Systems and Methods for Storing Interaction Data

1 . A method for providing interaction data services, comprising:

receiving communications data at a host, wherein the communications data corresponds to a communication involving a customer center agent at a customer center located remotely from the host;

storing the data at the host; and

providing the data to a device located at the customer center.

2 . The method of claim 1 , wherein the communications data includes at least one of the following: audio data and visual data.

3 . The method of claim 2 , wherein the communications data includes audio data and visual data.

4 . The method of claim 3 , further comprising correlating the audio data with the visual data.

5 . The method of claim 3 , wherein the audio data is stored at the customer center and the visual data is stored at the host.

6 . The method of claim 3 , wherein the audio data is stored at the host and the visual data is stored at the customer center.

7 . The method of claim 1 , wherein the host is configured to provide interaction data services for a plurality of customer centers.

8 . A system located at a host, comprising:

memory;

software stored in the memory; and

a processor;

wherein the software is configured to instruct the processor to cause communications data to be stored at the host, wherein the communications data corresponds to a communication involving a customer center agent at a customer center located remotely from the host; and

wherein the software is configured to instruct the processor to cause the communications data to be delivered to a device located at the customer center.

9 . The system of claim 8 , further comprising means for storing, at the host, communications data corresponding to the customer center agent.

10 . The system of claim 8 , wherein the communications data includes at least one of the following: audio data and visual data.

11 . The system of claim 10 , wherein at least one of the following: the audio data is stored at the customer center and the visual data is stored at the host.

12 . The system of claim 10 , wherein the audio data is stored at the host and the visual data is stored at the customer center.

13 . The system of claim 8 , wherein the system is configured to provide the communications data to a device located at the customer center.

14 . The system of claim 8 , wherein the host is configured to communicate with a plurality of customer centers.

15 . A computer readable storage medium for storing customer center communications data, comprising:

logic configured to receive communications data at a host, wherein the communications data corresponds to a communication involving a customer center agent at a customer center located remotely from the host, wherein the communications data includes audio data and visual data;

logic configured to record the audio data at the host;

logic configured to provide the audio data to a device located at the customer center;

logic configured to record, at the host, the visual data; and

logic configured to correlate the visual data with the audio data.

16 . The computer readable storage medium of claim 15 , wherein the visual data includes at least one of the following: computer a screen capture and an electronic message.

17 . The computer readable storage medium of claim 15 , wherein the host is configured to communicate with a plurality of customer centers.

18 . The computer readable storage medium of claim 15 , wherein the logic to record audio data is configured with failover recording functionality.

19 . The computer readable storage medium of claim 15 , wherein the logic to record visual data is configured with failover recording functionality.

20 . The computer readable storage medium of claim 15 , wherein the host is configured to communicate with a plurality of customer centers.