Method, system and computer program product for executing a marketing campaign
The present invention relates to a method system and a computer program to execute a marketing campaign through multiple communication mediums. Customers are contacted through emails, mails and mails for marketing products or services. The system executing the marketing campaign receives the customers' responses and classifies the customer responses accordingly. The system further generates a consolidated report for the marketing campaign based on the customers' responses.
1 . A computer program product for use with a computer, the computer program product comprising a computer usable medium having a computer readable program code embodied therein for executing a marketing campaign, wherein a plurality of customers are contacted through email and phone calls, the computer program code performing the steps of:
maintaining a database of customer details;
tracking customer requests for information in the database;
collecting customer transaction data in the database;
tracking customer requests to unsubscribe in the database; and
generating a consolidated report based on responses by the customers maintained in the database.
2 . The computer program product of claim 1 further comprising a computer program code performing the step of eliminating customers who have subscribed to a Do Not Solicit (DNS) service.
3 . The computer program product of claim 1 further comprising a computer program code performing the step of sending emails to the customers.
4 . The computer program product of claim 1 wherein the computer program code performing the step of tracking the customer requests for information further comprises computer program code performing the step of tracking the customer requests through one or more of a group consisting of emails, phone calls, web sites, and mails.
5 . The computer program product of claim 1 further comprising a computer program code performing the step of sending emails to the customers, wherein the email comprises information.
6 . The computer program product of claim 1 wherein the computer program code performing the step of collecting customer transaction data further comprises computer program code performing the step of collecting customer transaction data through one or more of a group consisting of emails, phone calls, and web sites.
7 . The computer program product of claim 1 wherein the computer program code performing the step of tracking customer requests to unsubscribe further comprises computer program code performing the step of tracking the customer requests through one or more of a group consisting of emails, phone calls, and web sites.
8 . The computer program product of claim 1 wherein the computer program code performing the step of tracking customer requests to unsubscribe further comprises computer program code for eliminating customers who have requested to unsubscribe.
9 . The computer program product of claim 1 wherein the computer program code performing the step of generating a consolidated report based on responses by the customers further comprises computer program code for periodically updating the consolidated report.
10 . A method for executing a marketing campaign, the method comprising the steps of:
collecting customer information to create a customer contact list;
contacting customers through at least one communication medium selected from a group comprising emails, phone calls and mails;
tracking customer requests for information;
collecting customer transaction data;
tracking customer requests to unsubscribe; and
generating a consolidated report based on responses by the customers, wherein the responses are stored electronically.
11 . The method of claim 10 further comprising the step of ensuring that the customers who have subscribed to a Do Not Solicit (DNS) service are not contacted.
12 . The method of claim 10 further comprising the step of sending emails to the customers.
13 . The method of claim 10 wherein the customer responses for information are tracked through one or more of a group consisting of emails, phone calls, web sites, and mails.
14 . The method of claim 10 further comprising the step of responding to a customer request for information.
15 . The method of claim 10 wherein the customer transaction data is collected from one or more of a group consisting of emails, phone calls, web sites, and mails.
16 . The method of claim 10 wherein the customer requests to unsubscribe are tracked through one or more of a group consisting of emails, phone calls, and web sites.
17 . The method of claim 10 further comprising the step of removing customers who have requested to unsubscribe from the customer contact list so that they are not contacted again.
18 . The method of claim 10 wherein the step of generating the consolidated report further comprising the step of periodically updating the consolidated report.
19 . A system for executing a marketing campaign, wherein a plurality of customers are contacted through email and phone calls, the system comprising:
means for tracking customer requests for information;
means for collecting customer transaction data;
means for tracking customer requests to unsubscribe; and
a report generating system for generating a consolidated report based on responses by the customers.
20 . The system of claim 19 further comprising an electronic database, the electronic database storing the responses.
21 . The system of claim 19 further comprising a data matching system for eliminating customers who have subscribed to a Do Not Solicit (DNS) service.
22 . The system of claim 19 further comprising: an email distribution system for sending emails to the customers.
23 . The system of claim 19 further comprising means for sending emails to the customers, wherein the email comprises information.
24 . The system of claim 19 wherein the means for tracking customer requests for information comprises at least one of a group consisting of:
means for tracking requests for information through emails;
means for tracking requests for information through phone calls;
means for tracking requests for information through clicks to web sites; and
means for tracking requests for information through mails.
25 . The system of claim 19 wherein the means for collecting customer transaction data comprises at least one of a group of consisting of:
means for tracking transactions through emails;
means for tracking transactions through phone calls;
means for tracking transactions through web sites; and
means for tracking transactions through mails.
26 . The system of claim 19 wherein the means for tracking customer requests to unsubscribe comprises at least one of a group consisting of:
means for tracking customer requests to unsubscribe through emails;
means for tracking customer requests to unsubscribe through phone calls;
means for tracking customer requests to unsubscribe through web sites; and
means for tracking customer requests to unsubscribe through mails.
27 . The system of claim 19 further comprising a data matching system for eliminating customers who have requested to unsubscribe.
28 . The system of claim 19 wherein the report generating system comprises means for periodically updating the consolidated report.