Patent Assignment
Reel/Frame 040821/0818
Patent Security Agreement
Recorded: 2016-12-06
Pages: 44
Assignors
NICE LTD.
Executed: 2016-11-14
NICE SYSTEMS INC.
Executed: 2016-11-14
AC2 SOLUTIONS, INC.
Executed: 2016-11-14
ACTIMIZE LIMITED
Executed: 2016-11-14
INCONTACT, INC.
Executed: 2016-11-14
NEXIDIA, INC.
Executed: 2016-11-14
NICE SYSTEMS TECHNOLOGIES, INC.
Executed: 2016-11-14
Assignee
JPMORGAN CHASE BANK, N.A., AS ADMINISTRATIVE AGENT
10 S. DEARBORN ST., 7TH FLOOR, CHICAGO, ILLINOIS, 60603
Covered Properties
(266)
Data Logging System Employing M[NPLUS1] Redundancy
Patent:
5,937,029 →
Application:
08/691,307 →
Skills-Based Scheduling for Telephone Call Centers
Patent:
6,044,355 →
Application:
08/890,228 →
Monitoring System and Method
Patent:
6,615,193 →
Application:
09/064,290 →
Communication Management System for Computer Network-Based Telephones
Patent:
6,122,665 →
Application:
09/140,453 →
System and Method for Multi-Stage Data Logging
Patent:
6,775,372 →
Application:
09/324,459 →
System and Method for Integrating Call Record Information
Patent:
6,252,946 →
Application:
09/328,294 →
System and Method for Data Recording and Playback
Patent:
6,252,947 →
Application:
09/328,295 →
System and Method for Data Recording
Patent:
6,246,752 →
Application:
09/328,298 →
System and Method for Recording and Storing Telphone Call Information
Patent:
6,249,570 →
Application:
09/328,299 →
Method and System for Employee Work Scheduling
Patent:
7,058,589 →
Application:
09/465,690 →
Telephone Call Monitoring System
Patent:
6,542,602 →
Application:
09/503,479 →
Method and System for Skills-Based Planning and Scheduling in a Workforce Contact Center Environment
Patent:
6,970,829 →
Application:
09/504,330 →
Integration of Data Processing Systems
Patent:
6,694,374 →
Application:
09/672,828 →
Performance Management System
Patent:
7,848,947 →
Application:
09/672,829 →
Method and System for Providing Performance Statistics to Agents
Phonetic Searching
Patent:
7,263,484 →
Application:
09/799,385 →
System and Method for Data Recording and Playback
System and Method for Integrating Call Record Information
System and Method for Data Recording
System and Method for Recording and Storing Telephone Call Information
Method for Forecasting and Managing Multimedia Contacts
Relational Text Index Creation and Searching
Patent:
7,171,349 →
Application:
09/927,916 →
System and Method for Analyzing and Utilizing Data, by Executing Complex Analytical Models in Real Time
Digital Recording of Ip Based Distributed Switching Platform
System and Method for Visual Application Development Without Programming
Method and Apparatus for Quality Assurance in a Multimedia Communications Environment
Telephone Call Monitoring System
Transcript Alignment
Patent:
7,231,351 →
Application:
10/384,273 →
Method and System for Monitoring and Recording Voice from Circuit-Switched via a Packet-Switched Network
System and Method for Capturing Analyzing and Recording Screen Events
Apparatus and Method for Audio Content Analysis, Marking and Summing
Method Apparatus and System for Capturing and Analyzing Interaction Based Content
Method and Apparatus for Internal and External Monitoring of a Transportation Vehicle
Apparatus and Method for Multimedia Content Based Manipulation
Apparatus, system and method for dispute resolution, regulation compliance and quality management in financial institutions
Spoken Word Spotting Queries
Method and Apparatus for Segmentation of Audio Interactions
Contact Center Scheduling Using Integer Programming
Patent:
7,725,339 →
Application:
10/614,483 →
Apparatus and Method for Event-Driven Content Analysis
Content-Based Storage Management
Advanced Quality Management and Recording Solutions for Walk-in Environments
Comparing Events in Word Spotting
Patent:
8,170,873 →
Application:
10/897,056 →
Word Spotting Score Normalization
Patent:
7,650,282 →
Application:
10/897,155 →
Digital Recording of Ip Based Distributed Switching Platform
Method for Forwarding and Storing Session Packets According to Preset and /or Dynamic Rules
Method for Storing on a Computer Network a Portion of a Communication Session Between a Packet Source and a Packet Destination
Method for Extracting a Computer Network-Based Telephone Session Performed Through a Computer Network
Method for Restoring a Portion of a Communication Session Transmitted Over a Computer Network
Acquisition and Application of Contextual Role Knowledge for Coreference Resolution
Method and Apparatus for Speaker Spotting
Apparatus and Method for Audio Analysis
Communication Management System for Computer Network-Based Telephones
Method and Apparatus for Fraud Detection
System and Method for Improving the Accuracy of Audio Searching
Phonetic Searching
Patent:
7,324,939 →
Application:
11/341,311 →
Third Party Recording of Data Transferred Using the Ip Protocol
Automatic speech analysis
Temporal Extent Considerations in Reporting on Facts Organized as a Dimensionally-Modeled Fact Collection
System and Methods for Forecasting Time Series with Multiple Seasonal Patterns
Patent:
7,987,106 →
Application:
11/446,711 →
Voice Over Ip Capturing
Method for Forecasting and Managing Multimedia Contacts
Voice Over Ip Forwarding
Method and Apparatus for Large Population Speaker Identification in Telephone Interactions
Reporting on Facts Relative to a Specified Dimensional Coordinate Constraint
Proactive System and Method for Monitoring and Guidance of Call Center Agent
Phonetic Searching
Patent:
7,475,065 →
Application:
11/609,127 →
Phonetic Searching
Patent:
7,313,521 →
Application:
11/609,138 →
Phonetic Searching
Patent:
7,406,415 →
Application:
11/609,146 →
Method and System for Automatic Quality Evaluation
Disambiguation with Respect to Multi-Grained Dimension Coordinates
Branch Ip Recording
Method and System for Laughter Detection
Method and System for Providing Performance Statistics to Agents
Method and Apparatus for Generic Analytics
Wordspotting System
Workforce management system with fairness scheduling
Application:
11/757,794 →
Publication:
US 2008/0300953
Transcript Alignment
Adaptive, Self-Learning Optimization Module for Rule-Based Customer Interaction Systems
Method, System and Apparatus for Reliably Transmitting Packets of an Unreliable Protocol
Temporally-Aware Evaluative Score
Providing Work, Training, and Incentives to Company Representatives in Contact Handling Systems
Method and Apparatus for Quality Assurance in a Multimedia Communications Environment
System and Method for Transferring Interaction Metadata Messages Over Communication Services
Method and Apparatus for Fast Search in Call-Center Monitoring
Routing Incipient Transactions Based on Experiential Data
System and Method for Forwarding a Session Based on a Recording Capacity
Multiresolution Searching
Method and System for Utilizing Information for Efficient Recording Solutions in a Complex Multi-Media Recording Environment
Method and System for Monitoring and Recording Voice from Circuit-Switched Switches via a Packet-Switched Network
Method and Apparatus for Fraud Detection
Assessment of risk associated with doing business with a party
Application:
12/079,717 →
Publication:
US 2009/0248465
Method and System for Centralized Recording in a Distributed Environment
Method and Apparatus for Predicting Customer Churn
Session Board Controller Based Post Call Routing for Customer Feedback Application
Broad-Based Incremental Training Sessions for Company Representatives in Contact Handling Systems
Rapid Deployment of Training for Company Representatives in Contact Handling Systems
Real-Time Performance Based Incentives for Company Representatives in Contact Handling Systems
Enhancing Analysis of Test Key Phrases from Acoustic Sources with Key Phrase Training Models
Method for Forecasting and Managing Multimedia Contacts
Consistent User Experience in Information Retrieval Systems
Keyword Spotting Using a Phoneme-Sequence Index
Method and Apparatus for Interaction or Discourse Analytics
Contact Handling Systems Including Automated Return Contact Response Reminders
Method and Apparatus for Visualization of Interaction Categorization
Methods and Apparatus for Language Identification
Call Center Analytical System Having Real Time Capabilities
Phonetic Searching
Method for Forwarding and Storing Session Packets According to Preset and/or Dynamic Rules
Word Spotting False Alarm Phrases
Apparatus and Method for Fraud Prevention
System and Method for Recording and Distributing Customer Interactions
Apparatus, System, and Method for Automated Call Initiation
Methods and Apparatus for Deep Interaction Analysis
Multimedia Access
Application:
12/429,218 →
Publication:
US 2010/0274667
Method and System for Linking Interactions
Application:
12/485,180 →
Publication:
US 2010/0318400
Enhancing Call Center Performance
System and Method for Skills-Based Staffing and Scheduling
Patent:
8,612,272 →
Application:
12/584,210 →
Augmented Characterization for Speech Recognition
Workforce management system for forecasting and scheduling work items that cross intervals
Application:
12/636,804 →
Publication:
US 2011/0145032
Iterative scheduling and campaign management
Peer-To-Peer Telephony Recording
Content-Based Storage Management
Method and Apparatus for Detection of Sentiment in Automated Transcriptions
Apparatus, System, and Method for Automated Call Initiation
Method for Speaker Source Classification
Method and System for Reconstructing a Session by Integrating Metadata and Data of a Session
Methods and Apparatus for Real-Time Interaction Analysis in Call Centers
Enterprise Speech Intelligence Analysis
Real-Time Agent Assistance
Method and System for Routing Text Based Interactions
Multi-Tiered Media Services for Globally Interconnecting Businesses and Customers
System and Method for Recording Communication Interaction Over a Mobile Device
Restoration of a Caller to a Previous Place in an on-Hold Queue
Method and Apparatus for Large Vocabulary Continuous Speech Recognition Using a Hybrid Phoneme-Word Lattice
Reporting on Facts Relative to a Specified Dimensional Coordinate Constraint
Method and System for Secure Data Collection and Distribution
Multi-Tiered Media Services Using Cloud Computing for Globally Interconnecting Business and Customers
System and Method for Capturing Analyzing and Recording Screen Events
Method of Storing and Analysing Data Produced from Interactions Between External Agents and a System
System and Method for Managing a Customer Service Session
Temporally-Aware Evaluative Score
System and Method for Flexible Speech to Text Search Mechanism
Method and Apparatus for Automatic Correlation of Multi-Channel Interactions
System and Method for Assisting an Agent in a Contact Center
Method for Agent Scheduling for Revenue and Service Channels in a Skills-Based Routing Environment
Patent:
8,577,706 →
Application:
13/068,274 →
Compressed Phonetic Representation
Transcription System
Method, Apparatus and System for Capturing and Analyzing Interaction Based Content
Reporting on Facts Relative to a Specified Dimensional Coordinate Constraint
Method and Apparatus for Temporal Speech Scoring
System and Method for Integrated Supply Chain and Contact Center Management
Patent:
8,332,249 →
Application:
13/135,562 →
Activity Recording of Contact Handling System Agents
Speech Signal Similarity
Insider Trading Detection
Application:
13/279,628 →
Publication:
US 2013/0103561
Application usage and process monitoring in an enterprise environment
Application:
13/282,047 →
Publication:
US 2013/0110588
Query Generation Using Text and Audio
System and Method for Real-Time Customized Agent Training
Systems and Methods of Introducing Beneficial Communication Latency in Contact Handling Systems
System and Method for Tracking Web Interactions with Real Time Analytics
System and Method for Developing and Testing Logic in a Mock-Up Environment
Application usage and process monitoring in an enterprise environment having agent session recording for process definition
Business Rules Engine with Dynamically Addressable Facts
Patent:
8,856,058 →
Application:
13/343,611 →
Systems and Methods of Parallel Media Communication in Contact Handling Systems
Systems and Methods of Controlling Confidential Communication in Contact Handling Systems
Systems and Methods of Serial Media Communication in Contact Handling Systems
Systems and Methods of Using Machine Translation in Contact Handling Systems
Systems and Methods of Contact Monitoring
Systems and Methods of Supervising Contacts
Patent:
8,396,205 →
Application:
13/348,462 →
Systems and Method for Correlating Transaction Events
Application:
13/349,648 →
Publication:
US 2013/0185191
System and Methods for Evaluating Feature Opinions for Products, Services, and Entities
System and Method for Resolving Customer Communications
Method and Apparatus for Transaction Verification
Patent:
8,438,089 →
Application:
13/408,473 →
System and Method for Identifying Customers in Social Media
System and Method for Real-Time Speaker Segmentation of Audio Interactions
Proactive System and Method for Monitoring and Guidance of Call Center Agent
Method and System for Automatic Domain Adaptation in Speech Recognition Applications
Apparatus, System, and Method for Automated Call Initiation
Adaptive, Self-Learning Optimization Module for Rule-Based Customer Interaction Systems
Speaker Adaptation
System and Method for Determining a Risk Root Cause
Real-Time Adaptive Binning
Real-Time Adaptive Binning Through Partition Modification
Predicting a Sales Success Probability Score from a Distance Vector Between Speech of a Customer and Speech of an Organization Representative
Distributed Scalable Incrementally Updated Models in Decisioning Systems
System and Method for Recording and Distributing Customer Interactions
Language Transcription
Application:
13/564,112 →
Publication:
US 2013/0035936
Method and Apparatus for Enhanced Phonetic Indexing and Search
Transcript Re-Sync
Method and System for Fraud Risk Estimation Based on Social Media Information
Application:
13/605,142 →
Publication:
US 2014/0067656
Online Asynchronous Reinforcement Learning from Concurrent Customer Histories
Online Asynchronous Reinforcement Learning from Concurrent Customer Histories
Online Temporal Difference Learning from Incomplete Customer Interaction Histories
Method and Apparatus for Detection and Analysis of First Contact Resolution Failures
System and Method for Engaging a Mobile Device
Application:
13/685,034 →
Publication:
US 2014/0149488
System and Method for Real-Time Process Management
Method and Apparatus for Trade Interaction Chain Reconstruction
Peer-To-Peer Telephony Recording
Method and Apparatus for Real Time Emotion Detection in Audio Interactions
System and Method for Interoperability Between Flex Applications and .Net Applications
System and Method for Distributed Categorization
Method and Apparatus for Fail-Safe Control of Recordings
Spotting and Filtering Multimedia
Application:
13/863,700 →
Publication:
US 2014/0310000
Seamless Authentication and Enrollment
System and Method for Generating Metadata for a Recorded Session
Telephony Systems Using Cloud Computing for Interconnecting Businesses and Customers
Prediction Interactive Vocla Response
Management of Task Allocation in a Multi-Core Processing System
System and Method for Webpage Analysis
Method and Apparatus for Expansion of Search Queries on Large Vocabulary Continuous Speech Recognition Transcripts
Distributed and Open Schema Interactions Management System and Method
Apparatus, System, and Method for Automated Call Initiation
System and Method for Financial Risk Assessment
Application:
14/053,791 →
Publication:
US 2015/0106154
System and Method for Database Flow Management
System and Method for Real-Time Customized Agent Training
Distributed Scalable Incrementally Updated Models in Decisioning Systems
Call Recording with Interaction Metadata Correlation
Supplementary Media Validation System
System and Method for Contact Center Agent Guidance with Feedback
Application:
14/184,728 →
Publication:
US 2015/0235159
Persistency Free Architecture
Text-Based Unsupervised Learning of Language Models
Application:
14/198,600 →
Publication:
US 2015/0254233
System and Method for Interoperability Between an Embedded Activex Control and an External Application
Patent:
9,098,361 →
Application:
14/219,033 →
Language Model Adaptation Based on Filtered Data
System and Automated Method for Configuring a Predictive Model and Deploying It on a Target Platform
Spare Resource Election in a Computing System
System and Method for Recording and Reporting Compliance Data
Application:
14/267,638 →
Publication:
US 2015/0271330
Structured Storage Management for Interactions Recording
Application:
14/277,833 →
Publication:
US 2015/0334234
Language Model Adaptation for Specific Texts
System and Method for Automated Analysis of Data to Populate Natural Language Description of Data Relationships
Systems and Methods for Data Synchronization Management Between Call Centers and Crm Systems
Agent Evaluation System
Script Compliance in Spoken Documents Based on Number of Words Between Key Terms
System and Method for Distributed Rule-Based Sequencing Engine
Out of Vocabulary Pattern Learning
Online Temporal Difference Learning from Incomplete Customer Interaction Histories
User-Aided Adaptation of a Phonetic Dictionary
Systems and Methods for Response Rate Determination and Offer Selection
Method and System for Behavioral and Risk Prediction in Networks Using Automatic Feature Generation and Selection Using Network Topologies
Patent:
9,294,497 →
Application:
14/584,209 →
Communication Aggregation
Patent:
9,106,724 →
Application:
14/585,622 →
Method and System for Speech Detection
Device, System and Method for Summarizing Agreements
Determination of Prominent Phrases in Multi-Channel Interactions by Multi-Feature Evaluations
Audio Recording Triage System
Transaction Tracking and Display
Concurrent Recordings of Telephonic Interactions
Patent:
9,369,570 →
Application:
14/714,374 →
System and Method for Agent Scheduling Using Mixed Integer Linear Programming
Patent:
10,970,682 →
Application:
14/730,359 →
System and Method for Automatic Language Model Generation
System and Method for Automatic Language Model Selection
System and Method for Voice Print Generation
Media Asset Management
Systems and Methods for Reward Prediction and Offer Selection
Call Recording with Screen and Audio Correlation
Patent:
9,479,727 →
Application:
14/799,695 →
Systems and Methods for Offer Selection and Reward Distribution Learning
Application:
14/829,695 →
Publication:
US 2016/0292706
Customer Journey Management
Bettering Scores of Spoken Phrase Spotting
System and Method for Phonetic Search Over Speech Recordings
Analyzing and Automating Work-Flow in a Computerized User-Interface
Application:
14/936,702 →
Publication:
US 2017/0132052
Contact Center Load Forecasting
System and Method for Text Normalization in Noisy Channels
System and Method for Sentiment Lexicon Expansion
Authentication of Users of Self Service Channels
Automated Call Classification
System and Method for Resolving User Identification
System and Method for Detecting Screen Connectivity Monitoring Application Malfunctions
Quality-Dependent Playback of Recordings
System and Method for Generating Phrase Based Categories of Interactions
System and Method for Automated Root Cause Investigation
Related Assignments
(10)
Other recorded transfers of the patents in this record — the chain of ownership.
Security Agreement
Oct 19, 2010
From: NEXIDIA INC.; NEXIDIA FEDERAL SOLUTIONS, INC., A DELAWARE CORPORATION
To: RBC BANK (USA)
Reel/Frame 025178/0469 →
Release of Security Interest
Dec 9, 2010
From: WHITE OAK GLOBAL ADVISORS, LLC
To: NEXIDIA INC.
Reel/Frame 025487/0642 →
Change of Name
Jan 9, 2013
From: IEX CORPORATION
To: NICE SYSTEMS TECHNOLOGIES INC.
Reel/Frame 029591/0641 →
Change of Name
Jan 13, 2013
From: IEX CORPORATION
To: NICE SYSTEMS TECHNOLOGIES INC.
Reel/Frame 029617/0886 →
Release of Security Interest
Feb 14, 2013
From: PNC BANK, NATIONAL ASSOCIATION, SUCCESSOR IN INTEREST TO RBC CENTURA BANK (USA)
To: NEXIDIA INC.; NEXIDIA FEDERAL SOLUTIONS, INC.
Reel/Frame 029814/0688 →
Security Agreement
Feb 18, 2013
From: NEXIDIA INC.
To: COMERICA BANK, A TEXAS BANKING ASSOCIATION
Reel/Frame 029823/0829 →
Change of Name
Oct 18, 2016
From: NICE-SYSTEMS LTD.
To: NICE LTD.
Reel/Frame 040391/0483 →
Merger
Oct 12, 2017
From: ATTENSITY CORPORATION
To: ATTENSITY CORPORATION
Reel/Frame 043850/0095 →
Assignment of Assignor's Interest
Oct 12, 2017
From: ATTENSITY AMERICAS, INC.
To: INCONTACT, INC.
Reel/Frame 043850/0054 →
Corrective Assignment to Correct the Address of Assignee Previously Recorded on Reel 043850 Frame 0095. Assignor(S) Hereby Confirms the Merger.
Jun 27, 2018
From: ATTENSITY CORPORATION
To: ATTENSITY CORPORATION
Reel/Frame 046452/0299 →