SOCIAL BOOKMARKING FOR INTERACTIVE SERVICES
A service includes a server for operating system that supports parametric personalized social (PPS) bookmarks. The server includes a PPS bookmark creator configured to determine information gathered at a point in an automated dialog after a request to create a PPS bookmark is received. The server also includes a PPS bookmark executer configured to, upon receipt of a PPS bookmark identifier, return to the point in the automated dialog and recreate at least a part of the information gathered.
1 . A service comprising:
a server for operating system that supports parametric personalized social (PPS) bookmarks, the server including:
a PPS bookmark creator configured to determine information gathered at a point in an automated dialog after a request to create a PPS bookmark is received; and
a PPS bookmark executer configured to, upon receipt of a PPS bookmark identifier, return to the point in the automated dialog and recreate at least a part of the information gathered.
2 . The service of claim 1 , wherein the server is configured to provide an interactive voice response (IRV) system.
3 . The service of claim 2 , in combination with a telephone.
4 . The service of claim 3 , wherein the telephone and the server communicate via a telephone communications network.
5 . The service of claim 3 , wherein the PPS bookmark identifier is input on a keypad.
6 . The service of claim 1 , wherein the server is configured to operate a computer based dialog.
7 . The service of claim 6 , in combination with a client computing device.
8 . The service of claim 6 , wherein the PPS bookmark includes a token that includes information received from the user required to reach the point in the dialog.
9 . The service of claim 1 , further including:
a communications network coupled to the server.
10 . A method of operating an automated dialog at a server, the method comprising:
receiving a parametric personalized social (PPS) bookmark creation request at the server from a user; and
creating a PPS bookmark at the server, creating including:
recording a location in the dialog where the creation request was received; and
recording information received from the user and required to reach the location.
11 . The method of claim 10 , further comprising:
forwarding the PPS bookmark to a second user, the second user being different than the first user.
12 . The method of claim 11 , further comprising:
receiving a return to dialog request from the second user, the return to dialog request causing the server to return to the location in the dialog.
13 . The method of claim 12 , wherein, in order to return to the location, the server requires that the second user provide some or all of the information required to reach the location in the dialog.
14 . The method of claim 10 , wherein the request is received from a computing device.
15 . The method of claim 10 , wherein the request is received from a telephone.
16 . The method of claim 15 , wherein the request includes a series of keypad entries.
17 . The method of claim 10 , wherein the PPS bookmark includes a token.
18 . The method of claim 10 , wherein the request is an audio input.