through tracking searches or emails or communications.
21. The system of claim 1 ,
wherein information associated with the selected indicator provides access to a source of information, and
wherein the selected indicator comprises meta-data for performing a clustering.
22. The system of claim 1 ,
wherein information associated with the selected indicator provides access to a source of information, and
wherein the selected indicator comprises meta-data for performing a comparison.
23. The system of claim 1 ,
wherein information associated with the selected indicator provides access to a source of information, and
wherein the selected indicator comprises meta-data for performing a selection of information.
24. The system of claim 1 ,
wherein information associated with the selected indicator provides access to a source of information, and
wherein the selected indicator comprises meta-data for performing a selection of entities.
25. The system of claim 1 , wherein the processor is further configured to:
generate at least one updated indicator in response to at least one of the plurality of indicators changing state; and
identify digital information resources based on the at least one updated indicator.
26. The system of claim 1 , wherein the electronic links connect to at least one of a person, contact, user, URL, knowledge base, learning resource, and community of practice.
27. The system of claim 1 , wherein the electronic links include details for people with related expertise including email, instant message, and telephone contact information.
28. The system of claim 1 ,
wherein the processor is further configured to:
generate a profile vector based on the digitized personal profile;
wherein the processor identifies the digital information resources by using a weighted match of the profile vector with the digital information resources; and
wherein the access to the digital information resources is based on the content of the digitized personal profile of the user, the weighted match of the profile vector, and the selected indicator.
29. The system of claim 28 , wherein the weighted match of the profile vector is determined using a numerical representation of a priority or urgency of a respective value of the profile vector.