Quality-dependent playback of recordings
Responsive to concurrently recording on a plurality of recorders a telephonic interaction constructing a plurality of playlists, and according to faults identified while recording the plurality of playlists evaluating a quantitative quality score for each playlist in the plurality of playlists and presenting the playlists in a prioritized order according to the scores thereof.
1. A method for quality-dependent playback of recorded playlists, comprising:
on a plurality of recorders constructed and configured to record telephonic interactions and identify faults occurring therein—concurrently recording a telephonic interaction provided by a PBX (Private Branch Exchange) under a control of a computerized apparatus, thus recording and constructing in a storage device a plurality of playlists, comprising recordings of the telephonic interaction, along with the identified faults in the recordings of the playlists, wherein the plurality of recorders produce parallel recordings of the telephonic interaction;
using a processor in the computerized apparatus, subsequent to completing the telephonic interaction, evaluating for each playlist in the plurality of playlists a quantitative quality score according to the identified faults of each of the playlists, thus reflecting by each score the quality of each playlist in the plurality of playlists;
prioritizing the playlists according to the scores thereof; and
using a sounding component coupled to the computerized apparatus, sounding the playlists in a prioritized order, thus sounding the contents of the telephonic interaction to a certain degree of fidelity.
2. The method according to claim 1 , wherein evaluating the quantitative quality score is constructed by a weighted combination of quantifications of faults.
3. The method according to claim 2 , wherein the weights are determined experimentally.
4. The method according to claim 1 , wherein presenting the playlists comprises displaying the playlists in a prioritized order, thus facilitating for a user to select playlists according to the evaluated quality thereof.
5. A computerized system for quality-dependent playback of recorded playlists, comprising:
a PBX (Private Branch Exchange) for providing a telephonic interaction;
a CTI apparatus (Computer Telephony Integration apparatus) interfacing with the PBX for telephonic call flow control;
a plurality of recorders configured to record the telephonic interaction, wherein the plurality of recorders produce parallel recordings of the telephonic interaction;
a computerized apparatus as a controller interfacing with the CTI and configured to control the operations of the plurality of recorders and further configured to obtain information about the progress of and occurrences in die telephonic interaction;
a storage device linkable with the plurality of recorders and the controller for storing playlists, comprising recordings of the telephonic interaction, and information related to the progress of and occurrences in the telephonic interaction;
a processor configured to evaluate, subsequent to completing the telephonic interaction, the qualities of the stored playlists and to assign scores of qualities to each playlist and further to prioritize the playlists according to the scores thereof; and
a sounding component coupled to the computerized apparatus for sounding the playlists in a prioritized order, thus sounding the contents of the telephonic interaction to a certain degree of fidelity.
6. The method according to claim 1 , wherein the quantitative quality score is evaluated using a formula based on parameters selected from the group consisting of a number of errors, a packet loss, and a recording duration.
7. The computerized system according to claim 5 , wherein the processor is configured to evaluate the quality of the stored playlists by a weighted combination contributions of faults in the playlists.
8. The computerized system according to claim 7 , wherein the weights are determined experimentally.
9. The computerized system according to claim 5 , wherein the processor is configured to present the playlists by displaying the playlists in a prioritized order, thus facilitating for a user to select playlists according to the evaluated quality thereof.
10. The computerized system according to claim 5 , wherein the processor is configured to assign scores of qualities to each playlist using a formula based on parameters selected from the group consisting of a number of errors, a packet loss, and a recording duration.