Predicting a sales success probability score from a distance vector between speech of a customer and speech of an organization representative

1. A computerized method for sales optimization comprising:

receiving at a general purpose computer serving as a computer server a digital representation of a portion of an interaction between a customer and an organization representative, the portion of an interaction comprises a speech signal of the customer and a speech signal of the organization representative;

analyzing the speech signal of the organization representative;

analyzing the speech signal of the customer;

determining by the computer server a distance vector between the speech signal of the organization representative and the speech signal of the customer; and

predicting a sale success probability score for the captured speech signal portion.

2. The method according to claim 1 , further comprises applying a statistical model to the distance vector.

3. The method according to claim 2 , wherein said statistical model is created from distance vectors generated from features extracted from a group of interactions with a determination if there was a successful sale or not at each portion of each interaction.

4. The method according to claim 1 , analyzing, the speech signal of the customer comprises extracting prosodic features of the speech signal of the customer.

5. The method according to claim 1 , analyzing the speech signal of the organization representative comprises extracting prosodic features of the speech signal of the organization representative.

6. The method according to claim 1 , wherein analyzing the speech signal of the customer comprises performing speech recognition of the speech signal of the customer.

7. The method according to claim 1 , wherein analyzing the speech signal of the organization representative comprises performing speech recognition of the speech signal of the organization representative.

8. The method according to claim 1 , wherein the method is performed while the interaction is in progress.

9. The method according to claim 1 further comprising: storing the sale success probability score; predicting a second sale success probability score for the next portion of the interaction using the stored sale success probability scores.

10. The method according to claim 1 , further comprises issuing a sale recommendation signal based on the sale success probability score.

11. The method according to claim 10 , wherein the said sale recommendation signal is issued based on the second sale success probability score and/or speech recognition history and/or CRM data.

12. The method according to claim 1 , wherein analyzing the speech signal of the customer comprises automatically transcribing, the speech signal of the customer.

13. The method according to claim 1 , wherein analyzing the speech signal of the customer comprises automatically detecting keywords in the speech signal of the customer.

14. The method according to claim 1 , wherein analyzing the speech signal of the customer comprises automatically detecting emotions in the speech signal of the customer.

15. The method according to claim 1 , wherein analyzing the speech signal of the organization representative comprises automatically transcribing the speech signal of the organization representative.

16. The method according to claim 1 , wherein analyzing the speech signal of the organization representative comprises automatically detecting keywords in the speech signal of the organization representative.

17. The method according to claim 1 , wherein analyzing the speech signal of the organization representative comprises automatically detecting emotions in the speech signal of the organization representative.