Multimedia emergency services
A system and method for remotely controlling one or more monitoring devices in a user's household in the event of emergency so as to more productively monitor the emergency situation on a real-time basis. The monitoring devices may include a number of multimedia instruments such as a telephone with an answering machine, a computer with a built-in digital camera, a video recording device, a cellular phone with an integrated digital camera, etc. An emergency service provider may remotely activate the monitoring devices in the user's vicinity upon receiving an emergency help request from the user, and receive the information sent by the monitoring devices to enable the service personnel to plan appropriate response to the emergency at hand. Such an arrangement allows for better monitoring of the user's vicinity in an emergency situation without the need for prolonged user participation in narrating or describing the emergency situation.
1. A method for monitoring and controlling capabilities of a mobile device, comprising:
transferring, by a host device, an emergency request to an emergency service center;
transferring, by the host device, a query to the mobile device for determining and retrieving the capabilities associated with the mobile device in response to the emergency request, wherein determining the capabilities comprises determining what parameters the mobile device can monitor, determining a type of monitored information generated by the mobile device, and determining a form in which the monitored information is available from the mobile device; and
based on determining the capabilities associated with the mobile device, permitting remote control of the mobile device to be enabled.
2. The method of claim 1 , wherein the emergency request is routed by the host device from the mobile device to the emergency service center; and
wherein the host device permits communication of the emergency service center with the mobile device via a network.
3. The method of claim 1 , further comprising permitting remote control of the capabilities of the mobile device.
4. The method of claim 1 , wherein the mobile device is a medical device.
5. The method of claim 4 , wherein the medical device monitors biological functions of a user including blood pressure and heart rate.
6. The method of claim 5 , further comprising permitting remote monitoring of the medical device.
7. The method of claim 4 , further comprising permitting remote monitoring of biological parameters of the medical device.
8. The method of claim 1 , wherein the mobile device is a camera.
9. A method for monitoring and controlling capabilities of a plurality of monitoring devices, comprising:
transferring, by a computer gateway, an emergency request to an emergency service center;
transferring, by the computer gateway, a query to a mobile device for determining and retrieving the capabilities associated with the plurality of monitoring devices in response to the emergency request, wherein determining the capabilities comprises determining what parameters the plurality of monitoring devices can monitor, determining a type of monitored information generated by the plurality of monitoring devices, and determining a form in which the monitored information is available from the plurality of monitoring devices; and
based on determining the capabilities associated with the plurality of monitoring devices, permitting remote control of the plurality of monitoring devices to be enabled.
10. The method of claim 9 , wherein the plurality of monitoring devices to be locked in monitoring mode until released.
11. The method of claim 9 , further comprising recognizing emergency related data packets corresponding to the plurality of monitoring devices.
12. The method of claim 11 , further comprising assigning higher priorities to the emergency related data packets.