Patent Assignment
Reel/Frame 049688/0636
Change of Name
Recorded: 2019-07-08
Pages: 19
Assignor
24/7 CUSTOMER, INC.
Executed: 2017-10-19
Assignee
[24]7.AI, INC.
2001 LOGIC DRIVE, SAN JOSE, CALIFORNIA, 95124
Covered Properties
(138)
Network That Provides Applications Collaboration
Patent:
6,205,209 →
Application:
09/139,228 →
Method and Apparatus for Intelligent Routing of Incoming Calls to Representatives in a Call Center
Patent:
6,798,876 →
Application:
09/473,951 →
System and Method to Provide Automated Scripting for Customer Service Representatives
Integrated Chat Client with Calling Party Choice
Patent:
6,970,553 →
Application:
10/159,314 →
Integrated Chat Client with Called Party Choice
Patent:
6,975,719 →
Application:
10/159,377 →
Methods and Apparatus for Flexible Speech Recognition
Patent:
7,698,136 →
Application:
10/353,571 →
Intelligently Routing Customer Communications
Multi-Slot Dialog Systems and Methods
System and Method to Provide Automated Scripting for Customer Service Representatives
Method, system and computer program product for executing a marketing campaign
Application:
11/184,292 →
Publication:
US 2007/0016474
Integrated Chat Client with Receiving Party Choice
Method for Analyzing, Deconstructing, Reconstructing, and Repurposing Rhetorical Content
Intelligently Routing Customer Communications
System and Method for Customer Requests and Contact Management
System and Method for Customer Requests and Contact Management
Integrated Chat Client with Receiving Party Choice
Multi-Slot Dialog Systems and Methods
Integrated Chat Client with Receiving Party Choice
Apparatus and Method for Predicting Customer Behavior
Method for Analyzing, Deconstructing, Reconstructing, and Repurposing Rhetorical Content
Mining Interactions to Manage Customer Experience Throughout a Customer Service Lifecycle
Integrated Chat Client with Receiving Party Choice
Predictive Engine for Interactive Voice Response System
Application:
12/693,236 →
Publication:
US 2010/0191658
System and Method for Customer Requests and Contact Management
Integrated Chat Client with Receiving Party Choice
Visual Interactive Voice Response
Method and Apparatus for Optimizing Customer Service Across Multiple Channels
Slider and History Field for Smart Chat Sessions
Chat Categorization and Agent Performance Modeling
Application:
13/161,291 →
Publication:
US 2012/0130771
Predictive Customer Service Environment
Application:
13/239,195 →
Publication:
US 2012/0076283
Implementing a Network of Intelligent Virtual Service Agents to Provide Personalized Automated Responses
Method and Apparatus for Analyzing and Applying Data Related to Customer Interactions with Social Media
Method and Apparatus for Predictive Enrichment of Search in an Enterprise
Method and Apparatus for Enhancing Customer Service Experience
Application:
13/454,726 →
Publication:
US 2012/0278159
Method and Apparatus for Analyzing and Applying Data Related to Customer Interactions with Social Media
Creating and implementing scalable and effective multimedia objects with human interaction proof (HIP) capabilities, with challenges comprising different levels of difficulty based on the degree on suspiciousness
Customer Journey Prediction and Resolution
Interaction Management
Chat Categorization and Agent Performance Modeling
Application:
13/843,226 →
Publication:
US 2013/0211880
Method and Apparatus for Intent Modeling and Prediction
Method and Apparatus for Enhanced in-Store Retail Experience Using Location Awareness
Application:
13/868,945 →
Publication:
US 2013/0304578
Predictive 411
Data Assistance Application for Mobile Devices
Business Rules Manager
Method and Apparatus for Diverting Callers to Web Sessions
System and Method for Creating and Implementing Scalable and Effective Surveys and Testing Methods with Human Interaction Proof (Hip) Capabilities
Method and Apparatus for Intent Prediction and Proactive Service Offering
Method and Apparatus for Proactive Notifications Based on the Location of a User
Creating and Implementing Scalable and Effective Multimedia Objects with Human Interaction Proof (Hip) Capabilities, with Challenges Comprising Secret Question and Answer Created by User, and Advertisement Corresponding to the Secret Question
Method and Apparatus for Predicting Intent in Ivr Using Natural Language Queries
Proactive Surveys Based on Customer Information
Method and Apparatus for Increasing User Engagement with Video Advertisements and Content by Summarization
Tracking of Near Conversions in User Engagements
Determining Product Categories by Mining Interaction Data in Chat Transcripts
Method and Apparatus for Analyzing Leakage from Chat to Voice
Dynamic Prediction of Online Shopper's Intent Using a Combination of Prediction Models
Categorization of User Interactions into Predefined Hierarchical Categories
Identification of Points in a User Web Journey Where the User Is More Likely to Accept an Offer for Interactive Assistance
Application:
14/247,100 →
Publication:
US 2014/0317120
Method and Apparatus for Extracting Journey of Life Attributes of a User from User Interactions
Interaction Management
Implementing a Network of Intelligent Virtual Service Agents to Provide Personalized Automated Responses
Method and Apparatus for Managing Visitor Interactions
Application:
14/294,005 →
Publication:
US 2014/0358612
Method and Apparatus for Determining User Browsing Behavior
Method and Apparatus for Facilitating Voice User Interface Design
Customer Journey Prediction and Resolution
Slider and History Field for Smart Chat Sessions
Systems and Methods for Facilitating Dialogue Mining
Implementing a Network of Intelligent Virtual Service Agents to Provide Personalized Automated Responses
Visual Interactive Voice Response
Method and Apparatus for Analyzing Leakage from Chat to Voice
Apparatus and Method for Predicting Customer Behavior
Method and Apparatus for Predicting Intent in Ivr Using Natural Language Queries
Visual Interactive Voice Response
Methods and Apparatuses for Modeling Customer Interaction Experiences
Method and Apparatus for Intent Prediction and Proactive Service Offering
Data Assistance Application for Mobile Devices
Method and Apparatus for Linking Device Applications to a Customer Service Interface
Application:
14/907,264 →
Publication:
US 2016/0162905
Method and Apparatus for Facilitating Speech Application Testing
Business Rules Manager
Method And Apparatus For Enhanced In-Store Retail Experience Using Location Awareness
Application:
15/047,559 →
Publication:
US 2016/0210682
Method and Apparatus for Diverting Callers to Web Sessions
Method and Apparatus for Analyzing Leakage from Chat to Voice
Slider and History Field for Smart Chat Sessions
Method and Apparatus for Facilitating Speech Application Testing
Point-In-Time Dependent Identification for Offering Interactive Services in a User Web Journey
Application:
15/810,851 →
Publication:
US 2018/0068009
Call Deflection Strategies
Application:
61/292,812 →
Rules Engine, Client Storage, Psp, and Smart Chat Client
Application:
61/385,866 →
Methodology for Text Mining Driven Voice of the Customer Analysis-Novel Semi-Supervised Clustering Approach for Chat Categorization
Application:
61/415,201 →
Agent Performance Model Algorithm
Application:
61/425,084 →
Social Media Experience
Application:
61/434,256 →
Methods and Systems for Enhancing Customer Service Experience
Application:
61/479,809 →
Social Media Mining for Customer Service
Application:
61/485,054 →
Methods and Systems for Enabling Search in an Enterprise
Application:
61/511,893 →
Predictive Customer Journey Prediction and Resolution
Application:
61/538,749 →
Online Interaction Management
Application:
61/563,434 →
Real-Time Intent Prediction System for Improving Online Customer Experience
Application:
61/621,903 →
Methods and Systems for Intuitive Customer Experience
Application:
61/636,275 →
Optimizing Web and Mobile Self-Service Apps to Drive High Issue Restrictions
Application:
61/637,700 →
Enhanced in-Store Experience
Application:
61/644,341 →
Predictive 411
Application:
61/644,347 →
Data Assist
Application:
61/644,357 →
Multi-Channel Customer Identification
Application:
61/649,190 →
Linking User Sessions and Establishing Identity Across Channels
Application:
61/652,022 →
Multi-Tenant Data Integration
Application:
61/655,396 →
Business Rules Manager
Application:
61/657,178 →
Diverting Callers to Web Sessions
Application:
61/662,492 →
Intent Prediction and Proactive Service Offering
Application:
61/680,957 →
Proactive Notifications Based on Location of a User
Application:
61/694,451 →
Predicting Intent in Ivr Using Natural Language Queries
Application:
61/703,162 →
Proactive Surveys Based on User Information
Application:
61/727,628 →
Ad-Words Optimization Based on Performance Across Multiple Channels
Application:
61/732,864 →
Determining Product Categories by Mining Interaction Data in Chat Transcripts
Application:
61/749,120 →
Method and System for Analyzing Leakage from Chat to Voice
Application:
61/750,216 →
Stage-Wise Analysis of Text Based Interactions
Application:
61/750,729 →
Tracking of Near Conversions in User Engagements
Application:
61/751,141 →
Intent Prediction Based Recommendation System Utilizing Data Combined from Multiple Channels
Application:
61/754,300 →
Building a User Profile and Personalization Technique Using Interaction Data
Application:
61/755,868 →
Segregation of Chat Sessions Based on Customer's Query
Application:
61/761,061 →
Dynamic Prediction of Online Shopper's Intent Using Combination of Prediction Models
Application:
61/762,104 →
Query Categorization into Predefined Hierarchical Categories
Application:
61/764,962 →
System and Method for Generating, Identifying and Capturing User Data Across Interactions Using Unique User Identification
Application:
61/769,067 →
Identification of Points in the Web Journey of a User Where the User Is More Probable to Accept an Offer for an Interactive Assistance
Application:
61/813,984 →
Extracting Journey of Life Attributes of a User from User Interactions
Application:
61/814,011 →
Curtailing Abandonment in Chat Queues
Application:
61/830,348 →
Search Term Clustering Using Syntactic and Semantic Distances
Application:
61/833,806 →
System and Method for Determining User Browsing Behaviour in a Multi-Tab Browser
Application:
61/841,832 →
System and Method for Facilitating Web Page Access in a Plurality of Media Applications
Application:
61/841,838 →
System and Method for Voice User Interface Design
Application:
61/842,285 →
System and Method for Linking Native Mobile Applications to a Customer Service Interface
Application:
61/857,142 →
Method and Apparatus for Providing Personalized Customer Interaction Experience
Application:
62/033,934 →
System and Method for Predicting Customer Net Experience Scores
Application:
62/036,004 →
Method and Apparatus for Facilitating Customer Intent Prediction
Application:
62/051,656 →
Method and System for Dynamic Staffing of Resources
Application:
62/090,298 →
Systems and Methods for Acquiring Structured Inputs in Customer Interactions
Application:
62/134,515 →
Method and Apparatus for Facilitating Stateless Representation of Application Flow States
Application:
62/139,939 →
Method and Apparatus for Managing Customer Interactions on Multiple Interaction Channels
Application:
62/182,230 →
Method and Apparatus for Facilitating Customer Interactions with Enterprises
Application:
62/234,580 →
Method and Apparatus for Managing Natural Language Queries of Customers
Application:
62/267,561 →
Related Assignments
(25)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Aug 25, 1998
From: GOLDBERG, RANDY G.; MARKOWITZ, ROBERT EDWARD; ROSEN, KENNETH H.; SALIMANDO, STEVEN CHARLES
To: AT&T CORP.
Reel/Frame 009416/0482 →
Assignment of Assignor's Interest
Dec 29, 1999
From: BALA, SRINIVAS; COMSTOCK, MICHAEL; KAPSALES, PETER; SNYDER, RALPH
To: AT&T CORP.
Reel/Frame 010492/0322 →
Corrective Assignment to Remove the Second, Third and Fourth Assignors Name, Previously Recorded at Reel 010492 Frame 0322.
Apr 26, 2000
From: BALA, SRINIVAS
To: AT&T
Reel/Frame 010777/0599 →
Assignment of Assignor's Interest
May 30, 2002
From: GAO, XIAOFENG; SCOTT, DAVID
To: BELLSOUTH INTELLECTUAL PROPERTY CORPORATION
Reel/Frame 012955/0199 →
Assignment of Assignor's Interest
May 30, 2002
From: GAO, XIAOFENG; SCOTT, DAVID
To: BELLSOUTH INTELLECTUAL PROPERTY CORPORATION
Reel/Frame 012955/0787 →
Assignment of Assignor's Interest
Jul 29, 2002
From: PENNINGTON, JR., STANFORD E.; OLDENBURG, MELISSA L.; SCHUBERT, BENJAMIN J.
To: SBC SERVICES, INC.
Reel/Frame 013142/0838 →
Assignment of Assignor's Interest
Jul 29, 2002
From: GRIFFITT, MARY K.; GUERRERO, KRISINDA A.
To: SOUTHWESTERN BELL TELEPHONE COMPANY
Reel/Frame 013142/0988 →
Assignment of Assignor's Interest
Jul 29, 2002
From: JOSEPH, KURT M.
To: SBC TECHNOLOGY RESOURCES, INC.
Reel/Frame 013142/0844 →
Assignment of Assignor's Interest
Jan 28, 2003
From: NGUYEN, PATRICK T.M.; SHANA'A, ADEEB W.M.; DESAI, AMIT V.
To: VOXIFY, INC.
Reel/Frame 013720/0585 →
Assignment of Assignor's Interest
May 13, 2004
From: BUSHEY, ROBERT R.; KNOTT, BENJAMIN A.
To: SBC KNOWLEDGE VENTURES, L.P.
Reel/Frame 015323/0108 →
Assignment of Assignor's Interest
Jul 7, 2004
From: NGUYEN, PATRICK T.M.; LOPEZ-AMARO, JESUS; DESAI, AMIT V.; SHANA'A, ADEEB W.M.
To: VOXIFY, INC.
Reel/Frame 015558/0308 →
Assignment of Assignor's Interest
Dec 27, 2004
From: PENNINGTON, JR., STANFORD E.; OLDENBURG, MELISSA L.; SCHUBERT, BENJAMIN J.
To: SBC SERVICES, INC.
Reel/Frame 015488/0817 →
Assignment of Assignor's Interest
Dec 27, 2004
From: GRIFFITT, MARY K.; GUERRERO, KRISINDA A.
To: SOUTHWESTERN BELL TELEPHONE COMPANY
Reel/Frame 015488/0879 →
Assignment of Assignor's Interest
Dec 27, 2004
From: JOSEPH, KURT M.
To: SBC TECHNOLOGY RESOURCES, INC.
Reel/Frame 015488/0909 →
Assignment of Assignor's Interest
Sep 8, 2005
From: GAO, XIAOFENG; SCOTT, DAVID
To: BELLSOUTH INTELLECTUAL PROPERTY CORP.
Reel/Frame 016973/0122 →
Assignment of Assignor's Interest
Dec 12, 2005
From: REGE, NABHA V.; COBB, JOHN NEIL; LEE, YEOW LOONG; COBB, LEE ALAN
To: SBC KNOWLEDGE VENTURES, L.P.
Reel/Frame 017360/0410 →
Assignment of Assignor's Interest
Mar 19, 2007
From: KANNAN, PALLIPURAM V.; MILLER, REAGAN; JAIN, MOHIT
To: 24/ 7 CUSTOMER INC.
Reel/Frame 019110/0619 →
Assignment of Assignor's Interest
Apr 17, 2007
From: NGUYEN, PATRICK T. M.; LOPEZ-AMARO, JESUS; DESAI, AMIT V.; SHANA'A, ADEEB W. MM.
To: VOXIFY, INC.
Reel/Frame 019268/0800 →
Assignment of Assignor's Interest
May 30, 2007
From: GAO, XIAOFENG; SCOTT, DAVID
To: BELLSOUTH INTELLECTUAL PROPERTY CORPORATION
Reel/Frame 019356/0858 →
Change of Name
Aug 31, 2007
From: SBC KNOWLEDGE VENTURES, L.P.
To: AT&T KNOWLEDGE VENTURES, L.P.
Reel/Frame 019773/0463 →
Security Agreement
Aug 14, 2008
From: 24/7 CUSTOMER, INC.
To: SILICON VALLEY BANK
Reel/Frame 021391/0459 →
Assignment of Assignor's Interest
Sep 24, 2008
From: KANNAN, PALLIPURAM V.; MILLER, REAGAN
To: 24/7 CUSTOMER, INC.
Reel/Frame 021583/0565 →
Assignment of Assignor's Interest
Sep 24, 2008
From: KANNAN, PALLIPURAM V.
To: 24/7 CUSTOMER, INC.
Reel/Frame 021581/0332 →
Corrective Assignment to Correct the Assignment Recordation by Adding the Second Inventor Previously Recorded on Reel 021581 Frame 0332. Assignor(S) Hereby Confirms the Second Inventor Was Inadvertently Left Off, Although the Assignment Was Attached Correctly (Signed by Both Inventors).
Sep 25, 2008
From: KANNAN, PALLIPURAM V.; MILLER, REAGAN
To: 24/7 CUSTOMER, INC.
Reel/Frame 021584/0656 →
Assignment of Assignor's Interest
May 15, 2009
From: KANNAN, PALLIPURAM V.; JAIN, MOHIT; VIJAYARAGHAVAN, RAVI
To: 24/7 CUSTOMER, INC.
Reel/Frame 022693/0703 →