Telephone call manager
A call management method is provided for giving notification of calls unanswered at a destination telephone number and real-time management options for the unanswered call. When control of a call is passed to a call management server, notification of an incoming call is sent to a subscriber associated with a destination telephone. Incoming call notification is provided via a wireless data messaging terminal and includes information about the incoming call. The subscriber provides instructions in real-time for routing the incoming call.
1. A call management method for providing notification of calls, destined for a telephone, to a wireless data device associated with the telephone, the wireless data device being connected to a wireless data network in communication with a call management system, the method comprising:
receiving an Internet Protocol (IP) telephony call;
deriving addressing information from signaling information in the TP telephony call;
analyzing, at the call management system, the addressing information by:
determining if the called party is registered with the call management service;
determining if the wireless data device for the called party is online and connected to the call management server; and
enabling the call management server to notify the wireless data device in response to determining that the called party is registered with the call management service and the wireless data device is online and connected to the call management serve;
determining, based on analysis of the addressing information performed at the call management system, whether the called party is a subscriber to a call management service;
querying an external line information database for calling party information with a call originator's name if the call originator's name is not received;
notifying the wireless data device with the calling party information when the called party is determined to be a subscriber to a call management service;
receiving, from the wireless data device, an indication of a selected management action; and
processing the IP telephony call according to the selected management action, further comprising:
determining whether the selected management action includes an instruction to route the IP telephone call to a different destination; and
using the call management server to prepare an IP routing command that routes the IP telephony call conditioned on whether the selected management action includes the instruction to route the IP telephony call to the different destination.
2. The method of claim 1 wherein receiving an IP telephony call includes receiving an H. 323 telephony call.
3. A system structured and arranged to provide notification of calls, destined for a telephone, to a wireless data device associated with the telephone, the wireless data device being connected to a wireless data network in communication with a call management server, the system comprising:
a first communications interface structured and arranged to receive an Internet Protocol (IP) telephony call;
a first signaling interface structured and arranged to derive addressing information from signaling information in the IP telephony call;
a second signaling interface structured and arranged to analyze, at the call management system, the addressing information by;
determining if the called party is registered with the call management service;
determining if the wireless data device for the called party is online and connected to the call management server; and
enabling the call management server to notify the wireless data device in response to determining that the called party is registered with the call management service and the wireless data device is online and connected to the call management server;
a first determination code segment structured and arranged to determine, based on analysis of the addressing information performed at the call management system, whether the called party is a subscriber to a call management service;
a querying code segment structured and arranged to query an external line information database for calling party information with a call originator's name if the call originator's name is not received;
a first notification code segment structured and arranged to notify the wireless data device with calling party information when the called party is determined to be a subscriber to a call management service;
a first instruction code segment structured and arranged to receive, from the wireless data device, an indication of a selected management action, and
a first processing code segment structured and arranged to process the IP telephony call according to the selected management action, further comprising:
a second determination code segment structured and arranged to determine whether the selected management action includes an instruction to route the IP telephony call to a different destination; and
a first transferring code segment structured and arranged to use the call management server to prepare an IP routing command that routes the IP telephony call conditioned on whether the selected management action includes the instruction to route the IP telephony call to the different destination.
4. The system of claim 3 wherein the first communications code segment is structured and arranged to receive an H. 323 telephony call.
5. A system structured and arranged to provide notification of calls, destined for a telephone, to a wireless data device associated with the telephone, the wireless data device being connected to a wireless data network in communication with a call management server, the system comprising:
means for receiving an Internet Protocol (IP) telephony call;
means for deriving addressing information from signaling information in the IP telephony call; means for analyzing, at the call management system, the addressing information by;
determining if the called party is registered with the call management service;
determining if the wireless data device for the called party is online and connected to the call management server; and
enabling the call management server to notify the wireless data device in response to determining that the called party is registered with the call management service and the wireless data device is online and connected to the call management server;
means for determining, based on analysis of the addressing information performed at the call management system, whether the called party is a subscriber to a call management service;
means for querying an external line information database for calling party information with a call originator's name if the call originator's name is not received;
means for notifying the wireless data device with the calling party information when the called party is determined to be a subscriber to a call management service;
means for receiving, from the wireless data device, an indication of a selected management action; and
means for processing the IP telephony call according to the selected management action, further comprising:
determining whether the selected management action includes an instruction to route the IP telephony call to a different destination; and
using the call management server to prepare an IP routing command that routes the IP telephony call conditioned on whether the selected management action includes the instruction to route the IP telephony call to the different destination.