PERFORMING FOLLOW-UP ACTIONS BASED ON SURVEY RESULTS

1 . A computer-readable medium encoded with computer-executable instructions, the computer-executable instructions comprising:

logic adapted to receive survey result information, the survey result information being extracted from responses to an automated survey offered to a survey recipient;

logic adapted to receive an indication that one or more follow-up actions are warranted based in part on an analysis of the survey result information; and

logic adapted to provide a notification to one or more individuals responsible for performing the one or more follow-up actions.

2 . The computer-readable medium of claim 1 , wherein the logic adapted to receive the indication is further adapted to determine if a follow-up flag has been set.

3 . The computer-readable medium of claim 1 , wherein the logic adapted to provide the notification further comprises:

logic adapted to determine if the one or more follow-up actions warrant involvement by a field manager; and

logic adapted to notify the field manager when field manager involvement is warranted.

4 . The computer-readable medium of claim 1 , wherein the logic adapted to provide a notification further comprises:

logic adapted to determine if the one or more follow-up actions warrant involvement by a client;

logic adapted to notify the client when client involvement is warranted.

5 . The computer-readable medium of claim 1 , further comprising:

logic adapted to display a user interface, the user interface comprising an information section, a survey result section, a customer issue section, and a follow-up actions section;

logic enabling the user to select one or more follow-up actions from the follow-up actions section; and

logic adapted to prompt the user to perform at least one of the follow-up actions.

6 . The computer-readable medium of claim 1 , further comprising logic enabling an operator to:

authorize sending a gift card to the survey recipient;

send the survey result information to a store where the customer purchased a product;

contact the customer; and

address a customer issue with a delivery team.

7 . A computer implemented method comprising:

receiving survey result information, the survey result information being extracted from an automated survey offered to a survey recipient;

receiving an indication that one or more follow-up actions are warranted based in part on an analysis of the survey result information;

providing a notification to one or more individuals responsible for performing the one or more follow-up actions.

8 . The computer implemented method of claim 7 , wherein providing a notification further comprises:

determining if the one or more follow-up actions warrant involvement by a field manager;

notifying the field manager when field manager involvement is warranted.

9 . The computer implemented method of claim 8 , wherein notifying the field manager further comprises includes transmitting the survey result information to the field manager and forwarding to the field manager a hyperlink to the survey result information.

10 . The computer implemented method of claim 7 , wherein the survey result information includes at least a voice message provided by the survey recipient and stored in digital form, the method further comprising:

providing, to a field manager, access to the voice message to a field manager and enabling the field manager to access contact information of the survey recipient.

11 . The computer implemented method of claim 7 , wherein providing a notification further comprises:

determining if the one or more follow-up actions warrant involvement by a client;

notifying the client when client involvement is warranted.

12 . The computer implemented method of claim 7 , further comprising:

displaying a user interface, the user interface comprising an information section, a survey result section, a customer issue section, and a follow-up actions section;

enabling the user to select one or more follow-up actions from the follow-up actions section;

prompt the user to perform at least one of the follow-up actions.

13 . The computer implemented method of claim 7 , further comprising:

determining if the survey result information meets criteria for sending an auto-notification to the client; and

sending the auto-notification if the criteria are met, wherein the criteria include at least a client request to receive an auto-notification and a record of predefined notification criteria in the survey result information.

14 . The computer implemented method of claim 7 , further comprising:

enabling an operator to contact the customer, authorize sending a gift card to the survey recipient, send the survey result information to a store where the customer purchased a product, and address a customer issue with a delivery team.

15 . The computer implemented method of claim 7 , further comprising:

creating a report summarizing the survey result information for a specific day and sending the report to one or more field managers on the morning after the specific day.

16 . A survey follow-up system comprising:

a processing device associated with a computing system, the processing device configured to execute instructions; and

a memory device in communication with the processing device, the memory device configured to store a survey program that is executable by the processing device, the survey program comprising at least:

a survey follow-up module enabling a user to monitor a plurality of follow-up cases, the follow-up cases including follow-up actions with a survey recipient in response to feedback from the survey recipient; and

a survey result reporting module configured to transmit one or more reports to at least one of a service group and a client of the service group.

17 . The survey follow-up system of claim 16 , wherein the survey follow-up module is configured to:

receive survey result information, the survey result information being extracted from an automated survey offered to a survey recipient;

receive an indication that one or more follow-up actions are warranted based in part on an analysis of the survey result information; and

provide a notification to one or more individuals responsible for performing the one or more follow-up actions.

18 . The survey follow-up system of claim 16 , wherein the survey follow-up module is further configured to:

display a user interface having an information section, a survey result section, a customer issue section, and a follow-up actions section;

enabling the user to select one or more follow-up actions from the follow-up actions section; and

prompt the user to perform at least one of the follow-up actions.

19 . The survey follow-up system of claim 16 , wherein the survey follow-up module is further configured to provide a user interface enabling a user to perform a search of the records of multiple follow-up cases, the user interface displaying the records in order of an age of the follow-up case, the age representing the time from a completion of an automated survey to the present.

20 . The survey follow-up system of claim 16 , wherein the survey follow-up module is further configured to calculate compensation payments for members of the service group based in part on high quality customer service.