DYNAMIC SHARING OF A WEBSERVICE
An apparatus comprises a memory and a controller. The controller is configured to identify at least one visitor terminal accessing a web service and to initiate an assistance session. The apparatus further generates a visitor-specific copy of said web service and shares said visitor-specific copy between said at least one visitor terminal and an operator terminal.
1 - 15 . (canceled)
16 . An apparatus comprising a memory and a controller, wherein said controller is configured to:
identify at least one visitor terminal accessing a web service;
initiate an assistance session;
generate a visitor-specific copy of said web service; and
share said visitor-specific copy between said at least one visitor terminal and an operator terminal.
17 . The apparatus according to claim 16 , wherein said controller is further configured to receive additional data and to inject said additional data into a data flow from a server to said visitor terminal to provide said visitor terminal with an updated visitor-specific copy of said web service.
18 . The apparatus according to claim 17 , wherein said apparatus is a server and said controller is further configured to:
receive additional said data from the operator terminal and
inject said additional data into said dataflow to said at least one visitor terminal.
19 . The apparatus according to claim 17 , wherein said apparatus is an operator terminal and said controller is further configured to:
provide a script tag to a server for inclusion in a web service, which script tag enables said visitor terminal to request establishment of a connection;
establish said connection and
inject said additional data into said dataflow through said connection.
20 . The operator terminal according to claim 19 , wherein said controller is configured to cause an application, such as a web browser, at the visitor terminal to generate said visitor-specific copy by injecting data and commands in said data flow.
21 . The apparatus according to claim 17 , wherein said additional data originates from an external support database, system or application.
22 . The apparatus according to claim 16 , wherein said controller is further configured to establish said data flow over an internet protocol.
23 . The apparatus according to claim 22 , wherein said internet protocol is an IP protocol.
24 . The apparatus according to claim 22 , wherein said internet protocol is a TCP/IP protocol or UDP/IP protocol.
25 . The apparatus according to claim 22 , wherein said internet protocol is any taken from the protocol group comprising: HTTP, HTTPS, WebSocket, NetworkPipes and Flash sockets.
26 . The apparatus according to claim 16 , wherein said controller is further configured to establish said data flow based on a passive acceptance.
27 . An operator terminal according to claim 19 comprising a memory and a controller, wherein said controller is configured to:
receive a selection of an additional object;
determine data regarding said additional object for injection in the data flow; and
display an updated shared visitor-specific copy of a web service.
28 . A method comprising:
identifying at least one visitor terminal accessing a web service;
initiating an assistance session;
generating a visitor-specific copy of said web service; and
sharing said visitor-specific copy between said at least one visitor terminal and an operator terminal.
29 . The method according to claim 28 , further comprising receiving additional data and injecting said additional data into said data flow thereby providing said visitor terminal with an updated visitor-specific copy of said web service.
30 . A computer readable storage medium encoded with instructions that, when executed on a processor, performs the method according to claim 28 .