Presence based DTMF signaling enablement of voice communication controller and method
A voice communication controller (e.g., private branch exchange (PBX)) is described herein which can automatically enable an outbound dual tone multi-frequency (DTMF) feature for one of it's extensions that is attached to a phone which belongs to a user while that user is or is likely to be participating in a session with an external DTMF communication system (e.g., a conference/collaboration bridge, an interactive voice response (IVR) system, or a voice mail system). This is desirable because if the user presses button(s) on their phone then the voice communication controller which has enabled the outbound DTMF feature will not attempt to process the corresponding DTMF digit(s) but instead will automatically transfer the corresponding DTMF signal(s) to the external DTMF communication system.
1. A method for enabling a voice communication controller to automatically enable an outbound dual tone multi-frequency (DTMF) feature, said method comprising:
obtaining information indicating that a person is likely using a communication unit which is connected to an extension within a voice communication controller to participate in a session with an external DTMF communication system; and
enabling an outbound DTMF feature for the extension associated with the communication unit by transferring a corresponding DTMF signal to the external DTMF communication system upon depression of one or more buttons on the communication unit.
2. The method of claim 1 , wherein said DTMF communication system comprises:
a conference/collaboration bridge;
an interactive voice response system; or
a voice mail system.
3. The method of claim 1 further comprising receiving the information from the external DTMF communication system, where the received information indicates that the person is participating in the session with the external DTMF communication system.
4. The method of claim 3 , wherein said external DTMF communication system uses Voice Over Internet Protocol (VoIP) signaling, tones, or in-band signaling to transmit the information to the voice communication controller.
5. The method of claim 1 further comprising inferring at the voice communication controller that the person is participating in the session with the external DTMF communication system by analyzing a phone number called by the person and determining that the phone number is associated with the external DTMF communication system.
6. The method of claim 1 further comprising subscribing with a presence system to obtain a connected-to-DTMF-configured-system presence state that indicates the person is likely using the communication unit to participate in the session with the external DTMF communication system.
7. The method of claim 6 , wherein said connected-to-DTMF-configured-system presence state further comprises one or more of the following:
a connected-to-conference/collaboration-bridge presence state;
a connected-to-interactive-voice-response-system presence state; and
a connected-to-voice-mail-system presence state.
8. The method of claim 1 , wherein said voice communication controller is a private branch exchange (PBX), an internet-protocol private branch exchange (IP-PBX), a hybrid PBX-IP-PBX, or a software server.
9. A voice communication controller, comprising:
a processor for obtaining information which indicates a user of a communication unit connected to an extension within the voice communications controller is participating in a session with an external dual tone multi-frequency (DTMF) communication system, and enabling an outbound DTMF feature for an extension associated with the communication unit by transferring a corresponding DTMF signal to the external DTMF communication system upon depression of one or more buttons on the communication unit.
10. The voice communication controller of claim 9 , said processor for further receiving the information from the external DTMF communication system, where the received information indicates that the user is participating in the session with the external DTMF communication system.
11. The voice communication controller of claim 9 , said processor for further inferring that the user is participating in the session with the external DTMF communication system by analyzing a phone number called by the user and determining that the phone number is associated with the external DTMF communication system.
12. The voice communication controller of claim 9 , said processor for further receiving a connected-to-DTMF-configured-system presence state from a presence system that indicates the person is likely using the communication unit to participate in the session with the external DTMF communication system.
13. The voice communication controller of claim 12 , wherein said connected-to-DTMF-configured-system presence state further comprises one or more of the following:
a connected-to-conference/collaboration-bridge presence state;
a connected-to-interactive-voice-response-system presence state; or
a connected-to-voice-mail-system presence state.