Presence based DTMF signaling enablement of voice communication controller and method
A voice communication controller (e.g., private branch exchange (PBX)) is described herein which can automatically enable an outbound dual tone multi-frequency (DTMF) feature for one of it's extensions that is attached to a phone which belongs to a user while that user is or is likely to be participating in a session with an external DTMF communication system (e.g., a conference/collaboration bridge, an interactive voice response (IVR) system, or a voice mail system). This is desirable because if the user presses button(s) on their phone then the voice communication controller which has enabled the outbound DTMF feature will not attempt to process the corresponding DTMF digit(s) but instead will automatically transfer the corresponding DTMF signal(s) to the external DTMF communication system.
1. A presence system comprising:
a presence server for collecting presence information about a person;
a rules engine for aggregating the presence information and analyzing the aggregated presence information to determine if a connected-to-DTMF -configured-system presence state should be set which would be set if the person is likely using a communication unit to participate in a session with an external dual tone multi-frequency (DTMF) communication system; and
said presence server publishes the set connected-to-DTMF-configured-system presence state to a voice communication controller which then enables an outbound DTMF feature for an extension associated with the communication unit such that if the person presses button(s) on the communication unit then the voice communication controller transfers corresponding DTMF signal(s) to the external DTMF communication system.
2. The presence system of claim 1 , wherein said DTMF communication system includes:
a conference/collaboration bridge;
an interactive voice response system; or
a voice mail system.
3. The presence system of claim 1 , wherein said connected-to-DTMF-configured-system presence state further includes anyone of the following:
a connected-to-conference/collaboration-bridge presence state;
a connected-to-interactive-voice-response-system presence state; and
a connected-to-voice-mail-system presence state.
4. The presence system of claim 1 , wherein said presence server interfaces with a connector associated with the external DTMF communication system to obtain presence information which indicates a phone number of a party that called or was called by the external DTMF communication system; and
said rules engine determines that the phone number is associated with the communication unit used by the person and then infers that the person is participating in the session with the external DTMF communication system and sets the connected-to-DTMF-configured-system presence state.
5. The presence system of claim 1 , wherein:
said presence server interfaces with a telephony connector to obtain presence information indicating that the person used the communication device to call or receive a call from a particular phone number; and
said rules engine determines that the particular phone number is associated with the external DTMF communication system and then infers that the person is participating in the session with the external DTMF communication system and sets the connected-to-DTMF-configured-system presence state.
6. The presence system of claim 1 , wherein:
said presence server interfaces with a calendar connector to obtain presence information which indicates the person is scheduled at a particular time to participate in the session with the external DTMF communication system; and
said rules engine determines that this is the particular time in which the session is scheduled to take place and then infers that the person is participating in the session and sets the connected-to-DTMF-configured-system presence state.
7. The presence system of claim 1 , wherein:
said presence server interfaces with an Instant Message connector to obtain presence information which indicates that the person has manually set the connected-to-DTMF-configured-system presence state.
8. The presence system of claim 1 , wherein:
said presence server interfaces with an personal computer connector to obtain presence information which indicates that the person has used a graphical user interface to call a particular phone number; and
said rules engine determines that the particular phone number is associated with the external DTMF communication system and then infers that the person is participating in the session with the external DTMF communication system and sets the connected-to-DTMF-configured-system presence state.
9. The presence system of claim 1 , wherein:
said presence server interfaces with an email connector to obtain presence information which indicates that the person has received and/or sent an email indicating that they are scheduled at a particular time to participate in the session with the external DTMF communication system; and
said rules engine determines that this is the particular time in which the session is scheduled to take place and then infers that the person is participating in the session with the external DTMF communication system and sets the connected-to-DTMF-configured-system presence state.
10. The presence system of claim 1 , wherein:
said presence server interfaces with a connector associated with a personal computer, personal digital assistant or a mobile phone to obtain presence information which indicates that the person has used a graphical user interface, a keyboard, a keypad, a pointer or a mouse to manually set the connected-to-DTMF-configured-system presence state.
11. The presence system of claim 1 , wherein said voice communication controller is a private branch exchange (PBX), an internet-protocol private branch exchange (IP-PBX), a hybrid PBX-IP-PBX, or a software server.