Error management framework
A system and method for computer error management initially detects an error and creates an error report. The error report is then sent to a server where it is hosted on the World Wide Web. The server additionally notifies designated users of the error and can allow the users to correct the error.
1. A method for reporting and correcting computer errors comprising:
detecting an error;
sending information related to said error to a first server;
said first server creating an error report;
storing said error report on said first server;
transmitting said error report to a web portal via a World Wide Web connection;
notifying at least one designated user of said error report;
providing an error correction user interface;
accepting a corrections form submitted by said at least one designated user; and
modifying a system of origin to correct said error pursuant to said corrections form.
2. The method of claim 1 comprising the additional steps of:
forwarding said error report to a second server; and
said second server formatting said error report for use with said web portal.
3. The method of claim 1 comprising the additional step of flagging said error report as viewed after a user has accessed said error report.
4. The method of claim 1 wherein said notification comprises sending an email message.
5. The method of claim 1 wherein said notification comprises sending an SMS message.
6. The method of claim 1 wherein said notification comprises sending a voice message.
7. The method of claim 1 comprising the additional step of assigning an error code to said error corresponding to the error type.
8. The method of claim 7 comprising the additional step of identifying at least one designated user corresponding to said error code from a list of possible users for notification.
9. The method of claim 1 wherein said notification comprises posting a notification to a World Wide Web based notification board and allowing each of said at least one designated users to access said notification board.