Granted Patent B2

US 7,809,602 · App. 11/847,676 · Granted Oct 5, 2010

Assignee: OpinionLab, Inc.

Abstract

Claims (20)

1. A computer-implemented method for measuring and reporting business intelligence based on comments collected from web page users using software associated with accessed web pages, comprising:

using a computer system, accessing a plurality of user comments collected from users of one or more web pages using feedback collection software that provides users who access a particular web page a viewable element through which to provide their comments regarding one or more aspects of a business associated with the particular web page;

using a computer system to assign a rating selected from a plurality of available ratings to each collected user comment based on a subjective assessment of the collected user comment;

using a computer system, associating each of the plurality of collected user comments with one or more of a plurality of predefined business-related categories; and

using a computer system, generating a report identifying, for each of the plurality of predefined business-related categories, one or more quantitative values derived from the collected user comments associated with that business-related category;

wherein a quantitative value identified in the report for a particular predefined business-related category comprises a quantity of collected user comments assigned to a particular rating;

wherein the report comprises a bar graph comprising a plurality of color-coded bars, each color-coded bar representing a corresponding one of the plurality of predefined business-related categories and each color representing a corresponding one of the plurality of available ratings; and

wherein the bar graph comprises a first half and a second half, the first half being separated from the second half by an axis of the graph.

2. The method of claim 1 , wherein the first half comprises a mirror-image of the second half.

3. The method of claim 1 , wherein the first half comprises a first set of information and the second half comprises a second set of information, the first set of information being different than the second set of information.

4. A system for measuring and reporting business intelligence pertinent to a business, comprising software encoded in a computer readable medium and when executed using one or more processors operable to:

access a plurality of user comments collected from users of one or more web pages using feedback collection software that provides users who access a particular web page a viewable element through which to provide their comments regarding one or more aspects of a business associated with the particular web page;

access an assigned rating selected from a plurality of available ratings for each collected user comment based on a subjective assessment of the collected user comment;

associate each of the plurality of collected user comments with one or more of a plurality of predefined business-related categories; and

generate a report identifying, for each of the plurality of predefined business-related categories, one or more quantitative values derived from the collected user comments associated with that business-related category;

wherein a quantitative value identified in the report for a particular predefined business-related category comprises a quantity of collected user comments assigned to a particular rating;

wherein the report comprises a bar graph comprising a plurality of color-coded bars, each color-coded bar representing a corresponding one of the plurality of predefined business-related categories and each color representing a corresponding one of the plurality of available ratings; and

wherein the bar graph comprises a first half and a second half, the first half being separated from the second half by an axis of the graph.

5. The system of claim 4 , wherein the first half comprises a mirror-image of the second half.

6. The method of claim 4 , wherein the first half comprises a first set of information and the second half comprises a second set of information, the first set of information being different than the second set of information.

Assignments (8)

Continuity (2)