Social Net Advocacy Process and Architecture
A method and system are disclosed for monitoring user interactions and generating proactive responses thereto within a social media environment. Social media interactions are monitored, collected, and processed to determine whether they contain content outside of a threshold. If so, they are processed to determine the content causing the content to be outside of the threshold. Once the issues have been determined, proactive actions are performed to counteract the affect of the content.
1 . A computer-implementable method for monitoring user interactions and generating proactive responses thereto, comprising:
performing conversation monitoring operations within a social media environment to detect an individual conversation of a plurality of conversations comprising a target subject;
collecting conversation data elements associated with the individual conversation;
processing the conversation data elements to determine a corresponding source of the conversation data elements, wherein individual conversation data elements comprise content data related to the target subject;
processing the content data to generate content issue data;
using the content issue data to perform proactive operations to address affects of the content data.
2 . The method of claim 1 , wherein the conversation data elements are collected by a crawler operable to perform crawling operations on a network comprising a social media environment.
3 . The method of claim 1 , wherein the processing of the conversation data elements is prioritized when the rate at which they are being generated increases.
4 . The method of claim 1 , wherein a plurality of the individual conversation data elements comprising comments outside of a threshold are processed to generate a prioritized order.
5 . The method of claim 4 , wherein the proactive operations associated with the plurality of the individual conversation data elements are performed according to the prioritized order.
6 . The method of claim 1 , wherein a source of the content data is a user of the social media environment and the user is contacted to perform the proactive operations.
7 . A system comprising:
a processor;
a data bus coupled to the processor; and
a computer-usable medium embodying computer program code, the computer-usable medium being coupled to the data bus, the computer program code interacting with a plurality of computer operations and comprising instructions executable by the processor and configured for:
performing conversation monitoring operations within a social media environment to detect an individual conversation of a plurality of conversations comprising a target subject;
collecting conversation data elements associated with the individual conversation;
processing the conversation data elements to determine a corresponding source of the conversation data elements, wherein individual conversation data elements comprise content data related to the target subject;
processing the content data to generate content issue data;
using the content issue data to perform proactive operations to address affects of the content data.
8 . The system of claim 7 , wherein the conversation data elements are collected by a crawler operable to perform crawling operations on a network comprising a social media environment.
9 . The system of claim 7 , wherein the processing of the conversation data elements is prioritized when the rate at which they are being generated increases.
10 . The system of claim 7 , wherein a plurality of the individual conversation data elements comprising comments are processed to generate a prioritized order.
11 . The system of claim 10 , wherein the proactive operations associated with the plurality of the individual conversation data elements are performed according to the prioritized order.
12 . The system of claim 7 , wherein the source of the content data is a user of the social media environment and the user is contacted to perform the proactive operations.
13 . A computer-usable medium embodying computer program code, the computer program code comprising computer executable instructions configured for:
performing conversation monitoring operations within a social media environment to detect an individual conversation of a plurality of conversations comprising a target subject;
collecting conversation data elements associated with the individual conversation;
processing the conversation data elements to determine a corresponding source of the conversation data elements, wherein individual conversation data elements comprise content data related to the target subject;
processing the content data to generate content issue data;
using the content issue data to perform proactive operations to address affects of the content data.
14 . The computer usable medium of claim 13 , wherein the conversation data elements are collected by a crawler operable to perform crawling operations on a network comprising a social media environment.
15 . The computer usable medium of claim 13 , wherein the processing of the conversation data elements is prioritized when the rate at which they are being generated increases.
16 . The computer usable medium of claim 13 , wherein a plurality of the individual conversation data elements comprising comments are processed to generate a prioritized order.
17 . The computer usable medium of claim 16 , wherein the proactive operations associated with the plurality of the individual conversation data elements are performed according to the prioritized order.
18 . The computer usable medium of claim 13 , wherein the source of the content data is a user of the social media environment and the user is contacted to perform the proactive operations.
19 . The computer usable medium of claim 13 , wherein the computer executable instructions are deployable to a client computer from a server at a remote location.
20 . The computer usable medium of claim 13 , wherein the computer executable instructions are provided by a service provider to a customer on an on-demand basis.