Notification system and method
A dispatching system adjusts resources to meet real-time changes in demand. When a customer requests service, a work assignment is generated and sent to an employee. When a customer cancels the requested service, a cancellation code is sent to the employee. The cancellation code informs the employee that the work assignment has been canceled.
1. A method, comprising:
assigning a work order to a technician;
dispatching the technician to resolve the work order;
determining the technician has worked in excess of a number of hours in a pay period; and
sending a cancellation code to an access unit associated with the technician to cancel assignment of the work order.
2. The method according to claim 1 , further comprising sending the work order to the access unit associated with the technician.
3. The method according to claim 1 , further comprising comparing the work order with a qualification of the technician.
4. The method according to claim 1 , further comprising comparing the work order with qualifications of a plurality of technicians.
5. The method according to claim 1 , further comprising selecting the technician from the plurality of technicians.
6. The method according to claim 1 , further comprising receiving a cancellation from a customer associated with the work order.
7. The method according to claim 1 , further comprising retrieving overtime worked by the technician.
8. The method according to claim 1 , further comprising retrieving an availability of the technician.
9. The method according to claim 1 , further comprising retrieving a location associated with the technician.
10. A system, comprising:
a dispatch unit assigning a work order to a technician, dispatching the technician to resolve the work order, and determining the technician has worked in excess of a number of hours in a pay period; and
an access unit assigned to the technician and wirelessly communicating with the dispatch unit, the access unit receiving a real-time cancelation code sent from the dispatch unit to cancel the work order.
11. The system according to claim 10 , wherein the dispatch unit sends the work order to the access unit associated with the technician.
12. The system according to claim 10 , wherein the dispatch unit compares the work order with a qualification of the technician.
13. The system according to claim 10 , wherein the dispatch unit compares the work order with qualifications of a plurality of technicians.
14. The system according to claim 13 , wherein the dispatch unit selects the technician from the plurality of technicians.
15. The system according to claim 10 , wherein the dispatch unit receives a cancellation of the work order.
16. The system according to claim 10 , wherein the dispatch unit retrieves overtime worked by the technician.
17. The system according to claim 10 , wherein the dispatch unit retrieves an availability of the technician.
18. The system according to claim 10 , wherein the dispatch unit retrieves a location associated with the technician.
19. A system, comprising:
a database storing information associated with technicians; and
a dispatch unit that:
generates a work order;
queries the database and assigns the work order to a technician;
determines the technician has worked in excess of a number of hours in a pay period; and
sends a cancellation code to cancel assignment of the work order.
20. The system according to claim 19 , further comprising an access unit assigned to the technician that wirelessly communicates with the dispatch unit to receive the cancellation code sent from the dispatch unit.