System and method for improved remote deposit image handling
Improved systems and methods for detecting and correcting image errors and risks in remote deposit systems during an in-line or in-process troubleshooting session are disclosed. Various embodiments include systems for displaying remote deposit session data to a support technician with links for invoking an image display or image editor user interface during a troubleshooting session. The links can be included in one or more individual remote deposit session events, records, or tasks, such as check image uploads and bi-tonalization events. The image editor can be used to manually or automatically correct any detected errors or flaws in uploaded or processed deposit document images. The corrected check images can be then be stored and used to complete or reprocess a remote deposit.
1. A method comprising:
receiving, in a computer system, a request for data associated with a particular remote deposit session from a user during a troubleshooting session;
retrieving, in the computer system, in response to the request, remote deposit session data associated with the particular remote deposit session from a data store;
displaying, on a display device of the computer system, a first user interface comprising the remote deposit session data and embedded controls;
receiving, in the computer system, through the embedded controls, a request for a deposit document image associated with the remote deposit session data;
retrieving, in the computer system, in response to the request for the deposit document image, deposit document image data from the data store;
displaying, on the display device, the deposit document image based on the deposit document image data in a second user interface, wherein the second user interface comprises image editing controls;
editing, in the computer system, in response to input received through the image editing controls, the deposit document image to create an edited deposit document image;
saving the edited deposit document image as edited deposit document image data to the data store; and
processing, in the computer system, the edited deposit document image data.
2. The method of claim 1 wherein the deposit document image data comprises data received from a remote capture device during the remote deposit session.
3. The method of claim 1 wherein the deposit document image data comprises an error that prevents completion of the remote deposit session.
4. The method of claim 1 wherein processing the edited deposit document image data comprises determining deposit information from the edited deposit document image data.
5. The method of claim 4 wherein determining deposit information from the edited deposit document image data comprises performing an optical character recognition (OCR) function on the edited deposit document image data.
6. The method of claim 1 wherein the second user interface further comprises controls for accessing a related deposit document image associated with the remote deposit session data.
7. A method of claim 6 wherein the deposit document image comprises an image of a first side of a deposit document associated with the particular remote deposit session or a second side of the deposit document.
8. A non-transitory computer readable medium comprising:
computer readable code that when executed on a processor of a computer system causes the processor to receive a request for data associated with a particular remote deposit session from a user during a troubleshooting session, retrieve, in response to the request, remote deposit session data associated with the particular remote deposit session from a data store, display, on a display device of the computer system, a first user interface comprising the remote deposit session data and embedded controls, receive, through the embedded controls, a request for a deposit document image associated with the remote deposit session data, retrieve, in response to the request for the deposit document image, deposit document image data from the data store, display, on the display device, the deposit document image based on the deposit document image data in a second user interface, wherein the second user interface comprises image editing controls, editing, in response to input received through the image editing controls, the deposit document image to create an edited deposit document image, save the edited deposit document image as edited deposit document image data to the data store, and process, the edited deposit document image data, in the computer system, in response to embedded controls of the first user interface.
9. The non-transitory computer readable medium of claim 8 wherein the deposit document image data comprises data received from a remote capture device during the remote deposit session.
10. The non-transitory computer readable medium of claim 8 wherein the deposit document image data comprises an error that prevents completion of the remote deposit session.
11. The non-transitory computer readable medium of claim 8 wherein the computer readable code that causes the processor to process the edited deposit document image data further comprises computer readable code to cause the processor to determine deposit information from the edited deposit document image data.
12. The non-transitory computer readable medium of claim 11 wherein the computer readable code that causes the processor to determine deposit information from the edited deposit document image data comprises computer readable code that causes the processor to perform an optical character recognition (OCR) function on the edited deposit document image data.
13. The non-transitory computer readable medium of claim 8 wherein the second user interface further comprises controls for accessing a related deposit document image associated with the remote deposit session data.
14. The non-transitory computer readable medium of claim 13 wherein the related deposit document image comprises an image of a first side of a deposit document associated with the particular remote deposit session or a second side of the deposit document.
15. A system comprising:
a deposit data verifier;
a deposit image editor coupled to deposit data verifier; and
a deposit event data store coupled to the deposit data verifier and the deposit image editor,
wherein the deposit data verifier receives a request for data associated with a particular remote deposit session from a user during a troubleshooting session, retrieves, in response to the request, remote deposit session data associated with the particular remote deposit session from a deposit event data store, displays, on a display device, a first user interface comprising the remote deposit session data and embedded controls, receives, through the embedded controls, a request for a deposit document image associated with the remote deposit session data, retrieves, in response to the request for the deposit document image, deposit document image data from the deposit event data store, and displays, on the display device, the deposit document image based on the deposit document image data in a second user interface,
wherein the second user interface comprises image editing controls, and
wherein the deposit image editor, in response to input received through the image editing controls, edits the deposit document image to create an edited deposit document image, saves the edited deposit document image as edited deposit document image data to the deposit event data store,
wherein the deposit data verifier processes the edited deposit document image data, in response to embedded controls of the first user interface.
16. The system of claim 15 wherein the deposit document image data comprises data received from a remote capture device during the remote deposit session.
17. The system of claim 15 wherein the deposit document image data comprises an error that prevents completion of the remote deposit session.
18. The system of claim 15 wherein the deposit data verifier determines deposit information from the edited deposit document image data.
19. The system of claim 15 wherein the second user interface further comprises controls for accessing a related deposit document image associated with the remote deposit session data.
20. A system of claim 19 wherein the related deposit document image comprises an image of a first side of a deposit document associated with the particular remote deposit session or a second side of the deposit document.