Method and apparatus for managing voicemail messages
An apparatus ( 100, 200 ) and method are disclosed for managing voicemail messages. A system that incorporates teachings of the present disclosure may include, for example, a voicemail system ( 100 ) having a communications interface ( 110 ) and a controller ( 102 ) for managing operations of the communications interface. The controller is programmed to store ( 310 ) voicemail messages corresponding to a communication device ( 102 ), transmit ( 316 ) a log of the voicemail messages to the communication device, and receive ( 318 ) from the communication device a request to delete a voicemail message selectively chosen from a user interface corresponding to the voicemail log. The present disclosure further describes embodiments for the communication device.
1. A voicemail system, comprising:
a communications interface; and
a controller for managing operations of the communications interface, programmed to:
store a plurality of voicemail messages corresponding to a communications device;
transmit to the communications device a voicemail log of the plurality of voicemail messages, and a preview of each of the plurality of voicemail messages without transmitting the entire voicemail message, the preview for a respective voicemail message comprising a voice preview of the first n seconds of the voicemail message, where n is an integer, for review by an end user and selection of a particular voicemail message for deletion from a user interface corresponding to the voicemail log, without any interaction with the controller of the voicemail system during the review and the selection; and
receive from the communication device a request to delete the voicemail message selectively chosen from the user interface corresponding to the voicemail log;
receive one or more calling numbers from the communication device; and
delete voicemail message entries associated with the one or more calling numbers based on the selection by the end user of the particular voicemail message for deletion from the user interface, and then prevent further voicemail message entries associated with the one or more calling numbers.
2. The voicemail system of claim 1 , wherein the controller is programmed to generate the previews by generating a voice preview of the selected portion of each voicemail message in the log.
3. The voicemail system of claim 1 , wherein the controller is programmed to:
store voicemail messages according to predetermined preferences; and
transmit to the communication device the log of voicemail messages according to the predetermined preferences.
4. A communication device, comprising:
a user interface element;
a transceiver for exchanging messages with a communication system; and
a controller for managing operations of the user interface element and the transceiver, wherein the controller is programmed to:
receive a log of a plurality of voicemail messages stored in a voicemail system and a preview of each of the plurality of voicemail messages, without receiving the entire voicemail message, the preview for a respective voicemail message comprising voice preview of the first n seconds of the voicemail message, where n is an integer;
present the log and the previews to an end user for review;
receive from the end user a selection of a particular voicemail message from the log for deletion, without any interaction with the voicemail system during the review and the selection by the end user; and
transmit to the voicemail system a request to delete the selected voicemail message without listening to the voicemail message,
receive a selection of one or more calling numbers corresponding to one or more voicemail messages in the log; and
delete voicemail message entries associated with the one or more calling numbers based on the selection by the end user of the particular voicemail message for deletion from the user interface element, and then transmit to the voicemail system the selection of one or more calling numbers for preventing voicemail message entries corresponding to the selection by the end user.
5. The communication device of claim 4 , wherein the controller is programmed to:
synthesize the voice preview of each voicemail message to text; and
convey to the end user the synthesized text of each voicemail message in the log for previewing.
6. The communication device of claim 4 , wherein the controller is programmed to:
receive from the voicemail system the log of voicemail messages according to the predetermined preferences; and
convey to the end user the log according to the predetermined preferences.
7. The communication device of claim 4 , wherein the user interface element comprises at least one among a display for conveying images or text, an audio system for exchanging audible messages with the end user, and a keypad.
8. The communication device of claim 4 , wherein the transceiver comprises at least one among a wireless transceiver and a wireline transceiver.