Cloud computing call centers
Embodiments of the present invention generally relate to a cloud computing call center that may provide a multi-tenanted platform for scalable, dynamic allocation of telephony, PBX, and call center capabilities. Embodiments of the invention include implementations of a software telephony switch in a cloud computing environment that may dynamically allocate software based PBXes, virtual interactive voice responses (IVRs), and other system components to particular calls.
1. A method for peer-to-peer telephony, the method comprising:
receiving a call including a number called;
accessing a directory of peer-to-peer telephony customers;
when the number called is in the directory, routing the call over an Internet to a PBX associated with the number called; and
when the number called is not in the directory, routing the call to a public telephone network.
2. The method of claim 1 , wherein the act of routing the call over the Internet comprises routing VoIP packets to the PBX.
3. The method of claim 1 , wherein the act of routing the call over the Internet comprises processing the call with a software router.
4. The method of claim 3 , wherein a number of the software routers is determined dynamically based, at least in part, on a total number of calls in process.
5. The method of claim 3 , further comprising maintaining a log of calls routed over the Internet.