IP Library Granted Patent US 8,761,732
Granted Patent B2
US 8,761,732 · App. 13/864,907 · Granted Jun 24, 2014

System and method to initiate a mobile data communication utilizing a trigger system

Inventors: Michael Trioano (Waltham, MA); Mark Grindeland (Framington, MA); Gerald Hewes (Lexington, MA); Eswar Priyadarshan (West Roxbury, MA); Randall Snyder (Campbell, CA)
Assignee: M-Qube, Inc.
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Quick Facts
Patent No.
US 8,761,732
App. No.
13/864,907
Granted
Jun 24, 2014
Kind
B2
Abstract

A system and method to enable a user to initiate a communication with an organization using a mobile communication device by means of a trigger system. A system and method to enable an organization to acquire a user mobile device address by means of a trigger system. A system and method to enable an organization to respond to a user by means of a trigger system and a message application server. A system and method to enable organizations to deliver mobile messages, coupons, offers and promotions to users mobile device by means of a combination of a trigger system, a message application server and an offer application.

Claims (72)

1. A system for enabling targeted content delivery to a mobile device user, said mobile device having a device address, said device address having associated therewith at least one unique identifier, said system comprising:

a message application server; and

a trigger system in communication with said message application server, said trigger system comprising:

a trigger client component configured to generate a trigger signal comprising a trigger action, user content request data and said at least one unique identifier; and

a trigger server component in communication with said trigger client component, said trigger server component being configured to:

receive said trigger signal, and

send to said message application server said trigger signal for processing by said message application server;

wherein said message application server is configured to:

receive from said trigger system said trigger signal, and in response thereto:

derive said mobile device address from said at least one unique identifier,

generate content based on said user request data, and

send said generated content to said device address of said mobile device,

wherein said generated content comprises customer relationship management information.

2. The system as in claim 1 , wherein said message application server further includes a message application database for storing transaction information comprising said user request data and said device address.

3. The system as in claim 1 , wherein said trigger client component is said mobile device.

4. The system as in claim 1 , wherein said trigger system comprises:

a client application residing on said trigger client component for generating said trigger signal; and

a server application residing on said trigger server component in communication with said client application and said message application server, said server application for receiving and processing said trigger signal sent by said client application.

5. The system as in claim 4 , wherein said client application is a WEB or WAP browser client component and said server application is a WEB or WAP server application component.

6. The system as in claim 1 , wherein said trigger client component further comprises at least one input device.

7. The system as in claim 6 , wherein said at least one input device is selected from the group consisting of a magnetic card reader, bar code reader, keyboard, keypad, touch pad, sensors, and any combination thereof.

8. The system as in claim 1 , wherein said trigger client component is an account card and a reader and wherein said trigger signal is generated by swiping said account card through said reader and having said trigger system identify said unique identifier based on account card information.

9. The system as in claim 1 , wherein said trigger system comprises an interactive voice response (IVR), system, said mobile device is a cellular phone, said device address is a cellular phone number and said trigger action is a voice call;

said IVR system configured to process said trigger signal to acquire said cellular phone number of said cellular phone.

10. The system as in claim 1 , wherein said trigger system comprises a PSTN and a Phone Switch connected to said PSTN, said mobile device is a cellular phone, said mobile device address is a cellular phone number and said trigger action is a voice call;

said trigger system configured to detect incoming call establishment requests from said PSTN and to process said trigger signal to acquire said cellular phone number of said cellular phone.

11. The system as in claim 1 , wherein said mobile device is a network-enabled device.

12. The system as in claim 1 , wherein said mobile device is a cellular phone having a cellular phone number as said device address.

13. The system as in claim 1 , wherein said device address is a calling number, a cellular phone number, an instant messaging address, an e-mail address or other addressing type.

14. A system for enabling targeted content delivery to a mobile device user, said mobile device having a device address, said device address having associated therewith at least one unique identifier, said system comprising:

a message application server; and

a trigger system in communication with said message application server, said trigger system comprising:

a trigger client component configured to generate a trigger signal comprising a trigger action, user content request data and said at least one unique identifier; and

a trigger server component in communication with said trigger client component, said trigger server component being configured to:

receive said trigger signal, and

send to said message application server said trigger signal for processing by said message application server;

wherein said message application server is configured to:

receive from said trigger system said trigger signal, and in response thereto:

derive said mobile device address from said at least one unique identifier,

generate content based on said user request data, and

send said generated content to said device address of said mobile device,

wherein said generated content comprises a graphical image.

15. The system as in claim 14 , wherein said message application server further includes a message application database for storing transaction information comprising said user request data and said device address.

16. The system as in claim 14 , wherein said trigger client component is said mobile device.

17. The system as in claim 14 , wherein said trigger system comprises:

a client application residing on said trigger client component for generating said trigger signal; and

a server application residing on said trigger server component in communication with said client application and said message application server, said server application for receiving and processing said trigger signal sent by said client application.

18. The system as in claim 14 , wherein said client application is a WEB or WAP browser client component and said server application is a WEB or WAP server application component.

19. A method for enabling targeted content delivery to a mobile device user, said mobile device having a device address, said device address having associated therewith at least one unique identifier, said method comprising:

generating a trigger signal comprising a trigger action, user request data and said at least one unique identifier;

sending said trigger signal for processing by a message application server;

receiving said trigger signal at the message application server;

deriving said mobile device address from said at least one unique identifier;

generating content based on said user request data; and

sending said generated content to said device address of said mobile device;

wherein said generated content comprises customer relationship management information.

20. The method as in claim 19 , further comprising:

at the message application server, storing transaction information comprising said user request data and said device address.

21. The method as in claim 19 , wherein said trigger signal is generated at a trigger client component.

22. The method as in claim 21 , wherein said trigger client component is said mobile device.

23. A method for enabling targeted content delivery to a mobile device user, said mobile device having a device address, said device address having associated therewith at least one unique identifier, said method comprising:

generating a trigger signal comprising a trigger action, user request data and said at least one unique identifier;

sending said trigger signal for processing by a message application server;

receiving said trigger signal at the message application server;

deriving said mobile device address from said at least one unique identifier;

generating content based on said user request data; and

sending said generated content to said device address of said mobile device;

wherein said generated content comprises a graphical image.

24. The method as in claim 23 , further comprising:

at the message application server, storing transaction information comprising said user request data and said device address.

25. The method as in claim 23 , wherein said trigger signal is generated at a trigger client component.

26. The method as in claim 25 , wherein said trigger client component is said mobile device.

Assignments (6)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jun 16, 2016
From: MANTIS MESSAGING, INC.
To: MANTIS COMMUNICATIONS, LLC
Reel/Frame 038937/0090 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jun 15, 2016
From: POST SMS GLOBAL CO., INC.
To: MANTIS MESSAGING, INC.
Reel/Frame 038924/0567 →
CHANGE OF NAME Recorded Jun 15, 2016
From: MOBILE MESSENGER GLOBAL, INC.
To: POST SMS GLOBAL CO., INC.
Reel/Frame 039037/0926 →
CHANGE OF NAME Recorded Dec 18, 2014
From: M-QUBE, INC.
To: MOBILE MESSENGER GLOBAL, INC.
Reel/Frame 034550/0359 →
CHANGE OF NAME Recorded Dec 18, 2014
From: M-QUBE, INC.
To: MOBILE MESSENGER GLOBAL, INC.
Reel/Frame 034550/0402 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded May 17, 2013
From: HEWES, GERALD; SNYDER, RANDALL; TRIOANO, MICHAEL; GRINDELAND, MARK; PRIYADARSHAN, ESWAR
To: M-QUBE, INC.
Reel/Frame 030434/0563 →
Continuity (4)
Continuation 13358416 · Jan 25, 2012
Continuation 12846691 · Jul 29, 2010
Continuation 12177093 · Jul 21, 2008
Related Publication 20130238438A1 · Sep 12, 2013