IP Library › Granted Patent US 9,098,842
Granted Patent B2
US 9,098,842 · App. 13/406,197 · Granted Aug 4, 2015

Smart phone system and method

Inventors: Aruj Ahluwalia (Jersey City, NJ); Vernon Marshall (Montclair, NJ); Satish Thenthiruperai Narayanan (Phoenix, AZ); Andrew Roth (Scarsdale, NY); Xiongwen Rui (Scottsdale, AZ); Thomas K. Serge (Glendale, AZ)
Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
G06Q20/20G06Q20/325G06Q20/3227G06Q20/34G06Q20/385G06Q20/3821G06Q20/4012G06Q20/4016G06Q20/40145G06Q20/425
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Quick Facts
Patent No.
US 9,098,842
App. No.
13/406,197
Granted
Aug 4, 2015
Kind
B2
Abstract

A system and method for remediation, curing concerns, and transferring information associated with declined transactions is disclosed. The present disclosure generally relates to electronic commerce, and more particularly, to a system and method of validation and efficiency associated with electronic commerce.

Claims (27)

1. A method comprising:

receiving, by a computer based application configured for handling a declined transaction, a passively pushed message in response to and substantially in concert with the declined transaction via a merchant point of sale system;

selecting, by the computer based application, an option presented in the passively pushed message, wherein the option presented in the passively pushed message comprises providing payment on a transaction account, wherein the passively pushed message comprises a calculated minimum amount of information particular to the instant transaction to cure the declined transaction, wherein a transaction account holder transmits secure log-on information in order to make a payment to the transaction account; and

receiving, by the computer based application, a response to the selection of the option, wherein the response instructs the transaction account holder to retry the transaction, wherein the transaction is authorized based on a transaction processor receiving a communication indicating that the transaction account holder submitted a valid payment via the computer based application, in response to the option presented in the passively pushed message.

2. The method of claim 1 , further comprising downloading the computer based application.

3. The method of claim 1 , further comprising installing the computer based application on a mobile device.

4. The method of claim 1 , further comprising logging into the computer based application by a mobile device.

5. The method of claim 4 , wherein a unique device ID is associated with the mobile device of the transaction account holder by the transaction account issuer based on the digital fingerprint of the mobile device.

6. The method of claim 1 , wherein the transaction is authorized based on both the response by the transaction account holder to the received message indicating that the transaction is authorized and a digital fingerprint of a responding mobile device matching a stored digital fingerprint of the mobile device associated with the transaction account holder.

7. The method of claim 1 , wherein the passively pushed message is received by a mobile device.

8. The method of claim 1 , wherein the point of sale system is a virtual point of sale system.

9. The method of claim 1 , wherein the transaction is initiated via a mobile device of the transaction account holder.

10. The method of claim 1 , further comprising entering data, by the computer based application, to initiate a secure log-on to the application.

11. The method of claim 1 , wherein the transaction is authorized in response to the transaction account holder retrying the transaction.

12. The method of claim 1 , further comprising directly contacting, by the computer based application, a customer service representative via the mobile device in response to selection of an option to open a one click communication session.

13. The method of claim 1 , wherein the selected response is communicated to a processing system and the transaction is authorized in response to criteria being met.

14. The method of claim 13 , wherein the criteria comprises a mobile device ID matching a stored mobile device ID associated with the transaction account holder.

15. An article of manufacture including a non-transitory, tangible computer readable storage medium having instructions stored thereon that, in response to execution by a computer-based application configured for handling a declined transaction, cause the computer-based system to perform operations comprising:

receiving, by the application, a passively pushed message in response to and substantially in concert with the declined transaction via a merchant point of sale system, wherein the option presented in the passively pushed message comprises providing payment on a transaction account, wherein the passively pushed message comprises a calculated minimum amount of information particular to the instant transaction to cure the declined transaction;

selecting, by the application, an option presented in the passively pushed message, wherein a transaction account holder transmits secure log-on information in order to make a payment to the transaction account; and

receiving, by the application, a response to the selection of the option, wherein the response instructs the transaction account holder to retry the transaction, wherein the transaction is authorized based on a transaction processor receiving a communication indicating that the transaction account holder submitted a valid payment via the application, in response to the option presented in the passively pushed message.

16. A system comprising:

a processor configured for handling a declined transaction, wherein the processor is in communication with an application;

a tangible, non-transitory memory configured to communicate with the processor, the tangible, non-transitory memory having instructions stored thereon that, in response to execution by the processor, cause the processor to perform operations comprising:

receiving, by the processor via the application, a passively pushed message in response to and substantially in concert with the declined transaction via a merchant point of sale system;

selecting, by the processor, an option presented in the passively pushed message, wherein the option presented in the passively pushed message comprises providing payment on a transaction account, wherein the passively pushed message comprises a calculated minimum amount of information particular to the instant transaction to cure the declined transaction, wherein a transaction account holder transmits secure log-on information in order to make a payment to the transaction account; and

receiving, by the processor, a response to the selection of the option, wherein the response instructs the transaction account holder to retry the transaction, wherein the transaction is authorized based on a transaction processor receiving a communication indicating that the transaction account holder submitted a valid payment via the application, in response to the option presented in the passively pushed message.

Assignments (1)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 22, 2012
From: AHLUWALIA, ARUJ; MARSHALL, VERNON; NARAYANAN, SATISH THENTHIRUPERAI; ROTH, ANDREW; RUI, XIONGWEN; SERGE, THOMAS K.
To: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
Reel/Frame 027908/0432 →
Continuity (1)
Related Publication 20130226717A1 · Aug 29, 2013