SYSTEM AND METHOD FOR PROVIDER AND PATIENT COMMUNICATIONS
Generally discussed herein are systems and methods for facilitating provider-patient communication. In one or more embodiments a method includes storing appointment data indicating a scheduled appointment date for a patient to visit a facility, an appointment time for the patient to visit the medical facility, and an appointment type for the patient visit and correlating the appointment type with a predefined set of messages related to the appointment type. The method can include calculating an arrival time for the patient to arrive at the facility, the arrival time prior to the appointment time and calculated as a function of the appointment type, the appointment time, and the appointment date, and sending, using the one or more processors, a message of the predefined set of messages to a specified recipient at the specified time, the specified time calculated as a function of the appointment type, appointment date, and appointment time.
1 . A method comprising:
storing appointment data indicating a scheduled appointment date for a patient to visit a facility, an appointment time for the patient to visit the medical facility, and an appointment type for the patient visit;
correlating the appointment type, using one or more processors, with a predefined set of messages related to the appointment type, each message of the predefined set of messages including a specified time to be sent;
calculating an arrival time for the patient to arrive at the facility, the arrival time prior to the appointment time and calculated as a function of the appointment type, the appointment time, and the appointment date; and
sending, using the one or more processors, a message of the predefined set of messages to a specified recipient at the specified time, the specified time calculated as a function of the appointment type, appointment date, and appointment time.
2 . The method of claim 1 and further comprising:
receiving a message from the recipient in response to a request to respond to a sent message; and
selecting another message from the predefined set of messages to send to the recipient as a function of content of the received message.
3 . The method of claim 1 and further comprising:
sending a plurality of survey messages to one or more recipients following the appointment date and appointment time; and
receiving a plurality of messages from the one or more recipients in response to the plurality of survey messages.
4 . The method of claim 3 and further comprising:
correlating data from the plurality of received survey messages; and
providing survey results for the facility as a function of the correlated data to a customer.
5 . The method of claim 1 wherein at least one message of the set of predefined messages indicates an action to be taken by the patient prior to the appointment date and the appointment time.
6 . The method of claim 1 wherein at least one message of the set of predefined messages indicates an action to be taken by the patient after the appointment.
7 . The method of claim 1 , further comprising sending a message that is not from the set of predefined messages to the recipient.
8 . A system comprising:
a server configured to receive:
patient identification data,
recipient contact information, and
patient appointment data including an appointment type, an appointment date, and an appointment time;
a flexible messaging architecture comprising:
multiple sets of predefined messages, each set of predefined messages of the multiple sets of predefined messages corresponding to a respective appointment type, each set of predefined messages including a specified time, the specified time indicating when to send a message of the set of predefined messages to the recipient as a function of the recipient contact information, the specified time calculated as a function of the appointment time, appointment date, and appointment type; and
wherein the flexible messaging architecture is configured to select and send a message of the set of predefined messages to the recipient at the specified time.
9 . The system of claim 8 further comprising an analytics engine configured to receive a message response to the message from the recipient, and compile and transmit statistical information regarding patient satisfaction with a facility to a customer.
10 . The system of claim 9 wherein the flexible messaging architecture is configured to send a message that is not from the predefined set of messages to the recipient in response to a provider requesting the flexible messaging architecture to send the message.
11 . The system of claim 9 wherein a message in each set of predefined messages of the multiple sets of predefined messages includes a survey.
12 . The system of claim 11 , further comprising a customer dashboard and wherein the analytics engine is configured to receive responses to the survey from a plurality of recipients and compile the responses for presentation in the customer dashboard.
13 . The system of claim 12 wherein the customer dashboard includes one or more links that, when activated, present a view of the message corresponding to the link.
14 . The system of claim 8 wherein a message of the set of predefined messages includes a link to educational materials about a procedure scheduled to be accomplished during the scheduled appointment.
15 . A computer readable storage device including instructions stored thereon, the instructions, which when executed by a machine, cause the machine to perform operations comprising:
storing appointment data indicating a scheduled appointment date for a patient to visit a facility, an appointment time for the patient to visit the medical facility, and an appointment type for the patient visit;
correlating the appointment type, using one or more processors, with a predefined set of messages related to the appointment type, each message of the predefined set of messages including a specified time to be sent;
calculating an arrival time for the patient to arrive at the facility, the arrival time prior to the appointment time and calculated as a function of the appointment type, the appointment time, and the appointment date; and
sending, using the one or more processors, a message of the predefined set of messages to a specified recipient at the specified time, the specified time calculated as a function of the appointment type, appointment date, and appointment time.
16 . The storage device of claim 15 , further comprising instructions, which when executed by the machine, cause the machine to perform operations comprising:
receiving a message from the recipient in response to a request to respond to a sent message; and
selecting another message from the predefined set of messages to send to the recipient as a function of content of the received message.
17 . The storage device of claim 15 , further comprising instructions, which when executed by the machine, cause the machine to perform operations comprising:
sending a plurality of survey messages to one or more recipients following the appointment date and appointment time; and
receiving a plurality of messages from the one or more recipients in response to the plurality of survey messages.
18 . The storage device of claim 17 , further comprising instructions, which when executed by the machine, cause the machine to perform operations comprising:
correlating data from the plurality of received survey messages; and
providing survey results for the facility as a function of the correlated data to a customer.
19 . The storage device of claim 15 , wherein the instructions for sending a message from the predefined set of messages to the recipient at the specified time include instructions which cause the machine to send a message from the predefined set of messages that indicates an action to be taken by the patient prior to the appointment date and the appointment time.
20 . The storage device of claim 15 , instructions, which when executed by the machine, cause the machine to perform operations comprising:
sending a message that is not from the set of predefined messages to the recipient.