System and method for providing a call forward indicator
Embodiments of the disclosed invention include a system and a method for providing a call forward indicator to enable a called party to identify a forwarded call. In one embodiment, the method includes receiving calling information for placing a telephone call. The method determines from the calling information whether the telephone call is a forwarded call. The method modifies a caller identification of a calling party associated with the telephone call to include a call forward indicator in response to determining that the telephone call is a forwarded call. The method transmits the caller identification having the call forward indicator to a forwarded communication device associated with the called party.
1. A method for providing a call forward indicator to enable a called party to identify a forwarded call, the method comprising:
receiving calling information for placing a telephone call;
determining from the calling information whether the telephone call is a forwarded call;
responsive to a determination that the telephone call is a forwarded call,
appending a call forward indicator comprising a character string of one or more characters to a caller identification comprising at least one of a calling party's name and telephone number such that the call forward indicator and the caller identification comprising at least one of the calling party's name and telephone number can be displayed together on a display associated with a forwarded communication device, wherein the call forward indicator indicates that the call is a forwarded call and wherein the call forward indicator is specified by a user in conjunction with configuring a forwarding rule;
transmitting the caller identification having the call forward indicator appended thereto to the forwarded communication device associated with the called party;
displaying the call forward indicator and the caller identification comprising at least one of the calling party's name and telephone number on the display associated with the forwarded communication device; and
causing a light to illuminate on the forwarded communication device.
2. The method of claim 1 , wherein the forwarded call is a call routed simultaneously to two or more communication devices.
3. The method of claim 1 , wherein the forwarded call is a call routed from a first communication device to the forwarded communication device.
4. The method of claim 1 , wherein the calling information is modified by a private branch exchange to indicate a forwarded call.
5. The method of claim 1 , wherein the caller identification is modified by a telephone switch to include the call forward indicator.
6. The method of claim 1 , wherein the call forward indicator indicates a first communication device from which the call is being forwarded.
7. A telephone switch comprising electronic components and logic configured to:
receive calling information for placing a telephone call;
determine from the calling information whether the telephone call is a forwarded call;
append a call forward indicator comprising a character string of one or more characters to a caller identification comprising at least one of a calling party's name and telephone number in response to a determination that the telephone call is a forwarded call, such that the call forward indicator and the caller identification comprising at least one of the calling party's name and telephone number can be displayed on a display associated with a forwarded communication device, wherein the call forward indicator indicates that the call is a forwarded call, and further wherein the call forward indicator is specified by a user in conjunction with configuring a forwarding rule;
transmit the caller identification having the call forward indicator appended thereto to the forwarded communication device associated with the called party;
display the call forward indicator and the caller identification comprising at least one of the calling party's name and telephone number on a display associated with the forwarded communication device; and
cause a light to illuminate on the forwarded communication device.
8. The telephone switch of claim 7 , wherein the forwarded call is a call routed simultaneously to two or more communication devices.
9. The telephone switch of claim 7 , wherein the forwarded call is a call routed from a first communication device to the forwarded communication device.
10. The telephone switch of claim 7 , wherein the calling information is modified by a private branch exchange to indicate a forwarded call.
11. The telephone switch of claim 7 , wherein the call forward indicator indicates a first communication device from which the call is being forwarded.
12. A non-transitory computer program product comprising computer executable program code to:
receive calling information for placing a telephone call;
determine from the calling information whether the telephone call is a forwarded call;
append a call forward indicator to a caller identification comprising at least one of a calling party's name and telephone number in response to a determination that the telephone call is a forwarded call, such that the call forward indicator and the caller identification comprising at least one of the calling party's name and telephone number can be displayed on a display associated with a forwarded communication device, and wherein the call forward indicator indicates that the call is a forwarded call and wherein the call forward indicator is specified by a user in conjunction with configuring a forwarding rule;
transmit the caller identification having the call forward indicator appended thereto to the forwarded communication device associated with the called party;
display the call forward indicator and the caller identification comprising at least one of the calling party's name and telephone number on a display associated with the forwarded communication device; and
cause a light to illuminate on the forwarded communication device.