Method and system for automated collections
An automated debt collection system receives data relating to debtors and their debts. The system filters the data, according to pre-defined criteria, and contacts debtors who meet the criteria. The system provides interactive messages that enable debtors to make payment commitments, confirm that payments have been made, or make automated payments. Alternately, the system may leave messages for debtors that enable the debtors to contact the system or a client call center regarding remittance of the debt. The system may transfer a debtor to a client call center when necessary. Contact between the system and the debtor may be recorded and data received may be stored and compiled into various reports.
1. An automated system for assisting in the collection of high-risk or past due debts from one or more debtors, comprising:
a processor;
a data storage medium operatively coupled with said processor that is capable of at least temporarily storing debtor data provided by one or more clients;
means for accessing an electronic network operatively coupled with said processor; and
at least one computer readable medium operatively coupled with said processor and said data storage medium; said at least one computer readable medium comprising:
a) software to receive debtor data from one or more clients that includes the names of debtors, contact information relating to said debtors and specific debts owed by said debtors;
b) software to filter said debtor data, according to pre-defined parameter's, to select debtors to be contacted;
c) software to initiate contact with debtors, who were selected during said filtering step, over said electronic network;
d) software to query said debtors about a remittance for the debts; and
e) software to receive a response from said debtors, regarding said query, and at least temporarily store said response on said data storage medium.
2. The system of claim 1 wherein said, at least one computer readable medium further comprises:
software to confirm said debtors' identity, prior to querying said debtors about a remittance for the debts.
3. The system of claim 1 wherein said query includes offering the debtors the opportunity to make an automatic payment toward the debts.
4. The system of claim 1 wherein said query includes offering the debtors the opportunity to make a commitment for a future payment toward the debts.
5. The system of claim 1 wherein Said query includes asking said debtors if a payment has already been made toward the debts.
6. The system of claim 1 wherein said query includes offering the debtors, the options of either making an automatic payment toward the debts or making a commitment for a future payment toward the debts.
7. The system of claim 1 wherein said query includes offering the debtors the options of either making an automatic-payment toward the debts, making an commitment for a future payment toward the debts, or reporting that a payment has already been made toward the debts.
8. The system of claim 1 wherein said at least one computer readable medium further comprises:
software to put said debtors in communication with a customer service representative.
9. The system of claim 1 wherein said at least one computer readable medium further comprises:
software to query said debtors regarding their identities.
10. The system of claim 9 wherein said at least one computer readable medium further comprises:
software to leave a message for said debtors, when the system does not receive an affirmative response to said query regarding the debtors' identities.
11. The system of claim 10 wherein said query includes offering the debtors the options of making an automatic payment toward the debts.
12. The system of claim 10 wherein said query includes offering the debtors the options of dither making an automatic payment toward the debts or making an commitment for a future payment toward the debts.
13. The system of claim 10 wherein said query includes offering the debtors the options of either making an, automatic payment toward the debts, making an commitment for a future payment toward the debts, or reporting that a payment has already been made toward the debts.
14. The system of claim 13 wherein said at least one computer readable medium further comprises:
software to record communications over said electronic network between the system and said debtors.
15. The system of claim 14 wherein said at least one computer readable medium further comprises:
software to provide said one or more clients with reports regarding communications between the system and said debtors.
16. The system of claim 14 wherein said at least one computer readable medium further comprises:
software to put said debtors in communication with a customer service representative.