System and Method for Dynamic Query Processing Based on Financial Information and Query Responses
Various systems, computer program products, and methods for resolving financial issues using dynamic query processing is described. For example, a method may include obtaining an attribute of a debtor having a financial issue. The attribute describes a prior history or action of the debtor. The method may include communicating a question to be posed to the debtor. The method may include receiving a response to the question such as via a web page. The method may include determining and communicating a follow-up question to be posed to the debtor based on the attribute of the debtor and the response to the question. The method may include receiving a follow-up response to the follow-up question. The method may include determining a proposal to resolve the financial issue based on the response and the follow-up response.
1 . A computer-implemented method for resolving financial issues using dynamic query processing, comprising:
obtaining, by a computing device, an attribute of a debtor having a financial issue, the attribute describing a financial or behavioral history of the debtor;
communicating, by the computing device, a question to be posed to the debtor;
receiving, by the computing device, a response to the question, wherein the response is associated with the debtor;
determining and communicating, by the computing device, a follow-up question to be posed to the debtor based on the attribute of the debtor and the response to the question;
receiving, by the computing device, a follow-up response to the follow-up question; and
determining, by the computing device, a proposal to resolve the financial issue based on the response and the follow-up response.
2 . The computer-implemented method of claim 1 , wherein the financial history comprises a credit history, a credit score, or a payment history, and wherein a behavioral history comprises a web site visit, a telephone call, an authentication to an automated telephone call, an email view, an HTML link clicked in email, a web page view, an offer presented to a debtor, a pending payment canceled, a program enrollment canceled, or an attempt to contact a creditor or debt collector.
3 . The computer-implemented method of claim 1 , further comprising:
obtaining, by the computing device, a second attribute of a second debtor different than the debtor;
communicating, by the computing device, the question to be posed to the second debtor;
receiving, by the computing device, a second response to the question, the second response being the same as the response; and
determining, by the computing device, a second follow-up question to be posed to the second debtor based on the second attribute of the second debtor and the second response to the question,
wherein the first follow-up question is different from the second follow-up question based on differences between the attribute and the second attribute.
4 . The computer-implemented method of claim 1 , further comprising:
obtaining, by the computing device, a second attribute of a second debtor different than the debtor;
communicating, by the computing device, the question to be posed to the second debtor;
receiving, by the computing device, a second response to the question, the second response being different from the response; and
determining, by the computing device, a second follow-up question to be posed to the second debtor based on the second attribute of the second debtor and the second response to the question,
wherein the first follow-up question is different from the second follow-up question based on differences between the response and the second response.
5 . The method of claim 1 , wherein communicating a question comprises communicating a question via a communication channel, the communication channel comprising: a web page, a telephonic interview, an interactive voice response call, a text message, an email, or mail.
6 . The method of claim 1 , wherein determining a proposal further comprises:
determining a financial status of the debtor based on the response.
7 . The method of claim 1 , wherein determining a proposal further comprises:
determining a payment plan or whether to grant a forbearance associated with repayment of a debt based on the response.
8 . The method of claim 1 , wherein a strategy for dealing with the debtor is used prior to receiving the response and the follow-up response, and wherein determining a proposal further comprises:
determining a different strategy for dealing with the debtor based on the response and the follow-up response.
9 . The method of claim 1 , wherein a particular amount of information is needed to propose the resolution.
10 . The method of claim 9 , further comprising:
filtering the question from a plurality of predefined questions based on information sought by the plurality of questions and information already known about the debtor.
11 . The method of claim 9 , further comprising:
iteratively proposing new follow-up questions to be posed and receiving responses to the new follow-up questions until the particular amount of information is obtained.
12 . The method of claim 9 , further comprising:
determining which ones of a plurality of predefined questions are effective at obtaining at least a portion of the particular amount of information.
13 . The method of claim 9 , further comprising:
determining which ones of a plurality of communication channels are effective at obtaining at least a portion of the particular amount of information.
14 . A system for resolving financial issues using dynamic query processing, comprising:
a computing device comprising a processor configured to:
obtain an attribute of a debtor having a financial issue, the attribute describing a financial or behavioral history of the debtor;
communicate a question to be posed to the debtor;
receive a response to the question, wherein the response is associated with the debtor;
determine and communicate a follow-up question to be posed to the debtor based on the attribute of the debtor and the response to the question;
receive a follow-up response to the follow-up question; and
determine a proposal to resolve the financial issue based on the response and the follow-up response.
15 . The system of claim 14 , wherein the financial history comprises a credit history, a credit score, or a payment history, and wherein a behavioral history comprises a web site visit, a telephone call, authentication to an automated telephone call, an email view, an HTML link clicked in email, a web page view, an offer presented to a debtor, a pending payment canceled, a program enrollment canceled, or an attempt to contact a creditor or debt collector.
16 . The system of claim 14 , the computing device further configured to:
obtain a second attribute of a second debtor different than the debtor;
communicate the question to be posed to the second debtor;
receive a second response to the question, the second response being the same as the response; and
determine a second follow-up question to be posed to the second debtor based on the second attribute of the second debtor and the second response to the question,
wherein the first follow-up question is different from the second follow-up question based on differences between the attribute and the second attribute.
17 . The system of claim 14 , the computing device further configured to:
obtain a second attribute of a second debtor different than the debtor;
communicate the question to be posed to the second debtor;
receive a second response to the question, the second response being different from the response; and
determine a second follow-up question to be posed to the second debtor based on the second attribute of the second debtor and the second response to the question,
wherein the first follow-up question is different from the second follow-up question based on differences between the response and the second response.
18 . The system of claim 14 , wherein the question is communication via a communication channel, the communication channel comprising: a web page, a telephonic interview, an interactive voice response call, a text message, an email, or mail.
19 . The system of claim 14 , the computing device further configured to:
determine a financial status of the debtor based on the response.
20 . The system of claim 14 , the computing device further configured to:
determine a payment plan or whether to grant a forbearance associated with repayment of a debt based on the response.
21 . The system of claim 14 , wherein a strategy for dealing with the debtor is used prior to receiving the response and the follow-up response, the computing device further configured to:
determine a different strategy for dealing with the debtor based on the response and the follow-up response.
22 . The system of claim 14 , wherein a particular amount of information is needed to propose the resolution.
23 . The system of claim 22 , the computing device further configured to:
filter the question from a plurality of predefined questions based on information sought by the plurality of questions and information already known about the debtor.
24 . The system of claim 22 , the computing device further configured to:
iteratively propose new follow-up questions to be posed and receive responses to the new follow-up questions until the particular amount of information is obtained.
25 . The system of claim 22 , the computing device further configured to:
determine which ones of a plurality of predefined questions are effective at obtaining at least a portion of the particular amount of information.
26 . The system of claim 22 , the computing device further configured to:
determine which ones of a plurality of communication channels are effective at obtaining at least a portion of the particular amount of information.