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App. No. 13/795,087 · Confirmation No. 9927

Machine Assisted Troubleshooting of a Customer Support Issue

Abandoned -- After Examiner's Answer or Board of Appeals Decision View Publication ↗
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2019-12-19 ABN Abandonment 2 View
2019-09-30 APDA Patent Board Decision - Examiner Affirmed 15 View
2018-10-04 AP_DK_M Appeal Docketing Notice 2 View
2018-09-28 APRB Reply Brief Filed 43 View
2018-09-28 WFEE Fee Worksheet (SB06) 2 View
2018-09-28 N417 Electronic Filing System Acknowledgment Receipt 2 View
2018-08-06 APEA Examiner's Answer to Appeal Brief 60 View
2018-01-30 AP.B Appeal Brief Filed 60 View
2018-01-30 N417 Electronic Filing System Acknowledgment Receipt 2 View
2017-12-12 N/AP Notice of Appeal Filed 1 View
2017-12-12 WFEE Fee Worksheet (SB06) 2 View
2017-12-12 N417 Electronic Filing System Acknowledgment Receipt 2 View
2017-11-01 CTFR Final Rejection 42 View
2017-11-01 892 List of references cited by examiner 1 View
2017-11-01 SRFW Search information including classification, databases and other search related notes 2 View
2017-11-01 SRNT Examiner's search strategy and results 2 View
2017-11-01 SRNT Examiner's search strategy and results 3 View
2017-11-01 FWCLM Index of Claims 2 View
2017-08-30 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2017-08-30 CLM Claims 14 View
2017-08-30 REM Applicant Arguments/Remarks Made in an Amendment 24 View
2017-08-30 N417 Electronic Filing System Acknowledgment Receipt 2 View
2017-08-30 WFEE Fee Worksheet (SB06) 1 View
2017-05-30 CTNF Non-Final Rejection 37 View
2017-05-30 SRFW Search information including classification, databases and other search related notes 2 View
2017-05-30 SRNT Examiner's search strategy and results 2 View
2017-05-30 SRNT Examiner's search strategy and results 2 View
2017-05-30 FWCLM Index of Claims 2 View
2017-01-03 C.AD Change of Address 2 View
2017-01-03 N417 Electronic Filing System Acknowledgment Receipt 2 View
2016-10-31 RCEX Request for Continued Examination (RCE) 2 View
2016-10-31 AMSB Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) 1 View
2016-10-31 CLM Claims 14 View
2016-10-31 REM Applicant Arguments/Remarks Made in an Amendment 8 View
2016-10-31 WFEE Fee Worksheet (SB06) 2 View
2016-10-31 N417 Electronic Filing System Acknowledgment Receipt 2 View
2016-10-31 WFEE Fee Worksheet (SB06) 1 View
2016-08-01 CTFR Final Rejection 19 View
2016-08-01 892 List of references cited by examiner 1 View
2016-08-01 SRFW Search information including classification, databases and other search related notes 2 View
2016-08-01 SRNT Examiner's search strategy and results 2 View
2016-08-01 SRNT Examiner's search strategy and results 2 View
2016-08-01 FWCLM Index of Claims 2 View
2016-07-01 INTV.SUM.APP Applicant Initiated Interview Summary (PTOL-413) 3 View
2016-06-09 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2016-06-09 CLM Claims 13 View
2016-06-09 REM Applicant Arguments/Remarks Made in an Amendment 6 View
2016-06-09 N417 Electronic Filing System Acknowledgment Receipt 2 View
2016-06-09 WFEE Fee Worksheet (SB06) 1 View
2016-04-08 INTV.SUM.APP Applicant Initiated Interview Summary (PTOL-413) 3 View
2016-03-17 CTNF Non-Final Rejection 18 View
2016-03-17 892 List of references cited by examiner 1 View
2016-03-17 SRNT Examiner's search strategy and results 2 View
2016-03-17 SRFW Search information including classification, databases and other search related notes 2 View
2016-03-17 FWCLM Index of Claims 2 View
2016-03-17 SRNT Examiner's search strategy and results 2 View
2015-09-17 RCEX Request for Continued Examination (RCE) 2 View
2015-09-17 XT/ Extension of Time 1 View
2015-09-17 WFEE Fee Worksheet (SB06) 2 View
2015-09-17 N417 Electronic Filing System Acknowledgment Receipt 2 View
2015-09-17 136A Authorization for Extension of Time all replies 2 View
2015-09-17 WFEE Fee Worksheet (SB06) 1 View
2015-08-18 CTAV Advisory Action (PTOL-303) 5 View
2015-08-18 INTV.SUM.APP Applicant Initiated Interview Summary (PTOL-413) 2 View
2015-08-18 A.NE.AFCP.D After Final Consideration Program Decision 1 View
2015-08-18 ANE.I Amendment After Final or under 37CFR 1.312, initialed by the examiner. 1 View
2015-07-06 A.NE.AFCP After Final Consideration Program Request 1 View
2015-07-06 AMSB Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) 1 View
2015-07-06 CLM Claims 13 View
2015-07-06 REM Applicant Arguments/Remarks Made in an Amendment 8 View
2015-07-06 N417 Electronic Filing System Acknowledgment Receipt 2 View
2015-07-06 WFEE Fee Worksheet (SB06) 1 View
2015-05-04 CTFR Final Rejection 25 View
2015-05-04 SRNT Examiner's search strategy and results 2 View
2015-05-04 SRNT Examiner's search strategy and results 2 View
2015-05-04 FWCLM Index of Claims 2 View
2015-05-04 SRFW Search information including classification, databases and other search related notes 1 View
2015-02-18 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2015-02-18 CLM Claims 13 View
2015-02-18 REM Applicant Arguments/Remarks Made in an Amendment 7 View
2015-02-18 N417 Electronic Filing System Acknowledgment Receipt 2 View
2015-02-18 WFEE Fee Worksheet (SB06) 1 View
2015-02-11 CTNF Non-Final Rejection 20 View
2015-02-11 892 List of references cited by examiner 1 View
2015-02-11 SRFW Search information including classification, databases and other search related notes 1 View
2015-02-11 FWCLM Index of Claims 1 View
2015-02-11 SRNT Examiner's search strategy and results 1 View
2015-02-11 1449 List of References cited by applicant and considered by examiner 4 View
2015-02-11 SRNT Examiner's search strategy and results 2 View
2014-09-19 NTC.PUB Notice of Publication 1 View
2013-08-21 IDS Information Disclosure Statement (IDS) Form (SB08) 4 View
2013-08-21 FOR Foreign Reference 20 View
2013-08-21 N417 Electronic Filing System Acknowledgment Receipt 2 View
2013-08-21 TRAN.LET Transmittal Letter 1 View
2013-08-20 APP.FILE.REC Filing Receipt 4 View
2013-08-08 M327 Miscellaneous Communication to Applicant - No Action Count 1 View
2013-08-08 CFILE Request for Corrected Filing Receipt 1 View
2013-08-08 ADS Application Data Sheet 8 View
2013-08-08 N417 Electronic Filing System Acknowledgment Receipt 2 View
2013-08-01 R48.REQ Request under Rule 48 correcting inventorship 10 View
2013-08-01 WFEE Fee Worksheet (SB06) 2 View
2013-08-01 N417 Electronic Filing System Acknowledgment Receipt 2 View
2013-08-01 WFEE Fee Worksheet (SB06) 1 View
2013-08-01 WFEE Fee Worksheet (SB06) 1 View
2013-04-29 APP.FILE.REC Filing Receipt 4 View
2013-04-29 N570 Communication - Re: Power of Attorney (PTOL-308) 1 View
2013-04-22 TRAN.LET Transmittal Letter 1 View
2013-04-22 OATH Oath or Declaration filed 8 View
2013-04-22 PA.. Power of Attorney 2 View
2013-04-22 R3.73 Assignee showing of ownership per 37 CFR 3.73 10 View
2013-04-22 N417 Electronic Filing System Acknowledgment Receipt 2 View
2013-04-19 WFEE Fee Worksheet (SB06) 1 View
2013-04-19 M327 Miscellaneous Communication to Applicant - No Action Count 1 View
2013-04-19 APP.FILE.REC Filing Receipt 4 View
2013-03-12 ADS Application Data Sheet 9 View
2013-03-12 SPEC Specification 26 View
2013-03-12 CLM Claims 9 View
2013-03-12 ABST Abstract 1 View
2013-03-12 DRW.NONBW Drawings-other than black and white line drawings 10 View
2013-03-12 WFEE Fee Worksheet (SB06) 2 View
2013-03-12 N417 Electronic Filing System Acknowledgment Receipt 3 View
2013-03-12 SCORE Placeholder sheet indicating presence of supplemental content in Supplemental Complex Repository for Examiners(SCORE) 1 View
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Quick Facts
App. No.
13/795,087
Filed
2013-03-12
Pub. No.
US20140279718A1
Art Unit
2123