System for processing recorded messages
A system that incorporates teachings of the present disclosure may include, for example, a network element operating in a communication system having a controller element to receive from an initiating party a message directed to a subscriber of the communication system, receive from the subscriber a request to present the message, identify the initiating party supplying the message, transmit the identity of the initiating party to a telephone number mapping (ENUM) system with a request for a communication ID of a presence system that monitors the initiating party, transmit to the presence system according to the communication ID a Session Initiation Protocol (SIP) SUBSCRIBE message requesting presence information of the initiating party, and present the subscriber one or more options to communicate with the initiating party according to the presence information received in a SIP NOTIFY message supplied by the presence system. Additional embodiments are disclosed.
1. A non-transitory computer-readable storage medium having program instructions stored thereon, which, when executed by a processor, cause the processor to perform operations comprising:
retrieving a recorded message submitted by an initiating party using a first communication device;
obtaining a callback number from the recorded message; transmitting to a presence system not associated with the initiating party a request for presence information of the initiating party based on the callback number;
receiving presence information indicating a second communication device associated with the initiating party at a current location;
comparing the callback number to the presence information to determine if the callback number is associated with the second communication device;
in response to determining that the callback number is associated with the second communication device, presenting the recorded message to a subscriber; and
in response to determining that the callback number is not associated with the second communication device, providing to the subscriber an option to establish a communication session between the subscriber and the initiating party via the second communication device.
2. The non-transitory computer-readable storage medium of claim 1 , the operations further comprising:
using a voice recognition technique to obtain the callback number from the recorded message.
3. The non-transitory computer-readable storage medium of claim 1 , wherein the recorded message comprises one among an email message and a voicemail message.
4. The non-transitory computer-readable storage medium of claim 1 , the operations further comprising:
identifying the initiating party according to a callback identifier included in the recorded message.
5. The non-transitory computer-readable storage medium of claim 4 , wherein the callback identifier comprises one among a caller identifier, an email address, and a Session Initiation Protocol Uniform Resource Identifier.
6. The non-transitory computer-readable storage medium of claim 1 , the operations further comprising:
establishing the communication session between the subscriber and the initiating party via the second communication device, in response to a selection of the option.
7. A method of managing messages in a communications system, the method comprising:
retrieving a recorded message submitted by an initiating party using a first communication device;
obtaining a callback number from the recorded message;
transmitting to a presence system not associated with the initiating party a request for presence information of the initiating party based on the callback number;
receiving presence information indicating a second communication device associated with the initiating party at a current location;
comparing the callback number to the presence information to determine if the callback number is associated with the second communication device; and
in response to determining that the callback number is associated with the second communication device, presenting the recorded message to a subscriber; and
in response to determining that the callback number is not associated with the second communication device, providing to the subscriber an option to establish a communication session between the subscriber and the initiating party via the second communication device.
8. The method of claim 7 , further comprising:
using a voice recognition technique to obtain the callback number from the recorded message.
9. The method of claim 7 , wherein the recorded message comprises one among an email message and a voicemail message.
10. The method of claim 7 , further comprising:
identifying the initiating party according to a callback identifier included in the recorded message.
11. The method of claim 10 , wherein the callback identifier comprises one among a caller identifier, an email address, and a Session Initiation Protocol Uniform Resource Identifier.
12. The method of claim 7 , further comprising:
establishing the communication session between the subscriber and the initiating party via the second communication device, in response to a selection of the option.
13. A system comprising:
a memory storing computer program instructions; and
a processor communicatively coupled to the memory, the processor configured to execute the computer program instructions, which, when executed on the processor, cause the processor to perform operations comprising:
retrieving a recorded message submitted by an initiating party using a first communication device;
obtaining a callback number from the recorded message;
transmitting to a presence system not associated with the initiating party a request for presence information of the initiating party based on the callback number;
receiving presence information indicating a second communication device associated with the initiating party the initiating party at a current location;
comparing the callback number to the presence information to determine if the callback number is associated with the second communication device; and
in response to determining that the callback number is associated with the second communication device, presenting the recorded message to a subscriber; and
in response to determining that the callback number is not associated with the second communication device, providing to the subscriber an option to establish a communication session between the subscriber and the initiating party via the second communication device.
14. The system of claim 13 , the operations further comprising:
using a voice recognition technique to obtain the callback number from the recorded message.
15. The system of claim 13 , wherein the recorded message comprises one among an email message and a voicemail message.
16. The system of claim 13 , the operations further comprising:
identifying the initiating party according to a callback identifier included in the recorded message.
17. The system of claim 16 , wherein the callback identifier comprises one among a caller identifier, an email address, and a Session Initiation Protocol Uniform Resource Identifier.
18. The system of claim 13 , the operations further comprising:
establishing the communication session between the subscriber and the initiating party via the second communication device, in response to a selection of the option.