Voice message exchange
Disclosed is a voice message exchange system and method for improving communication between an inmate and a third party by enabling the inmate to leave a message when a call is not answered and further allowing the third party who receives the message to reply with a message to the inmate. Additionally, outside parties that meet the institution's requirements can leave messages for inmates at any time. The present invention can be used as an add-on to legacy inmate call management systems or incorporated internally into an inmate call management system. The system also provides monitoring, controlling, recording, and billing means.
1. A computer implemented method for regulating unanswered phone calls placed by a registered user of a phone system serving a secured premises, comprising:
verifying whether a unique access identifier provided by the registered user of the phone system is authorized to place a phone call to a destination associated with a phone number entered by the registered user;
attempting to connect the phone call to an end user associated with the authorized destination for the phone number entered by the registered user;
recording a message provided by the registered user of the phone system for the end user associated with the authorized destination for the phone number entered by the registered user when an attempt to connect the phone call to the end user fails;
storing the recorded message provided by the registered user in a site server located within a telecom platform that supports the secure premises;
dialing the phone number entered by the registered user based on periodic intervals until the phone call is connected to the end user;
playing the recorded message provided by the registered user that is retrieved from the site server for the end user when the phone call is connected to the end user; and
billing an account associated with the unique access identifier provided by the registered user when the recorded message provided by the registered user is played for the end user.
2. The computer implemented method of claim 1 , further comprising:
monitoring the recorded message provided by the registered user for acceptable content;
storing the message provided by the registered user in the site server located within the telecom platform that supports the secure premises when the recorded message provided by the registered user includes acceptable content; and
rejecting the message provided by the registered user from being stored in the site server located within the telecom platform that supports the secure premises when the recorded message provided by the registered user includes unacceptable content.
3. The computer implemented method of claim 1 , wherein the playing comprises:
requesting the end user to provide a unique access identifier associated with the end user;
verifying whether the unique access identifier provided by the end user is authorized to receive the recorded message provided by the registered user; and
playing the recorded message provided by the registered user that is retrieved from the site server for the end user when the unique access identifier provided by the end user is verified.
4. The computer implemented method of claim 1 , further comprising:
recording a message provided by the end user for the registered user when the phone call is connected to the end user;
storing the message provided by the end user in the site server located within the telecom platform that supports the secure premises;
playing the recorded message provided by the end user that is retrieved from the site server for the end user when the unique access identifier is provided by the registered user is verified; and
billing an account associated with the unique access identifier provided by the end user when the recorded message provided by the end user is played for the registered user.
5. The computer implemented method of claim 4 , wherein the recording comprises:
requesting the end user to provide the unique access identifier associated with the end user;
verifying whether the unique access identifier provided by the end user is authorized to provide the recorded message to the registered user; and
recording the message provided by the end user when the unique access identifier provided by the end user is verified.
6. The computer implemented method of claim 4 , further comprising:
notifying the registered user when the message provided by the end user is recorded.
7. The computer implemented method of claim 1 , wherein the dialing comprises:
automatically dialing the phone number entered by the registered user based on periodic intervals until a quantity of failed attempts to connect the phone call to the end user exceeds a threshold.
8. The computer implemented method of claim 7 , wherein the playing comprises:
playing the recorded message provided by the registered user that is retrieved from the site server for the end user when the telecom platform is accessed by the end user after the quantity of failed attempts to connect the phone call to the end user exceeds the threshold.
9. The computer implemented method of claim 1 , wherein the billing comprises:
billing the account associated with the unique access identifier provided by the registered user when the recorded message provided by the registered user is played for the end user based on a length of the recorded message.
10. The computer implemented method of claim 4 , wherein the billing comprises:
billing the account associated with the unique access identifier provided by the end user when the recorded message provided by the end user is played for the registered user based on a length of the recorded message.
11. A system for regulating unanswered phone calls placed by a registered user of a phone system serving a secured premises, comprising:
a site platform configured to:
verify whether a unique access identifier provided by the registered user of the phone system is authorized to place a phone call to a destination associated with a phone number entered by the registered user,
attempt to connect the phone call to an end user associated with the authorized destination for the phone number entered by the registered user,
dial the phone number entered by the registered user based on periodic intervals until the phone call is connected to the end user,
play a recorded message provided by the registered user for the end user when the phone call is connected to the end user, and
bill an account associated with the unique access identifier provided by the registered user when the recorded message provided by the registered user is played for the end user;
a recorder configured to record a message provided by the registered user of the phone system for the end user associated with the authorized destination for the phone number entered by the registered user when an attempt to connect the phone call to the end user fails; and
a site server configured to store the recorded message provided by the registered user.
12. The system claim 11 , wherein the site platform is further configured to:
monitor the recorded message provided by the registered user for acceptable content;
allow the message provided by the registered user to be stored in the site server when the recorded message provided by the registered user includes acceptable content; and
reject the message provided by the registered user from being stored in the site server when the recorded message provided by the registered user includes unacceptable content.
13. The system of claim 11 , wherein the site platform is further configured to:
request the end user to provide a unique access identifier associated with the end user;
verify whether the unique access identifier provided by the end user is authorized to receive the recorded message provided by the registered user; and
play the recorded message provided by the registered user that is retrieved from the site server for the end user when the unique access identifier provided by the end user is verified.
14. The system of claim 11 , wherein the site platform is further configured to:
allow a message provided by the end user for the registered user to be recorded when the phone call is connected to the end user;
allow a message provided by the end user to be stored in the site server;
play the recorded message provided by the end user that is retrieved from the site server for the end user when the unique access identifier is provided by the registered user is verified; and
bill an account associated with the unique access identifier provided by the end user when the recorded message provided by the end user is played for the registered user.
15. The system of claim 14 , wherein site platform is further configured to:
request the end user to provide the unique access identifier associated with the end user;
verify whether the unique access identifier provided by the end user is authorized to provide the recorded message to the registered user; and
allow the message provided by the end user to be recorded by the recorder when the unique access identifier provided by the end user is verified.
16. The system claim 14 , wherein the site platform is further configured to:
notify the registered user when the message provided by the end user is recorded by the recorder.
17. The system of claim 11 , wherein site platform is further configured to:
automatically dial the phone number entered by the registered user based on periodic intervals until a quantity of failed attempts to connect the phone call to the end user exceeds a threshold.
18. The system of claim 17 , wherein the site platform is further configured to:
play the recorded message provided by the registered user that is retrieved from the site server for the end user when the site platform is accessed by the end user after the quantity of failed attempts to connect the phone call to the end user exceeds the threshold.
19. The system of claim 11 , wherein the site platform is further configured to:
bill the account associated with the unique access identifier provided by the registered user when the recorded message provided by the registered user is played for the end user based on a length of the recorded message.
20. The system of claim 14 , wherein the site platform is further configured to:
bill the account associated with the unique access identifier provided by the end user when the recorded message provided by the end user is played for the registered user based on a length of the recorded message.